Vertical lines on display

Discussion in 'Apple Watch' started by Martius, Jun 24, 2017.

  1. Martius macrumors member

    Joined:
    Jul 12, 2008
    Location:
    Prague, CZ
    #1
    I bought Apple Watch about two weaks ago and today I noticed (against the sun) that I see like four vertical bars going from the top of the display to bottom of the display. The bars are noticable at the top and the bottom and they are disappearing in the center. The spaces between them are similar. They are noticable even if the screen is of and also the corners of the display seem to be little lighter (not perfectly black). But you don't see them when display is on. It might be just how the display is build, but I'm a little worried that the display might be badly glued or something.

    Do you have something similar on yours? Thanks.
     
  2. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    Which generation Apple Watch do you have? Do you have AppleCare? And no, I do not have any vertical lines that appear on the display when it's on or off of either generation of my Apple Watch for comparison. Sounds to be a dislay issue.
     
  3. Martius thread starter macrumors member

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    Prague, CZ
  4. Martius thread starter macrumors member

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    #4
    This is photo of my Watch, hope you can see it. The black goes a little bit to grey (mostly in the corners) and you can see four black bars.
     

    Attached Files:

  5. rdavis41 macrumors regular

    rdavis41

    Joined:
    Jul 10, 2009
    #5
    I had the same issue with my aluminum version. Take it in to apple and they will swap it out for a replacement. It's a laminating issue with the screen.
     
  6. Nudlicious macrumors newbie

    Joined:
    Jun 19, 2017
    Location:
    Germany
    #6
    I have the same issue with my replaced watch (series 2 aluminium silver) which I just got last week. Called Apple today for another replacement. They want me to send in my watch again. This is the third time. So annoying, means another week without my watch. I really hope the next watch will be without issues.
     
  7. Martius thread starter macrumors member

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    Jul 12, 2008
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    Prague, CZ
    #7
    Thank you for your replies. Well, no Apple Stores in my country (only the online store), so I'm buying my Apple stuff at one of the premium resellers. I hope they won't have a problem replacing it. It's quite hard to show it, it's visible only in certain situations. I love Apple, but solving those kind of problems with every new device is a quite frustrating.
     
  8. Nudlicious macrumors newbie

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    Jun 19, 2017
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    Germany
    #8
    IMG_0693.JPG The thing is that the lines are indeed hard to see. It depends on light and perspective. So it's probably the best if you try to get some photos where the lines are visible. I know what you mean. It is super frustrating to have those issues with new devices. For some this might be no big deal, but I just expect a flawless device for the money Apple demands for their products.
     
  9. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #9
    This display issue arises once in a while. But you're correct, you would expect issues like these to not affect you or someone else. Unfortunately, when an item is mass produced in the millions, some units will experience issues.

    That said, Apple will stand behind this issue and will replace it. As someone else noted, it's clearly a display issue.
     
  10. rdavis41 macrumors regular

    rdavis41

    Joined:
    Jul 10, 2009
    #10
    Exact same issue I had with display on my Nike+ version. This is primarily a Aluminum only issue per my conversation with AppleCare. If you recently purchased it you can call into support and they will replace it. Keep the picture in case they ask for it.
     
  11. Martius thread starter macrumors member

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    Prague, CZ
    #11
    Well, I went to the local Apple premium reseller store (as I said, no Apple stores in my country) and they were looking at me like I'm making it up. I showed them this thread, they were clearly not interested. At the end they said they will send it to some service center and if there is problem, they will replace the screen. Welcome to the european countries without Apple stores.
     
  12. Relentless Power macrumors P6

    Relentless Power

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    #12
    Thats Interesting about how this issue affects the aluminum model. Must be something related with the laminate display.
     
  13. Martius thread starter macrumors member

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    #13
    Well, I got a response - the service center says that my watch has no issue and they have nothing to repair. What to do now?
     
  14. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #14
    Perhaps Apple does not see this as an issue, if the watch is operating as normal, then they may not see the reason to repair or replace the watch. Being that you don't have an Apple Store in your country, I would at least call Apple and contact them to see if you can get some additional information based on the repair.
     
  15. Nudlicious macrumors newbie

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    Jun 19, 2017
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    Germany
    #15
    So the premium reseller didn't send your watch to Apple but its own service center? I recommend that you call Apple support directly. If you're able to make an order via Apple's online store you should be able to send your watch to Apple for service as well. Might be worth a try.
     
  16. Relentless Power macrumors P6

    Relentless Power

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    #16
    At least in the U.S., Apple sends the Watch to a repair depot, which then in return sends the replacement/repaired Watch back to the owner. Also, Apple Stores do not repair the Watches or stock replacement Watches in their Stores.
     

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