Vertical lines on display

Martius

macrumors 6502
Jul 12, 2008
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Prague, CZ
I bought Apple Watch about two weaks ago and today I noticed (against the sun) that I see like four vertical bars going from the top of the display to bottom of the display. The bars are noticable at the top and the bottom and they are disappearing in the center. The spaces between them are similar. They are noticable even if the screen is of and also the corners of the display seem to be little lighter (not perfectly black). But you don't see them when display is on. It might be just how the display is build, but I'm a little worried that the display might be badly glued or something.

Do you have something similar on yours? Thanks.
 

Relentless Power

macrumors Penryn
Jul 12, 2016
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Which generation Apple Watch do you have? Do you have AppleCare? And no, I do not have any vertical lines that appear on the display when it's on or off of either generation of my Apple Watch for comparison. Sounds to be a dislay issue.
 

Martius

macrumors 6502
Jul 12, 2008
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Prague, CZ
This is photo of my Watch, hope you can see it. The black goes a little bit to grey (mostly in the corners) and you can see four black bars.
 

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rdavis41

macrumors regular
Jul 10, 2009
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This is photo of my Watch, hope you can see it. The black goes a little bit to grey (mostly in the corners) and you can see four black bars.
I had the same issue with my aluminum version. Take it in to apple and they will swap it out for a replacement. It's a laminating issue with the screen.
 

Nudlicious

macrumors newbie
Jun 19, 2017
9
0
0
Germany
I have the same issue with my replaced watch (series 2 aluminium silver) which I just got last week. Called Apple today for another replacement. They want me to send in my watch again. This is the third time. So annoying, means another week without my watch. I really hope the next watch will be without issues.
 

Martius

macrumors 6502
Jul 12, 2008
369
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Prague, CZ
Thank you for your replies. Well, no Apple Stores in my country (only the online store), so I'm buying my Apple stuff at one of the premium resellers. I hope they won't have a problem replacing it. It's quite hard to show it, it's visible only in certain situations. I love Apple, but solving those kind of problems with every new device is a quite frustrating.
 

Nudlicious

macrumors newbie
Jun 19, 2017
9
0
0
Germany
IMG_0693.JPG
The thing is that the lines are indeed hard to see. It depends on light and perspective. So it's probably the best if you try to get some photos where the lines are visible. I know what you mean. It is super frustrating to have those issues with new devices. For some this might be no big deal, but I just expect a flawless device for the money Apple demands for their products.
 

Relentless Power

macrumors Penryn
Jul 12, 2016
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View attachment 705566 The thing is that the lines are indeed hard to see. It depends on light and perspective. So it's probably the best if you try to get some photos where the lines are visible. I know what you mean. It is super frustrating to have those issues with new devices. For some this might be no big deal, but I just expect a flawless device for the money Apple demands for their products.
This display issue arises once in a while. But you're correct, you would expect issues like these to not affect you or someone else. Unfortunately, when an item is mass produced in the millions, some units will experience issues.

That said, Apple will stand behind this issue and will replace it. As someone else noted, it's clearly a display issue.
 

rdavis41

macrumors regular
Jul 10, 2009
116
91
0
This display issue arises once in a while. But you're correct, you would expect issues like these to not affect you or someone else. Unfortunately, when an item is mass produced in the millions, some units will experience issues.

That said, Apple will stand behind this issue and will replace it. As someone else noted, it's clearly a display issue.
Exact same issue I had with display on my Nike+ version. This is primarily a Aluminum only issue per my conversation with AppleCare. If you recently purchased it you can call into support and they will replace it. Keep the picture in case they ask for it.
 

Martius

macrumors 6502
Jul 12, 2008
369
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Prague, CZ
Well, I went to the local Apple premium reseller store (as I said, no Apple stores in my country) and they were looking at me like I'm making it up. I showed them this thread, they were clearly not interested. At the end they said they will send it to some service center and if there is problem, they will replace the screen. Welcome to the european countries without Apple stores.
 

Relentless Power

macrumors Penryn
Jul 12, 2016
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Exact same issue I had with display on my Nike+ version. This is primarily a Aluminum only issue per my conversation with AppleCare. If you recently purchased it you can call into support and they will replace it. Keep the picture in case they ask for it.
Thats Interesting about how this issue affects the aluminum model. Must be something related with the laminate display.
 

Martius

macrumors 6502
Jul 12, 2008
369
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Prague, CZ
Well, I got a response - the service center says that my watch has no issue and they have nothing to repair. What to do now?
 

Relentless Power

macrumors Penryn
Jul 12, 2016
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Well, I got a response - the service center says that my watch has no issue and they have nothing to repair. What to do now?
Perhaps Apple does not see this as an issue, if the watch is operating as normal, then they may not see the reason to repair or replace the watch. Being that you don't have an Apple Store in your country, I would at least call Apple and contact them to see if you can get some additional information based on the repair.
 

Nudlicious

macrumors newbie
Jun 19, 2017
9
0
0
Germany
So the premium reseller didn't send your watch to Apple but its own service center? I recommend that you call Apple support directly. If you're able to make an order via Apple's online store you should be able to send your watch to Apple for service as well. Might be worth a try.
 

Relentless Power

macrumors Penryn
Jul 12, 2016
29,956
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So the premium reseller didn't send your watch to Apple but its own service center? I recommend that you call Apple support directly. If you're able to make an order via Apple's online store you should be able to send your watch to Apple for service as well. Might be worth a try.
At least in the U.S., Apple sends the Watch to a repair depot, which then in return sends the replacement/repaired Watch back to the owner. Also, Apple Stores do not repair the Watches or stock replacement Watches in their Stores.