ditching mac
as reading the first post the op made, i can understand your situation with being really upset. but do you actually remember the Windows world and are you prepared to even go back to that ungodly horror? as others have mentioned, call apple and speak kindly and explain in detail what has happened, but don't make comments like "well i'm just going back to Windows!", as this will just make them care less in helping you. being kind and explaining the problems you are having will definately make sincerity work for you...any businesses i've called that gave me back products/service have given me only good support because i was kind and wanting to work this out. and, don't expect to get free stuff because you had a bad product, this is just silly.
commenting on the letter you wrote to them, that was just unexcusable. do you really expect them to care? especially now? companies are companies, and there to make money...not to care whether you are mad and in anger decide to use another product when you comments to them are irrational. again, talking with a manager of the sales department will most certainly get you what you was orginally looking for, decent service and support--just as long as it isn't in rage.
i'm a technician, and have had a few disappointed customers. the ones that act in rage and yell at me or make threats, i basically tell them find someone else and i really don't care if they didn't like my service. but for the ones that have been kind and told me something was still wrong with their computers, i told them to bring it back, free of charge, and it'll be handled promptly, and i appoligize for the inconvience...and in that way, i still have their business and they were happy as well. in this example, you should see why people here are telling you to speak kindly...it's gets you farther ahead with what you are needing, and in the end can make you feel like a better person (in my belief anyways).
as reading the first post the op made, i can understand your situation with being really upset. but do you actually remember the Windows world and are you prepared to even go back to that ungodly horror? as others have mentioned, call apple and speak kindly and explain in detail what has happened, but don't make comments like "well i'm just going back to Windows!", as this will just make them care less in helping you. being kind and explaining the problems you are having will definately make sincerity work for you...any businesses i've called that gave me back products/service have given me only good support because i was kind and wanting to work this out. and, don't expect to get free stuff because you had a bad product, this is just silly.
commenting on the letter you wrote to them, that was just unexcusable. do you really expect them to care? especially now? companies are companies, and there to make money...not to care whether you are mad and in anger decide to use another product when you comments to them are irrational. again, talking with a manager of the sales department will most certainly get you what you was orginally looking for, decent service and support--just as long as it isn't in rage.
i'm a technician, and have had a few disappointed customers. the ones that act in rage and yell at me or make threats, i basically tell them find someone else and i really don't care if they didn't like my service. but for the ones that have been kind and told me something was still wrong with their computers, i told them to bring it back, free of charge, and it'll be handled promptly, and i appoligize for the inconvience...and in that way, i still have their business and they were happy as well. in this example, you should see why people here are telling you to speak kindly...it's gets you farther ahead with what you are needing, and in the end can make you feel like a better person (in my belief anyways).
