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Preview audio working again - had to create aif files instead of wavs and host them on another provider.

Spent a hour with GoDaddy tech support trying to make them understand the issue to no avail....another pitfall for designing for Web 1.1....you're pretty much on your own - tech support: "I don't know Classilla 9.3.3...." ;)
 
Now trying to explain them,
-" but I want to read it on my Pismo..."
-" your pis... what ??"
Difficult times we're living in...

Working fine again here. very cool.
 
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I spent 90 minutes with my ISP tech support last month with an issue about reaching BBS via Terminal....painful doesn't remotely describe the experience enough....

Even with seemingly less obscure problems, obtaining tech support can still be a bewildering and revealing experience. The outcome can well and truly be pot luck according to the quality of the staff and their training.

As I mentioned here, during a phone call to one of the world's leading manufacturers of data storage products, I explained that I was having problems with using my Mac to write to NTFS partitions on an external HDD. I ended up having to educate the shocked tech support employee that third-party software actually existed to provide this functionality for Macs and that I was using it.

A few years ago I asked the campus tech support personnel for assistance with configuring Mail under Snow Leopard to receive my academic e-mails and they were absolutely stumped. After an hour of researching, I figured it out myself and informed them of the solution in case anyone else contacts them requesting help for the same issue.

For me, these episodes make it heartwarming when instead of encountering a script reader, you manage to get hold of someone who is knowledgeable and personally experienced. It's a wonderful bonus if they're able to think creatively to help you with scenarios and queries where you're trying go beyond the product's design remit, as has happened to me a few times. :)
 
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