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Original poster
Apr 12, 2001
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Verizon is recalling 2.5 million hotspot devices that it sold because of a faulty lithium ion battery that can overheat, resulting in a fire and burn hazard.

verizon-ellipsis-jetpack.jpg

Affected devices include Ellipsis Jetpack Mobile Hotspots with model numbers MHS900L, MHS900LS, and MHS900LPP.

Verizon said on Thursday that it is working with the U.S. Consumer Product Safety Commission (CPSC) on the recall. Verizon also said that it is working to find the cause of the issues and will provide replacement Orbic Speed devices to customers free of charge.

All Ellipsis Jetpacks have received two over-the-air software updates related to the issue. The first displays the device's identifying number on the scrolling screen to make an exchange easier, and the second prevents the device from charging when it is plugged in and powered on to cut down on the risk of overheating.

According to the CPSC, Verizon has received 15 reports of devices overheating, including six cases that led to fire damage to bedding or flooring. There were two reports of minor burn injuries.

Customers who have an affected Ellipsis Jetpack should get in touch with Verizon through the recall website to arrange a replacement.

Article Link: Verizon Recalls 2.5 Million Hotspots Due to Fire Risk
 
Last edited:

swm

macrumors 6502
May 29, 2013
396
649
this highlights the risks associated with cost cutting. sure, cost engineering is vital in mass manufacturing, but some things are simply not worth the risk. to ensure quality is maintained despite competitive pricing, QA must be top notch. and those QA relatedcosts rank up over the time.
 
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GLS

macrumors 6502
Jun 26, 2010
394
158
FYI, many of these were sold due to their low cost to state governments to distribute to K12 schools to give to students who didn't have acceptable (or any) home Internet access during the pandemic.

The federal ERate program (for those who know what that is) doesn't cover home Internet costs, so....public K12 schools nationwide were leaning on their respective State Department of Educations for help. Verizon came to the rescue, sort of.
 
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JosephAW

macrumors 68040
May 14, 2012
3,840
4,569
I use hotspot all day on my iPhone 11 and it gets hot but hasn’t caught fire… yet. ;)
 
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wowanBlya

macrumors newbie
Mar 19, 2021
1
0
If it were maintainable by the user, you could just replace the battery. But now like this, it is e-waste.
 
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