That stinks. I had an absolutely fabulous experience with my verizon purchase. Obviously went through the up sells but knew I wasn't interested and did not get pushy with me.
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Verizon 5S Activation Story from Hell
- Thread starter DowdyFick
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I would have hoped that him doing that would have made his phone fall out of his hands onto the floor.. Just to further increase the situation of 'why the hell did you touch me in the first place...?'
Glad it worked out for you I'm the end OP.
I have a helluva story I've been telling others about my adventures preordering at 1:01AM MST... Lol
LOL. The real deal! But you highlight the problem: Asking for a supervisor at a call center gets you another representative in specialty department usually designed just to handle escalated calls. That's not as bad as it sounds--personally, I'd rather talk to a savvy rep who knows what they're doing over a manager any day of the week.
Verizon's not a bad company, but they suffer from the same corporate dilemma most companies deal with: The executives and upper management insist they want good customer service (and they mean it), but most of their time is spent worrying about how to get new customers, not how to take care of the ones they already have.
Not sure if this has been posted but the same has happened to me yesterday. The problem here is the line that FIRST activates the device loses the unlimited data. Even if you're renewing your contract for 2 years, if you use an alternate upgrade and activate the device on a dummy account or an account that already has tiered data, only they would be affected and your account stays the same. I learned this the hard way yesterday and spent 3 hours in the apple store resolving this through retiring and repurchasing and alternating upgrades and oh my goodness.
FINAL RESULT
I got a call from Sylvia Thomas who explained that she's send extra training materials to the store, yada yada. I requested that my activation fee be waived as well as any other compensation she felt was deserved for my experience.
She put $100 credit on the account as well as the activation fee waive.
I got a call from Sylvia Thomas who explained that she's send extra training materials to the store, yada yada. I requested that my activation fee be waived as well as any other compensation she felt was deserved for my experience.
She put $100 credit on the account as well as the activation fee waive.
Haha! You are somewhat correct. The supervisor that you transfer to is no one more than a mere person who has been working there a little longer than the average rep, who sits in a cubicle a few yards away. Man, I don't miss call centers!
Sorry for all your troubles man, but thanks for keeping the thread alive and informing us of the end result. Glad you got a credit, and really sorry you had to deal with all of this crap, but its over now!
Man reading stories like that really get's my blood boiling. I once saw a situation like that at Target where a plain-clothes security guard grabbed a guy's arm -- the guy instinctively put that guard on the floor in a second thinking he was being attacked or robbed (I speculated he was police or military given his reaction). A manager came running over saying something like, "No not him" (the guard grabbed the wrong guy like you).
Regarding Verizon, I have had similar experiences with multiple Verizon reps in the past. I had been on Verizon for maybe 10 years, then switched to AT&T maybe 5 years ago. I have to say over all the interactions with both companies, I find the AT&T people to be noticeably more professional.
I was contemplating switching back to Verizon last year as LTE was rolled-out, but one factor that made me change my mind was better customer-service at AT&T. Obviously your mileage will vary, but I suspect AT&T has a better corporate-culture and the employees are better treated.
Regarding Verizon, I have had similar experiences with multiple Verizon reps in the past. I had been on Verizon for maybe 10 years, then switched to AT&T maybe 5 years ago. I have to say over all the interactions with both companies, I find the AT&T people to be noticeably more professional.
I was contemplating switching back to Verizon last year as LTE was rolled-out, but one factor that made me change my mind was better customer-service at AT&T. Obviously your mileage will vary, but I suspect AT&T has a better corporate-culture and the employees are better treated.