Folks conjecture is pointless.
Well.....NOT
You seem like a nice reasonable person. Exactly the type some AH will try will take advantage of.
Listen to the people here. A lot a pretty smart people, who will tell you that they are feeding you Bull pucky.
Fact: Unless a piece of software is a virus, or will write to the firmware/hardware (the only things that will do this are firmware updates or viruses), or totally broken software (but that would still only be temporary), they are either:
1) worst tech support on planet
2) liars (highly likely).
And this isn't the first time for these Chicago folks.