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Carrier Verizon iPhone 12/12 Pro/Max/Mini Pre-Order/Order Status/ Delivery Thread (2020)
- Thread starter Momof2.1107
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Now that is bs that you’re going through all of this.
With all the talk about phones not shipping when they were supposed to and with Verizon themselves stating that shipping dates were slipping, I canceled my order for a 128GB Pro Max Blue that was supposed to ship on the 27th. I canceled it before the 27th and ordered a 256GB because the rep guaranteed me it was immediately available and could be overnighted. I did indeed receive the 256Gb phone the next day. But guess what? On the 25th the 128GB that was supposed to ship on 27th shipped early!! So I guess if I had trusted Verizon, everything would have been ok. When the 128GB arrived I refused the shipment and the tracking number shows that Verizon has received the 128GB back. So, if you have a ship date, be patient. It could possibly ship!
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I ordered my iPhone 12 Pro, pac blue 128 through our company portal on 11/10. I was given a ship date of 12/16 which was reconfirmed again Tuesday when they allegedly checked again with the vendor. However my credit card was also charged Tuesday and Wednesday I received an email from FedEx saying my order would arrive today (it has). 🥲
This morning the vendor portal let me know the order had shipped. 🙄
This morning the vendor portal let me know the order had shipped. 🙄
I ordered a Verizon LTE Network Extender on 11/18 and was told I'd get it by 11/23. It "shipped" on 11/18. However, it's still waiting for UPS pickup?
I called Verizon today and they couldn't even find the order despite me giving them all the relevant information and suggested I just re-order it.
One representative I spoke with called me an idiot and actually laughed at me for buying one ($249.99+tax) when I have the iPhone 12 that uses 5G.
I just hung up and called back, explained that the reason I need one was to ensure service when traveling I was again told I didn't need to use one, because of "nationwide coverage". I then explained despite what the coverage map says you may not actually get service in certain places, for example Rory Sykes has complete service coverage (3G, 4G LTE, 5G Nationwide, 5G Ultra Wideband) at his home according to the Verizon coverage map when in fact he has none.
I eventually got transferred to a technical support representative, and she apologized for her colleagues and recommended (especially because I had an iPhone 12) I install the iOS public beta and turn on 'Enhanced Beta Feedback' if I wanted to help "locate and reduce" issues with service. She spent a little over 2 hours with me while we figured out what happened with my order. She ended up refunding me for the inconvenience and said I will get the Verizon LTE Network Extender ASAP.
Enhanced Beta Feedback is in Settings > Privacy > Analytics & Improvements when you have a beta installed.
I talked to Rory about the iOS beta and Enhanced Beta Feedback he said she recommended it because of issues mentioned in this article Multiple iPhone 12 Users Report Sudden Drops in 5G and LTE Cellular Coverage and he doesn't recommend installing a beta specifically for that as with 'Enhanced Beta Feedback' enabled, the iPhone will log personally identifiable information.
The article links to a post on Apple forums where someone says: "I called the Apple Tech Support and they remotely installed on my phone two profiles:
Rory said he has Enhanced Beta Feedback enabled on all his devices, but once again said unless you truly understand what you are doing don't install things on your device.
6 hours on the phone to get an order status update... outrageous!
I called Verizon today and they couldn't even find the order despite me giving them all the relevant information and suggested I just re-order it.
One representative I spoke with called me an idiot and actually laughed at me for buying one ($249.99+tax) when I have the iPhone 12 that uses 5G.
I just hung up and called back, explained that the reason I need one was to ensure service when traveling I was again told I didn't need to use one, because of "nationwide coverage". I then explained despite what the coverage map says you may not actually get service in certain places, for example Rory Sykes has complete service coverage (3G, 4G LTE, 5G Nationwide, 5G Ultra Wideband) at his home according to the Verizon coverage map when in fact he has none.
I eventually got transferred to a technical support representative, and she apologized for her colleagues and recommended (especially because I had an iPhone 12) I install the iOS public beta and turn on 'Enhanced Beta Feedback' if I wanted to help "locate and reduce" issues with service. She spent a little over 2 hours with me while we figured out what happened with my order. She ended up refunding me for the inconvenience and said I will get the Verizon LTE Network Extender ASAP.
Enhanced Beta Feedback is in Settings > Privacy > Analytics & Improvements when you have a beta installed.
I talked to Rory about the iOS beta and Enhanced Beta Feedback he said she recommended it because of issues mentioned in this article Multiple iPhone 12 Users Report Sudden Drops in 5G and LTE Cellular Coverage and he doesn't recommend installing a beta specifically for that as with 'Enhanced Beta Feedback' enabled, the iPhone will log personally identifiable information.
The article links to a post on Apple forums where someone says: "I called the Apple Tech Support and they remotely installed on my phone two profiles:
- Baseband and Telephony Logging
- CFNetwork Diagnostics"
Rory said he has Enhanced Beta Feedback enabled on all his devices, but once again said unless you truly understand what you are doing don't install things on your device.
6 hours on the phone to get an order status update... outrageous!
I currently have LTE Network Extender 2 made by Samsung on loan from Verizon. I get to keep it after 3 years of continuous service. We have been with Verizon since 2000. I require the network extender at my home as the coverage indoors is weak. The coverage map shows my house covered with LTE/5G but signal outside is 1 bar. Enjoy the LTE Extender as it truly does improve the signal indoors!
Thank you!
On loan? Wow! I've spent $3,500 on Network Extenders in the last 10 years.
I use the 4G LTE Network Extender 2 at the moment. It's broken. I bought it in November... So; I am replacing it with the LTE Network Extender. Fortunately, I do not require its use while at home only when traveling; I travel a lot for work, yes, even now.
I setup the Network Extender wherever needed. I have even set it up in a hotel lobby/bar or two over the years!
Update: The LTE Network Extender was delivered at 11:30 AM December 4. Surprised, I checked the Shipment Progress, and it was picked up by UPS in Louisville, KY at 10:45 PM December 3 after waiting for pickup since 7:30 AM November 18.
I wonder what is different between the 4G LTE Network Extender 2 and the newer LTE Network Extender?
I ordered an iPhone 12 Pro PB 256GB on November 16th. The forecasted ship date was December 19th. I just received notification this morning that my phone was picked up by Fedex and would be delivered on December 8th.
I’ve been on the phone with Verizon since Friday trying to find out the differences, why they are informing customers that it's not compatible with the iPhone 12, iPhone 12 Pro, iPhone 12 mini and iPhone Pro Max and why there is a single hint of an option to close it (so others cannot use it without permission... of course there will always be a dedicated channel open for emergencies) in the user manual (page 18) and two more in the web interface yet there is no way to actually do that within its settings.
The whitelist (set priority) and or close functionality are really important features for me, especially when at a hotel. I've actually made quite a bit of money with them over the years... Vegas in January!
All I learned was Verizon currently don't have an option to whitelist or close any of the Network Extenders (including the enterprise model) they offer. Not a single Verizon representative could tell me what's different or new.
The LTE Network Extender 2 has a device limit of 14 The LTE Network Extender has a device limit of 16. It is possible to use it with the iPhone 12 if you turn airplane mode on/off once when the Network Extender is operational. Verizon will continue to inform customers otherwise.
Rory told me he recently had a lengthy talk with Technical Support and Engineering Department representatives because there are people repeatedly trespassing on his property to use the signal provided by the Network Extenders. He's had to call out the police multiple times to have people removed. Apparently the police spoke to the Verizon representatives as well... So, Engineering is now looking into a way to bring back that functionality!
You'd think if multiple people will get arrested just to have a little Verizon service in the area, Verizon would look into adding a tower to the affected area, no?
Madness!
Update: I received a rather rude message from the Engineering Department about the Network Extenders.
I called Verizon again and was transferred to a lovely young woman that quickly read up on the situation and informed me that Verizon has just updated their LTE Network Extender FAQs to include the forthcoming management features and rather confusingly said that the 4G LTE Network Extender for Enterprise FAQs now states "The 4G LTE Network Extender for Enterprise only supports open mode." and "both versions of the 4G LTE Network Extender for Enterprise support the Closed Subscriber Group (CSG) feature to limit access or give priority access to specific groups of users.
In Closed Mode - You can create lists to limit who has access to the Network Extender.
In Hybrid Mode - You can create lists of subscribers who have priority access over non-members. Any non-member user will have access when resources aren't being used by members. Non-members can be pre-empted in favor of CSG list members.
Note: Even in Closed Mode or Hybrid Mode, a channel will be left open for 911 calls for any user within range of the Network Extender, whether or not the user is a CSG member."
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Hello,
I have a positive Verizon story if anyone cares LOL.
I ordered two 12 PMs on Pre-order day and received them on launch day. However somehow along the way (probably my fault) the trade-ins got messed up in the sense that one of the 2 devices received by Verizon didn't end up being credited. They said that both trade-in submissions somehow got linked to one line and essentially the 2nd trade-in was received but not being applied. The lady i spoke with took an hour but she sounded like she really cared and was really helpful. She automatically got with her manager and they escalated the issue and filled out a new claim form and so on. I have not seen the credit yet but I was pretty pleased with the customer service. She was apologetic and helpful and so far these experiences with Verizon have been better than my previous carriers.
Anyway, good day and hope you all have received and enjoyed your phones.
Jay
I have a positive Verizon story if anyone cares LOL.
I ordered two 12 PMs on Pre-order day and received them on launch day. However somehow along the way (probably my fault) the trade-ins got messed up in the sense that one of the 2 devices received by Verizon didn't end up being credited. They said that both trade-in submissions somehow got linked to one line and essentially the 2nd trade-in was received but not being applied. The lady i spoke with took an hour but she sounded like she really cared and was really helpful. She automatically got with her manager and they escalated the issue and filled out a new claim form and so on. I have not seen the credit yet but I was pretty pleased with the customer service. She was apologetic and helpful and so far these experiences with Verizon have been better than my previous carriers.
Anyway, good day and hope you all have received and enjoyed your phones.
Jay
I had a similar experience with trade-in this year, unfortunately.
"UPS picked up my iPhone 11 Pro Max on November 13, 2020. I just got another email today [November 23, 2020] which states they received a device but it didn't match the one they were expecting? And thus my trade in value was adjusted to $0 accordingly.
I packed the device myself. I sent the iPhone in its original box with its original unused accessories. It was practically new. I'm on the phone with them right now. Crazy! A Verizon representative just put me on hold for 45 minutes and is currently requesting permission to give me a $600 account credit."
I ended up with a $620 credit. $31 above my estimated trade-in value. I traded in four devices this year, none of the others were effected.
Verizon is the best carrier I've ever used. I've turned down many an (astonishing) offer to switch over the years. I'm not going anywhere!
Out of curiosity, does anyone know what carrier Apple use?
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Agreed! Glad it’s working out for you. Well shoot, I’d love a $620 instead of $440 credit! Haha
Nope, each order is completed correctly, paid for, and I get a shipment notification, as does the account holder saying the order is shipped. Even the Verizon app and order status says shipped. Yet the tracking number is “ZEROPICK”. So I call Verizon, and they say oh the order has been cancelled. NEVER ONCE, in any of the orders did I get a notification that the order was cancelled. FINALLY decided to give up shipping directly to me, did a different address. And would you know, it shipped and delivered the next day. So obviously it had to be an issue with the address. The thing is I have shipped TONS of stuff to this address from various different companies, including Verizon. Verizons response to all my trouble and 25+ hours I’ve spent on the phone with them? $20 account credit -____-
Ordered the 12 Pro gold 256gb for my wife - backordered, expected ship date 1/13/2021. Was supposed to be a christmas gift, but she's ok with the delay.
Also ordered the 12 pro max silver 128gb for myself. Expected arrival on wednesday. apparently I'm good at treating myself. Went ahead and grabbed the dark blue silicone case, might swap it out for cypress green. We'll see.
Also ordered the 12 pro max silver 128gb for myself. Expected arrival on wednesday. apparently I'm good at treating myself. Went ahead and grabbed the dark blue silicone case, might swap it out for cypress green. We'll see.
Suffice it to say she’s pretty excited about it, she’s currently on the XS 256gb. Photo storage and file management isn’t exactly her strong suit and the 256gb works well for her.
I would call back and try again with another rep. Your time is definitely worth more than $20!
no sarcasm.
She’ll love the storage option. I came from a 64gb XS Max and I kept bumping against the limit towards the end. Now I have my entire Spotify library (6k songs), tons of pics and apps, plus my iTunes library and I’m barely over 100gb. So glad the 128gb version I was going to get was sold out for weeks on end whereas the 256 had plenty in stock.
Is anyone still on an iPhone 12 series iPhone upgrading to a 14 series iPhone? I’m upgrading my 12 Pro Max to the 14 Pro Max as soon as it go live to preorder.
I'm not on an iPhone 12 series (13 series), but I'm still upgrading to a 14 😂
I'm not on an iPhone 12 series (13 series), but I'm still upgrading to a 14
Last year the 13 series didn’t entice me to upgrade and I was didn’t want to part from the Pacific blue color. I use a clear case so I can see the color everyday.