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Carrier Vodafone UK Pre-order Thread
- Thread starter Apple Mac Daz
- Start date
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Just been told by the online chat that DPD tracking numbers will go out at 5pm today, this is ridiculous, why can't they just speak the truth and tell us! Apparently now he's also not sure if things still on stage 3 will make tomorrows delivery! Not looking good for those of us on stage 3, very bad for those of you still on stage 2!
From the Live chat
amazing.
now saying
Wish someone would give vodaphone some Customer Service skills
From the Live chat
amazing.
now saying
Wish someone would give vodaphone some Customer Service skills
Last edited:
Yes you to have to be wary with what they say on Vodafone live chat.
Remember they're being assessed every time they interact with customers, because once you end the chat you have the option to fill in that form reviewing the customer service they've given you. Once you fill it in there's no way to actually update it.
Remember they're being assessed every time they interact with customers, because once you end the chat you have the option to fill in that form reviewing the customer service they've given you. Once you fill it in there's no way to actually update it.
he's now "looked in the system"
its basically luck of the draw if you get a phone tomorrow, all I say is good luck!
its basically luck of the draw if you get a phone tomorrow, all I say is good luck!
I got this from the livechat:
Anna: We've received your order. Your order has been accepted. Your order's been picked at our warehouse, ready for delivery. We'll let you know when it's with our courier and on its way to you. When your order is ready, our courier company will bring it along to your delivery address. Your order will be delivered by 19/09/2014.
****. Yes.
Anna: We've received your order. Your order has been accepted. Your order's been picked at our warehouse, ready for delivery. We'll let you know when it's with our courier and on its way to you. When your order is ready, our courier company will bring it along to your delivery address. Your order will be delivered by 19/09/2014.
****. Yes.
This is what I got from live chat "I have checked your account and can see that the order is under process with our dedicated team. We are looking forward to deliver it as early as possible however, we have received excessive order for the iphone 6 and it is the most awaited phone this year. The launch date is 19th but it might be delayed by 2-3 weeks to deliver the phone in case of short stock or short supply from the manufacturer. But, please be assured that."
Live chat must hate me, but I've been on at them again 
Nicole, we have received and accepted your order for Apple iPhone 6 Plus 64 GB variant. The phone is scheduled for delivery on Friday. You'll receive the consignment number by today evening via text message.
A little more promising, so fingers crossed!
Nicole, we have received and accepted your order for Apple iPhone 6 Plus 64 GB variant. The phone is scheduled for delivery on Friday. You'll receive the consignment number by today evening via text message.
A little more promising, so fingers crossed!
I got sick of waiting and phoned customer services, I have been told that I am definitely getting mine tomorrow!!! I asked him to repeat it three times as I am planning on taking the day off. He told me I will not get tracking till tonight and with it being DPD I will get a 1 hour window tomorrow. Yippeeeee
Unless he lied
!!!!!!!!!
My iP6+ 64GB SG just moved to stage 3!
'Your order's been picked at our warehouse, ready for delivery. We'll let you know when it's with our courier and on its way to you.'
That's what it says in the third box now for me.
EDIT: Ordered online through upgrade @08:50 on 12/09
My iP6+ 64GB SG just moved to stage 3!
'Your order's been picked at our warehouse, ready for delivery. We'll let you know when it's with our courier and on its way to you.'
That's what it says in the third box now for me.
EDIT: Ordered online through upgrade @08:50 on 12/09
I don't trust the live chat. There's been so much BS coming out of them... I think they're looking at two different systems - one for stock being delivered to Voda and one for stock being delivered to customers.
I've been told to expect it on Friday by one person and then told 2-4 weeks by another. I don't think they know what they're doing.
Ah no. I hope that's not the case she did say she contacted the department responsible for it, who knows. But my order is in exactly the same status as you.
Let's hope we do get it tomorrow.
I'm going to trust the online system.
Vodafone are quite incompetent, I'm still awaiting that entertainment text. Tried them on Twitter no response yet, tried them on their forum no response.
Vodafone Business
I ordered a Space Grey 128Gb iPhone 6+ via Vodafone Business.
Waited for a call back for 4 hours so only ordered on the 12th at 12.30pm. Even though I had been trying since 8am. When I ordered it they had none in stock, so she got the allocation else where.
Anyway received an email confirming my order about 24 hours later saying they will do everything they can do get the phone to me on 19th.
Did a live chat on their website today and they said they couldn't see the delivery date on the account and that if it was to be delivered tomorrow I should get a text/email today.
He also said that for every week you have to wait you will get £5 in credits - maybe this is just a Vodafone Business thing?
So not sure yet, when I got the iPhone 5 i did arrive, same with the iPhone 4, fingers crossed!
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You can just simply go to https://offers.vodafone.com/gb and choose the entertainment packs that way.
Otherwise if you really want that text just text "Entertainment" to 97613
I ordered a Space Grey 128Gb iPhone 6+ via Vodafone Business.
Waited for a call back for 4 hours so only ordered on the 12th at 12.30pm. Even though I had been trying since 8am. When I ordered it they had none in stock, so she got the allocation else where.
Anyway received an email confirming my order about 24 hours later saying they will do everything they can do get the phone to me on 19th.
Did a live chat on their website today and they said they couldn't see the delivery date on the account and that if it was to be delivered tomorrow I should get a text/email today.
He also said that for every week you have to wait you will get £5 in credits - maybe this is just a Vodafone Business thing?
So not sure yet, when I got the iPhone 5 i did arrive, same with the iPhone 4, fingers crossed!
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You can just simply go to https://offers.vodafone.com/gb and choose the entertainment packs that way.
Otherwise if you really want that text just text "Entertainment" to 97613
Oh right, thanks for that. See I wish they could have even e-mailed that info with the order information would've made life so much more easier.
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UPDATE
The order has been completed! Delivery company: DPD
Vodafone live chat was right then
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You've ordered the same as me but I'm not business. Ordered 10.30 on the 12th and still on stage 2. Not holding out much hope for tomorrow now.
I was hoping my tracking screen would update to stage three at five past the hour alas still stage two... hope is fading for tomorrow delivery now!