So long as "Accessory Attachment Rates" are a part of the Reps pay, this kind of crap will happen. Better to sell a $99 3G with a $99 Mobile Me sub than a $199 3GS, matter of fact, they get rewarded for it.
I heard some AT&T guy telling a clueless customer that if he updates his iphone 3G thru itunes it will be the same thing as the 3GS.
I wanted to go over and slap him
Most cell phone reps are very aggressive about their products. And after several years of hearing customer after customer come in and compare their products to the iPhone, I imagine Verizon reps are getting particularly skilled at ********ting their way around that issue.
I was phone shopping with my brother recently who wanted to look at some Verizon Android phones. I had some real fun with that rep, expertly refuting all his claims about how the Android had a better app store and all that jazz. He was quite fired up about it too. Boy did he sling the well-worn sound bites about Android vs. iPhone, but I cut right through every one of them. Eventually I suggested he not take it so personally and we went on our way. My brother is now a happy iPhone owner. He never was impressed with the droids.