Had a fun little experience with Verizon today. To make the story short, my internet was slow to non existent this weekend. So today at work I called them. They switched me to technical support, which had me do the typical clear safari, and reset network crap to no avail. I asked them if there were any local 3G issues which they assured me there were none. Problem not fixed, but had work to do. Called them an hour later as problem still not resolved. This yime, another reset, reboot, *228, clear safari, and still no go. Again, asked if there were any network issues, and again they said no, and i needed to restore as new through itunes. No problem, done that before. So i got home from work, did the restore and problem remained. Call them back and they sugessted a replacement from the local corporate office, and set it up for me. I give them credit for working with me andsolving issue, so off to the store i go. I walk in and tell them my problem, they call it up on computer and proceed to get me new phone. I get the new phone, not refurb, and ask them why my phone was not working, and they said the network had been having major problems for the last 2 days. Now corporate call center was totally clueless to this and tech support even more clueless, and wrote me up for a replacement which i got a new phone at corporate store. All they would had do was aknowledge network issues in my city of 200,000, and i would have been happy and waited. No. They had me go through all the hoops to the point they gave me a new phone instead of having any clue the 3G network was down for 48 hours in my city. So i got a free new phone for no reason, when it was the network all along. Im not complaining i got new phone, but shaking my head that verizon was total clueless to the 2 day 3G outage in my city.