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wordoflife

macrumors 604
Original poster
Jul 6, 2009
7,564
35
Just saw this on twitter
http://news.cnet.com/8301-30686_3-5...ess-yep-thatll-be-$2-to-pay-your-bill-online/

A leaked memo from the company first reported by Engadget, showed some of the details of the new plan. And the blog Phone Scoop got confirmation from a Verizon representative on Thursday of the change.
The new fee will go into effect starting January 15 and doesn't apply to customers paying their bills with an electronic check or who enroll in autopay using a credit, debit, or AT&T cards, according to the memo posted on Endgadget. Customers using Verizon Wireless gift cards or Verizon Wireless device rebate cards and customers using standard paper check and money orders made payable directly to Verizon Wireless will also not be charged a fee, Phone Scoop reported.
Verizon said that customers making single payments online will be notified of the fee before they complete their transactions.
The fee associated with paying your bill online is part of a larger trend by companies to extract more money from customers to access certain forms of payment. Bank of America was criticized earlier this year for its plans to charge customers a $5 fee to use debit cards.
Verizon's plan seems to make little sense, given that the company offers several ways to avoid the fee. Verizon didn't elaborate on why it's charging this fee. My guess is that the company that clears these payments is charging Verizon a fee that Verizon is passing on to customers. Still, it seems ridiculous that paying a bill online or by phone could cost Verizon more than processing a hand-written check or money order that is sent to the company through the regular mail.
Verizon has not yet responded to CNET's request for more information on this topic. So stay tuned for updates.

I hate how greedy carriers have become. This is just ridiculous. It's just pure greed, that is all.
 

scaredpoet

macrumors 604
Apr 6, 2007
6,627
342
I really hope AT&T doesn't follow suit and do something similarly stupid.

It looks like another way to avoid the fee is to use electronic bill pay from your bank. At least that way you can avoid dealing with auto-pay and stay in control of how much you pay Verizon and when.

Though if I were a Verizon customer, I'd consider going back to paying in-person at the store. Via check. And make a salesperson handle the payment.

And, I would press for a service adjustment for their recent outages. If they're going to nickel and dime customers, then customers would nickel and dime them back
 
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dagored

macrumors 65816
Sep 18, 2007
1,351
296
Florida
I agree. I am not a Verizon customer, but what if you refuse to pay the fee, but not the bill? What could they do?

Are they changing your contract? Didn't they set up a payment method when you signed your contract? How can they change it if your contract is not up?
 

wordoflife

macrumors 604
Original poster
Jul 6, 2009
7,564
35
I really hope AT&T doesn't follow suit and do something similarly stupid.

Same. I have AT&T but I'll pretty upset if this happens. This honestly makes no sense what so ever. How is dropping off a check at the Verizon store more convenient for Verizon, rather than just accepting the payment online?

AT&T wouldn't get even get $0.10 out of me for this, just because there is no justification.
 

scaredpoet

macrumors 604
Apr 6, 2007
6,627
342
I haven't been a Verizon customer in years, but depending on how the contract is worded, there may be a way to wiggle out of a contract if you press hard enough. You'll have to weed through the legalize to know for sure.
 

cwwilson

macrumors 68000
Jan 27, 2009
1,647
989
Oklahoma City, OK
I hate this. And before you people say "it's just $2" let me say this...what's to keep them from making it $5, $10, $20 or more? I hope to god the people speak up and don't let Verizon get away with this, I remember there was an uprising not too long ago with the banks trying to charge the same bs when you used your debit card and we got that shot down. Lets do the same here, this is nothing more than the powers that be lining their pocketbooks.
 

soco

macrumors 68030
Dec 14, 2009
2,839
119
Yardley, PA
I agree. I am not a Verizon customer, but what if you refuse to pay the fee, but not the bill? What could they do?

Are they changing your contract? Didn't they set up a payment method when you signed your contract? How can they change it if your contract is not up?
It could get interesting. I once fought this kind of fight with some other company years ago. I think it was a credit card. Either way, I paid my bill on time but always subtracted the fee I had a problem with.

Ultimately, I won my little battle because in order to close out the account, they had to have a zero balance and the woman I had on the phone knew I wasn't backing down. She cleared the balance and I went on my way.

I doubt this would work with Verizon, but if your principals are strong enough, it may be worth it to you.
 

sweetbrat

macrumors 65816
Jun 17, 2009
1,443
1
Redford, MI
I agree. I am not a Verizon customer, but what if you refuse to pay the fee, but not the bill? What could they do?

Are they changing your contract? Didn't they set up a payment method when you signed your contract? How can they change it if your contract is not up?

I'm not a Verizon customer, but I'm pretty sure this doesn't change your contract at all. It's being put out there as a "processing fee" or something of the sort. It doesn't change the amount on your bill...it will just get tacked on if you go to the website to make a one-time payment. A lot of places do this nowdays. Mortgage payments, car payments, etc. It doesn't change your contract with the company at all.
 

soco

macrumors 68030
Dec 14, 2009
2,839
119
Yardley, PA
I'm not a Verizon customer, but I'm pretty sure this doesn't change your contract at all. It's being put out there as a "processing fee" or something of the sort. It doesn't change the amount on your bill...it will just get tacked on if you go to the website to make a one-time payment. A lot of places do this nowdays. Mortgage payments, car payments, etc. It doesn't change your contract with the company at all.
Good clarification. I too was thinking of it was an add-on to the bill. If it's a blockage to getting to the final button to pay online, that's total BS. I don't use checks and don't want to. Why should I be forced to increase my footprint by using the Postal Service and their trucks? Not that I actually care, but it's a rhetorical principal question.
 

abijnk

macrumors 68040
Oct 15, 2007
3,287
5
Los Angeles, CA
And, before anyone tries to stand up for them, this is not simply a passing on of the Visa, et al, merchant fees. You can tell this because if you walk into a store and pay your bill with that same card you would normally use online you will not be charged the fee.
 

onepoint

macrumors 6502a
Aug 3, 2010
842
504
USA
The new fee will go into effect starting January 15 and doesn't apply to customers paying their bills with an electronic check

How many people actually make one-time payments via Verizon's own online portal? I would think the percentage is not very large.

This fee will not apply to those who make online payments via their own bank's online banking system.
 

soco

macrumors 68030
Dec 14, 2009
2,839
119
Yardley, PA
How many people actually make one-time payments via Verizon's own online portal? I would think the percentage is not very large.

This fee will not apply to those who make online payments via their own bank's online banking system.
If it applies to those who log into verizon.com and hit "Pay Bill" and enter their credit card info, I disagree completely.
 

dagored

macrumors 65816
Sep 18, 2007
1,351
296
Florida
It doesn't change the amount on your bill...it will just get tacked on if you go to the website to make a one-time payment. A lot of places do this nowdays. Mortgage payments, car payments, etc. It doesn't change your contract with the company at all.

You would think they would want your money faster. If it were to happen on AT&T, I pay online now, I would stroll over to the AT&T store on the last day and pay the bill. I am retired and have the time and patience to deal with *ick heads.

Its too bad, its a company move, I feel sorry for the employees. They always take the brunt of things when changes like this happen.
 

ecwhite4S

macrumors 6502
Dec 17, 2011
263
0
Los Angeles, CA
That's pretty ridiculous. I paid a parking ticket a few weeks ago, and it charged me 3$ to pay online. REALLY, you know that doesn't cost them ANY money to accept an online payment, yet they charge extra. It's ridiculous. I feel the same way about banks. All these charges and hidden fees, when its YOUR money!

If I were a company in competition with others (such as cell carriers) I would be doing all I could to keep customers satisfied and loyal.
 

mobilehaathi

macrumors G3
Aug 19, 2008
9,368
6,332
The Anthropocene
I agree. I am not a Verizon customer, but what if you refuse to pay the fee, but not the bill? What could they do?

Are they changing your contract? Didn't they set up a payment method when you signed your contract? How can they change it if your contract is not up?

They can arbitrarily change the terms of your contract. The only real recourse you'd likely have is to immediately terminate your account without an ETF.
 

Hankster

macrumors 68020
Jan 30, 2008
2,444
411
Washington DC
They're just covering their CC processing fee, or so that's what they are trying to say. But, if you're on AutoPay there is no fee. How interesting is that :cool:
 

scaredpoet

macrumors 604
Apr 6, 2007
6,627
342
You would think they would want your money faster.

They're gambling to try to get greater control of how and when payments happen. They're probably betting that most customers won't want to fuss around with a paper check, and so they will be "motivated" to sign up for auto pay.

Once on auto-pay, Verizon has your bank account information, and payments of your bill are now on their terms. Need to dispute a bill? You're at a disadvantage now, because they already have your money.


If it were to happen on AT&T, I pay online now, I would stroll over to the AT&T store on the last day and pay the bill. I am retired and have the time and patience to deal with *ick heads.

Its too bad, its a company move, I feel sorry for the employees. They always take the brunt of things when changes like this happen.

Chances are, Verizon stores (like AT&T stores) have an automated bill payment machine that employees are trained to direct people to. You could make a stink and insist that the payment be handled by a human. But then they could do what Sprint does, and charge you a $3 convenience fee for making a salesperson process the payment.
 

Interstella5555

macrumors 603
Jun 30, 2008
5,219
12
So does:
Comcast
RCN
AT&T
Pepco
etc
etc

While the practice is pretty despicable, it's certainly not unique to Verizon.
 

scaredpoet

macrumors 604
Apr 6, 2007
6,627
342
How many people actually make one-time payments via Verizon's own online portal? I would think the percentage is not very large.

If the percentage wasn't high and it truly cost them more money than it brings in, they wouldn't offer it.

I pay my bill online all the time, with AT&T using their iPhone app, and my visa check card.nits extremely convenient. But, not worth $2.

This fee will not apply to those who make online payments via their own bank's online banking system.

Until very recently, the were actually very few people using bank online bill pay. Though that's has finally started to change.

So does:
Comcast
RCN
AT&T
Pepco
etc
etc

While the practice is pretty despicable, it's certainly not unique to Verizon.

Comcast doesn't do this. I pay my bill with them online via check card all the time.

(They WILL charge you $7 a month to "rent" a modem from them, and then inadequately support a modem you buy yourself even if it's identical to the ones they rent, but that's a whole other issue.)

AT&T doesn't do it either... At least not right now.
 

kalex

macrumors 65816
Oct 1, 2007
1,336
56
lets see how long it takes for other cartels to catch up to this nonsense.
 

aristobrat

macrumors G5
Oct 14, 2005
12,285
1,394
I paid a parking ticket a few weeks ago, and it charged me 3$ to pay online. REALLY, you know that doesn't cost them ANY money to accept an online payment, yet they charge extra.
FWIW, if you pay with credit/debit, then there is a fee charged by the banks to process that payment, whether you pay in-person or online. I've never read of a city that isn't statutorily prohibited from absorbing the costs of those fees. They're added to the amount owed.

In regards to online payments, I wouldn't be surprised if your city outsourced that service, which adds an additional cost (vs. paying in person).

I live in VA's largest city, and they charge $4.95 to pay a parking ticket or city bill (like water) online with credit/debit. For taxes owed, it's 2.5%. Paying online with a check is free.
 

RyanG

macrumors 6502a
Sep 18, 2007
502
40
Don't be upset at verizon, be upset at banks and VISA/Mastercard/etc for raising transaction costs for using debit/credit...
 

soloer

macrumors 6502a
Sep 27, 2004
858
156
Omaha
This is crap. I haven't done any research (yet), but I really doubt Verizon pays anywhere near $2 per credit card transaction.
 
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