Want to get a refund, how do I

Discussion in 'MacBook Air' started by Jodie1987, Sep 19, 2016.

  1. Jodie1987 macrumors regular

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    Aug 5, 2016
    #1
    Ok,

    Today I purchased a Macbook air 11" from the apple store, anyway I have unsealed it tonight and its not really for me so I would like to take it back for a refund, I threw away the piece of paper between the screen and keyboard and i also threw away the cellophane on the white box, tonight I was looking on my receipt and they spelt my name wrong they spelt it Godie, do you think I will still be able to get a refund? also are there any restocking fees?

    also i bought a incase hard case for it, will I be able to take this back as well?

    thanks
     
  2. RedOrchestra Suspended

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  3. Jodie1987 thread starter macrumors regular

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    #3
  4. Jodie1987 thread starter macrumors regular

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    #5
    Ok read this, thanks for the helpful reply, may I just ask do you think I should be ok that they got my name wrong on the receipt? and will i need to pay restocking fees
     
  5. D.T. macrumors 604

    D.T.

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  6. Jodie1987 thread starter macrumors regular

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    #7
    really?!
     
  7. Zenithal Suspended

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  8. kiwipeso1 Suspended

    kiwipeso1

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    #9
    Only in Hong Kong and China. :)

    You should find that in Australia, NZ, North America, Europe and the UK; that Apple has a 14 day returns policy.
    I would suspect that there may be a slight restocking fee, but that would depend on the condition of the goods.
    Usually this would be small enough to cover sending it back as a refurbished model.

    In future, you should try it in store before purchasing it, as if it was a third party retail store, they would have to discount an otherwise brand new computer and make a loss on the resale just because you got to unbox it.
    As I have worked at a third party retail store selling apple computers and iPads, that was even more of a profit killer than people returning airport expresses and time capsules because they could not get them to work with the free modems from their ISP, although of course there was no problem with the apple devices.
     
  9. Jodie1987 thread starter macrumors regular

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    #10
    is there a restocking fee in the uk and does anyone know how much that is, also can i just have serious answers please
     
  10. MarvinHC macrumors 6502a

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    #11
    type " apple return uk " into google
    Really so hard?
    :rolleyes:
     
  11. Jodie1987 thread starter macrumors regular

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  12. MarvinHC, Sep 20, 2016
    Last edited: Sep 20, 2016

    MarvinHC macrumors 6502a

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    #13
    On a side note: you are returning one of the best laptops every made by Apple (IMHO), same size as the much more expensive retina Macbook, great battery life... so what told you it is not for you after a couple of minutes at home compared to when you tried it in store?
     
  13. Jodie1987 thread starter macrumors regular

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    #14
    tbh i need the money, it is a nice laptop but id rather get my money and pay off part of a loan I owe
     
  14. MarvinHC macrumors 6502a

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    #15
    Ah the good old British financial planning... will never understand this. Either you can afford it and buy a laptop or you don't... but this is now going really off topic.

    As a consumer I do find it annoying though, because this machine will now go the refurbished way which costs money which at the end of the day, all other Apple buyers pay for.
     
  15. Jodie1987 thread starter macrumors regular

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    #16
    do you think ill have to pay a restocking fee?
     
  16. MarvinHC macrumors 6502a

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    #17
    NO!
    (all the other Apple buyers do that for you as mentioned above)
     
  17. Jodie1987 thread starter macrumors regular

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    #18
    I rang up apple and they said as I have unsealed it I cant get a refund, does this sound right to you?
     
  18. Phil A. Moderator

    Phil A.

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    #19
    There is no legal obligation in the UK to accept returns on non-faulty items. However, stores do have to honour their published returns policy and Apple's (here: http://www.apple.com/uk/legal/sales-support/sales-policies/retail_uk.html ) states they will accept returns for up to 14 days for exchange or refund if all the accessories and packaging are present and doesn't mention a restocking fee.

    The only way I can see you having a problem is if they are super-picky about the packaging bits you've thrown away, but if they do refuse on that basis, there's probably not much you can do about it
     
  19. Jodie1987 thread starter macrumors regular

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    #20
    I got the packaging I threw away out of the bin, the keyboard paper is a little torn, do you think this will make a difference
     
  20. Phil A. Moderator

    Phil A.

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    #21
    I wouldn't have thought so - you should be fine
     
  21. Jodie1987 thread starter macrumors regular

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    #22
    Really appreciate your helpful replies to my post, thanks!
     
  22. canuckRus macrumors 6502

    canuckRus

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    May 18, 2014
    #23
    Instead of driving yourself crazy take it back and find out where you stand. It will be either yea or nay. I doubt a negative result. With regard to the name problem just prove it was purchased with your CC.
     
  23. Mrbobb macrumors 601

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    Aug 27, 2012
    #24
    A little name misspelling is no big deal, as long as you can prove you are the rightful owner, credit card, receipts blah-blah.
     
  24. Jodie1987 thread starter macrumors regular

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    #25
    got a refund on the item today at my local apple store, how long will it take until its back in my account?
     

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