iPhone XS Max Using T-Mobile iPhone XS Max on Verizon...

robo9999

macrumors newbie
Original poster
Jan 29, 2012
6
0
I'm a little confused - my understanding was that the iPhone XS works on all US carriers unlike some prior iPhones. But I bought one from Apple for T-Mobile and Verizon web site says the IMEI is no good. Any thoughts?
 

wongster

macrumors regular
Sep 27, 2014
146
6
did you pay full price for the phone? if not, it could be still locked to tmobile
 

Jordan921

macrumors 601
Jul 7, 2010
4,669
1,457
Bay Area
I'm a little confused - my understanding was that the iPhone XS works on all US carriers unlike some prior iPhones. But I bought one from Apple for T-Mobile and Verizon web site says the IMEI is no good. Any thoughts?
It will only work if you bought a sim free version.
 

mrvirginia

macrumors regular
Jul 9, 2009
155
109
I'm a little confused - my understanding was that the iPhone XS works on all US carriers unlike some prior iPhones. But I bought one from Apple for T-Mobile and Verizon web site says the IMEI is no good. Any thoughts?
I would contact Verizon. As far as I know, all phones are unlocked if bought through Apple and this year 1 model works for all US carriers.

iPhones are only potentially locked through carrier if you bought them from the carrier.
I say potentially because I'm not aware of anyone locking them except Verizon bc I've seen it mentioned that they're locking them this year.
 

robo9999

macrumors newbie
Original poster
Jan 29, 2012
6
0
Update - I called another person at Apple and they said call T-Mobile to "unlock phone". T-Mobile says they have nothing to do with phones sold by Apple and I should call Apple. Verizon has no clue either. All of this contradicts the simple statement on Apple's web site that one can easily change carriers. Complete lie. Basically, no one seems to know what's going on. I'm returning the phone and maybe I'll buy another one, or maybe I'll just save the $1500 and stick with my iPhone 7.
 

Superrjamz54

macrumors 6502
Dec 4, 2015
499
314
I paid full price and bought from Apple
Did you put a Verizon SIM card into it? I had a similar issue with an unlocked T-Mobile iPhone 7 that Verizon wouldn’t recognize the IMEI, but worked perfectly with a Verizon SIM card.
 

NoBoMac

Moderator
Staff member
Jul 1, 2014
2,838
1,161
From what I recall/read, though all the XS models will work on all networks, activating the phone with the provided sim locks to the carrier. If you had bought the sim free, this should not be an issue.

In the case of T-Mobile:

The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
https://support.t-mobile.com/docs/DOC-1588

But since paid off, probably would be ok with an unlock: last year, my paid in full ATT model 8 was given an unlock days after activated.
 

robo9999

macrumors newbie
Original poster
Jan 29, 2012
6
0
From what I recall/read, though all the XS models will work on all networks, activating the phone with the provided sim locks to the carrier. If you had bought the sim free, this should not be an issue.

In the case of T-Mobile:



https://support.t-mobile.com/docs/DOC-1588

But since paid off, probably would be ok with an unlock: last year, my paid in full ATT model 8 was given an unlock days after activated.
Thanks. When I called T-Mobile they disclaimed responsibility as they claim they only lock phones purchased from them. Apple says call T-Mobile, T-Mobile says call Apple, and Verizon says call Apple. Sadly, no one will take responsibility.
 

Reno Raines

macrumors 65816
Jul 19, 2015
1,307
578
I think someone mentioned this but I have read in the past where Verizon says the imei is no good but if you stick a Verizon sim in it will work. Even on the ones that were T mobile/ATT only you could still get LTE coverage. I tried that once and it worked.
 

robo9999

macrumors newbie
Original poster
Jan 29, 2012
6
0
I think someone mentioned this but I have read in the past where Verizon says the imei is no good but if you stick a Verizon sim in it will work. Even on the ones that were T mobile/ATT only you could still get LTE coverage. I tried that once and it worked.
Thanks, I guess I will try that. It would be nice to get the soft SIM in the phone just working with Verizon, though. That way no need to get anything new... and I'd have the SIM slot free for dual SIM.
 
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