Want real customer service results with Apple? Don't make a Genius Appointment!

[lavinci]

Here's a solution: Don't buy an Apple product.

 

[dagomike]

I've had great experience with Apple Care, although, I suspect if there isn't a clear easy solution you might be better off going in. I'd much rather deal with thing through shipping than deal with the mall.

 

[samcraig]

Can I state the obvious.

There are thousands of Apple Store employees and however many Apple Care Reps.

There's no hard and fast rule which is better, which you'll get better advice, service or a response from. Why? Because people are individuals and not computers/clones (for the most part )

There's no credibility in someone saying this is better than that based on one or a few experiences other than to say my limited personal experience has been......

I know it's message board (dare I say) protocol. But these statements of hyperbole just come off as whiny or rants from someone who didn't get exactly what they wanted exactly when they wanted.

 

[The Californian]

While I cant point to where you directly complained about the genius bar in this thread, I find it hard to believe given your other threads on the GB.

[SNIP]

Oh and my favorite! What ever happened to returning your iPhone?

Im returning my iPhone!

[SNIP]

I am deeply honoured that you would go through all of the trouble to read a few of my thread titles to prove your point. First, this thread isn't putting down the GB but actually praising AppleCare for their customer service and responsiveness, Genius' are techs... Not customer service reps, hence the title of my thread.

In reference to the thread about returning my iPhone which you changed the title of, I was speaking of my 3GS which I did return. And... If you actually read that thread, it had nothing to do with the GB, but everything to do with me saying that an everyday iPhone user like myself would be fine with a 3G unlike a "power user" whom would benefit from the 3GS.

Research your facts next time man, you just end up making a fool of yourself.

 

[The Californian]

Here's a solution: Don't buy an Apple product.

I've been an Apple Customer since laptops were a wild dream. I absolutely love my multiple Macs and MacBooks and iPods. I've never needed "customer service" before the iPhone because all I needed was someone to say "Yup, yo need a new battery... Let me get that for you". The iPhone is a device that requires customer service because it's something that most of us rely on daily, unlike a MacBook Pro which I can go a week without, I need my phone.

All I'm saying is if you want someone to fix your product and don't care what you may have to give up or lose on the process, the Genius' are perfect... But if you need someone to realize that by taking your phone away for a day or to it may be a major inconvience and to do everything they can to prevent that... AppleCare is the way to go.

Genius' = Techs
AppleCare = Customer Service

It's that simple.

 

[iLoveiPhone3GS]

I am deeply honoured that you would go through all of the trouble to read a few of my thread titles to prove your point. First, this thread isn't putting down the GB but actually praising AppleCare for their customer service and responsiveness, Genius' are techs... Not customer service reps, hence the title of my thread.

In reference to the thread about returning my iPhone which you changed the title of, I was speaking of my 3GS which I did return. And... If you actually read that thread, it had nothing to do with the GB, but everything to do with me saying that an everyday iPhone user like myself would be fine with a 3G unlike a "power user" whom would benefit from the 3GS.

Research your facts next time man, you just end up making a fool of yourself.

Oh god forgive me, I forgot to put "3GS" after "I'm returning my iphone." Sue me. I never said that thread about the 3GS had anything to do with the GB.

And about this:

Genius' = Techs
AppleCare = Customer Service

Its not that simple. Your generalization doesn't apply to everyone. In my experience, the GB has been more than helpful. I guess its all in the attitude.

I really don't care if I'm making a fool of myself. Id rather make a fool of myself in this thread than complain up and down the forums about being indecisive and bitching about geniuses. Done with this thread.

 

[The Californian]

Oh god forgive me, I forgot to put "3GS" after "I'm returning my iphone." Sue me. I never said that thread about the 3GS had anything to do with the GB.

And about this:

Genius' = Techs
AppleCare = Customer Service

Its not that simple. Your generalization doesn't apply to everyone. In my experience, the GB has been more than helpful. I guess its all in the attitude.

I really don't care if I'm making a fool of myself. Id rather make a fool of myself in this thread than complain up and down the forums about being indecisive and bitching about geniuses. Done with this thread.

I believe the last thing I can be called is indecisive, I actually believe i've made by decisive decision very clear through my posts. Complaining about the Geniuses? I can't and won't deny that, but at least I can say that every time I have received OUTSTANDING service from the Genius Bar has been followed by a call to their manager to tell them so.

I simply believe that the iPhone is a more "Customer Service intensive" product and requires more than just a Genius Bar appointment at times.

I'll continue this through PM as to not sound confrontational.

 

[davyreins]

I've had excellent service whenever I went to see a Genius, expect for one time. Now, I'm always paranoid when I go in wondering if I'm going to get a Genius who is having a bad day or whatever. Now that I just got apple care for my 3G I think I will try that out first (if I have any problems, knock on wood).