Warning: T-Mobile Lied to me about iPhone pre order! Avoid!

NOT Alone

You're Not alone. After getting up at 2:45AM ET to order the iPhone 6, to no avail even though T-Mobile assured us they would open preorders at 3:00AM ET in line with Apple, and refreshing a zillion times until I finally got through after 6AM... three visits to T-Mobile stores and countless hours on the phone with customer service... I was content that I was at the front of the line. Then today, T-Mobile cancelled my order and blamed it on my bank - spent hours with my bank who is totally baffled.

 

Another reason why people prefer ordering from apple.com

 

I agree. Verizon CS are a bunch of pompous idiots. However, I never have to call CS, so it doesn't matter much.

 

HA! Precisely! At least I was able to recognize "rude as rude." Hindsight is perfect, sadly. I would trade rude for T-Mobile lies ANY day.

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I really hope T-Mobile does right by you... and by me, of course. Did you ever get the feeling that you were at the front of the line but kicked out because they have to cut back on some to deliver on others? OK, maybe I'm paranoid, but I had enough in my account to outright PAY for 5 iPhones. I just don't get it.

 

I've been avoiding T-Mobile for years now, i'm glad you finally got the memo! I really am sorry to hear about your terrible experience with them though. At 3:30 am EST on the 12th i was panicking trying to get a preorder in through Apple AND Verizon and both were being a pain.

 

I was saved by one of the reservations that apple made for me while i was frantically trying to order a phone through the apple store app. Are you gonna hit up an apple store on friday?

 

Sucks you had a bad experience.

I was under the impression that T-Mobile was not offering pre-orders at midnight like Apple and the rest of the gang....

T-Mo customer service has been top notch in my experience. I'm a tough customer and they've somehow managed to put up with me time and time again.

 

That link clearly stated that T-Mobile did not have a midnight launch.

As far as I know, T-Mobile never officially announced a midnight launch so I'm not sure what you're complaining about.

 

I'm sorry you had such a bad experience. I just switched to tmobile and everything was great. I didn't try to get my preorder online, instead I opted for brick and mortar store which opened at 9am eastern. I got my preorder in for a 128 gb iphone 6+. I switched all of my att family lines to tmobile and have been happy with the customer service. My iphone order has been saying backordered since the 12th. I was worried that I was 30-40 days out but I was assured by support that it would ship out and arrive by or on Friday. I got an email last night saying it was shipping in time for Friday.

 

They were never scheduled to do a midnight launch. Yes they still should have told customers but there was nothing on there page hours before indicating there would even be one. Sorry about your luck.

They did give options to pre order in stores which To me is the better option. They goofed by not telling customers they weren't doing the midnight launch but I like the price wise way better than verizon.

 

How about linking to the tweet instead of saying they did? I've Googled and haven't seen anything to suggest T-Mobile officially announced a midnight launch.

Your link just says they talked to a T-Mobile representative. That isn't the same as an announcement, you get that right?

 

This happened to me as well. On Wednesday when they gave me the bad news I did reorder thinking maybe I can pick my 6 and 6 plus on friday and then cancel. However my order status says my order will be delivered on Tuesday the 23rd. Does anyone else that reordered have this delivery date?

 

I'm going to vouch for it also. They really did announce a midnight launch on twitter, and if you called in the reps also validated the midnight launch.

 

Yes. I went to T-Mobile's Twitter and I don't see anything about a a midnight launch.

The only Tweet I see about pre-orders was on September 13th:
https://twitter.com/TMobile/status/510790061030268928

Every time I ask you for evidence you refuse to show it and every link you post doesn't actually have a press release from T-Mobile. Just says "We asked a T-Mobile representative.". That isn't remotely the same thing.

If T-Mobile's representatives told you wrong information then shame on them but again I have not seen any actual announcement from T-Mobile saying "We're doing a midnight launch like the rest of the guys for iPhone pre-orders.".

So yes, I am calling you a liar.

 

It was there, screen shots are in the TMobile thread, I even think early on somewhere. I think I may actually have one somewhere myself...

They said they were doing a 12:01 AM PT launch.

I do have one, attached.