If the only thing that the iPhone 4 has done wrong is show how crappy AT&T's service really is. But they are going to move heaven and earth to fix their network. Sure. 🙄
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Wall Street analyst says "highly unlikely" for a recall
- Thread starter gforce216
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If the only thing that the iPhone 4 has done wrong is show how crappy AT&T's service really is. But they are going to move heaven and earth to fix their network. Sure. 🙄
SnowLeopard2008
macrumors 604
Same to you. I can hardly be considered an Apple fanboy since not all of my computers are Macs and my last phone was an Android device. It's not a flaw if it works perfectly to all but a select few who are deliberately looking for a problem.
Apple didn't quite say that. What they said was that yes, it loses signal, but so does every other phone. And they admit it "appears" to be more dramatic than other phones by how the bars go down. They never admitted it had a signal problem in the first place 😉. They admitted it having an "error" in the software on how many bars it should display (I put error in quotes cause I honestly think that was more done on purpose).
Meaning that at five bars your phone could be lying to you how strong the signal was. Which means that your other phone that appears to only lose a bar is only cause it was more accurate on the signal level. And that's why the iphone seems to lose more bars at once even though it's acting like a normal cellphone.
They didn't claim their software "fix" would make it not lose signal. They claimed their software "fix" would make the iphone not lie to you about the signal so you weren't fooled into thinking it was losing more signal than it was.
I'm not really sure how they thought that would make people happy as people have a tendency not to understand explanations that don't say what they want to hear (as evidence by the fact that people keep saying apple admitting the cellphone has an antenna problem and that they will fix it with software when they never actually did admit an antenna problem or an antenna fix with software, but they did halfway admit to making the phone lie to you), but there you go.
QCassidy352
macrumors G5
heh, 75%, that's exactly the figure I've been guessing in various threads based on observation. Then you have to add the number of people in high coverage areas and the number of people who naturally don't hold the phone this way. By the time you consider all those folks, even if every iphone has this issue, there's gonna be what, 5-10% of users that notice it? Not that it's ok to have 5-10% of owners with this issue, but it's certainly not the tempest people have been making it out to be.
r0k
macrumors 68040
I went back and took a look at 5 year and 10 year performance of the DOW and AAPL. In the 10 year period, AAPL has gone up 700% while the DOW has hovered around 1%. In the 5 year period, AAPL went up 600% while the DOW meandered around 1%. What I noticed yesterday is a rare situation where the DOW was headed up and AAPL was headed down. Granted, this trend would have to continue long enough to see AAPL selling at 1/7 it's current value for it to become as mediocre as the DOW. Still, the last few days mark a very rare occurrence where the DOW is going up and AAPL is going down, however slightly. The last times this occurred were early 2008 and mid to late 2008. However AAPL is already headed back up so the "trend" I spotted yesterday looks like noise. I stand corrected for trying to use minor stock price fluctuation as "proof" of a possible Apple weakness. The proof may be flawed but the point is still valid. Ignoring quality issues, even perceived quality issues is a recipe for mediocrity.
Apple appears to be stonewalling and is clearly at risk of being remembered for "covering up" a problem rather than offering a real fix. Software? Are you kidding? As those of us in the car business have learned the hard way, ignoring Consumer Reports is asking for trouble and if Apple doesn't make those customers with reception issues happy, Apple risks losing big in the long run. And to think all they really need to do to get on the right side of the PR in this issue is admit there is a problem and toss a piece of tape or a bumper case in the mail to those who ask for a fix. 🙄
r0k
macrumors 68040
Hilarious... Now some talking head (COO Kevin Turner) over at M$ says iPhone 4 will be Apple's Vista. Yeah, right. *via engadget. Sure Apple can manage to piss off a sizable handful of users by sweeping reception issues under the rug, but what kind of idiot compares a successful launch like iPhone 4 to an abortion like Vista?
I guess it really depends on what Apple engineering comes up with. If they come up with a tape that the customer can apply that won't turn gooey over months of use, I bet they will use it. It is unlike Apple to pretend quality issues don't exist. I speculate the stalling right now is to give engineering more time to come up with a fix that doesn't involve swapping phones.
I had a TC replaced under the AppleCare for my Macbook. I thought that was pretty fishy and indicated Apple knew there were serious problems with the TC product line. Here it is a year later and the official "recall" is public. I'm not pissed at Apple over how they treated me because I got a free one but I bet any users that paid to have theirs replaced aren't too happy. This is why I'm hoping Apple doesn't drag out the reception fix as long as they dragged out the Time Capsule fix. I'm an Apple fan who wants to see Apple steer clear of mistakes other companies make. But comparing iPhone 4 to Vista? Wow. Just wow.
Agreed, it really doesn't matter if it is a problem or not if most people percieve it as a problem.
Apple either needs to be able to explain why it isn't (which they did and failed cause most people didn't understand their explanation and thought they were saying that was how they were going to fix the problem) or if they can't get the public to agree it's not a problem, find some way to make the "problem" go away (I.E. make whatever it is that is causing people to go off not do that anymore).
r0k
macrumors 68040
I found an article ("Steve Jobs, Apple feed backlash with response to iPhone 4 reception complaints") over at the Washington Post today that says Apple struggles to listen to its customers more than it should for a company that enjoys such a good image.
I thought the article was well written and sheds more light on how poor communication can take an (arguably) minor thing and turn it into a media frenzy and an (arguably) unnecessary source of embarrassment.
I thought the article was well written and sheds more light on how poor communication can take an (arguably) minor thing and turn it into a media frenzy and an (arguably) unnecessary source of embarrassment.
WeegieMac
Guest
No-one would pay for a week old fish, Apple logo or not.
The use of that analogy is as old as it is pathetic.
You should probably stay out of threads that are above your level of knowledge. This thread applies. 😉
well mine still loses signal even with the case on. Now I have yet to drop a call while holding the phone on the lower left corner, but the signal drops even with the case on.
Apple is going to be forced to do something, no doubt about it...
Sadly the fix is going to be a free bumper for everyone which will be the cheapest way to fix it, unless they figure out a way to redo the antenna in store fairly quickly or just do quick swaps in store and turn them around that way.
Sadly the fix is going to be a free bumper for everyone which will be the cheapest way to fix it, unless they figure out a way to redo the antenna in store fairly quickly or just do quick swaps in store and turn them around that way.
cmvsm
macrumors 6502a
First the problem was how the consumer was 'holding' their phone, now its suddenly a software issue, which I don't know how they are selling that one. So if I hold the phone just right, the software takes a dump, causing the reception power to be reduced, and ultimately, dropping the call?
I own quite a few of Apple's toys, but this is a little ridiculous on their part. Why not just admit the design flaw, recall the ones that are affected, and move on. I'm surprised that this was not caught in testing, but its poor form on Apple's part in terms of their early adopters. They certainly have no problem stating how many iPhones that they've sold.
I own quite a few of Apple's toys, but this is a little ridiculous on their part. Why not just admit the design flaw, recall the ones that are affected, and move on. I'm surprised that this was not caught in testing, but its poor form on Apple's part in terms of their early adopters. They certainly have no problem stating how many iPhones that they've sold.
Agreed. I'm really tired of people comparing a cell phone with reception problems to an automobile with accelerator that sticks. The former is an inconvenience, the latter is a threat to ones life. These are not the same problem, not even close.
That said, Apple really should stop treating iPhone 4 customers like they're idiots that don't know how to hold a phone correctly.