Warranty in the EU

Discussion in 'MacBook Air' started by Rainalkar, Dec 12, 2013.

  1. Rainalkar macrumors member

    Joined:
    Dec 1, 2013
    #1
    So I am about to get my Air, and I have just a short question. It was bought in Croatia (EU) and I will bring it along to Luxembourg (EU). If it happens to malfunction within the next two years am I entitled to free support? For the EU laws state I am, although Apple advertises only that 1 year.
     
  2. theSeb macrumors 604

    theSeb

    Joined:
    Aug 10, 2010
    Location:
    Poole, England
    #2
    It depends on what you mean by "free support". In the literal meaning, no, EU warranty laws do not entitle you to any "free support". Maybe you meant something else by "free support"?
     
  3. Rainalkar thread starter macrumors member

    Joined:
    Dec 1, 2013
  4. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #4
    The chart you linked to says that if you have any problems after one year, you have to deal with the company that SOLD it to you.

    Does the company you're buying it from in Croatia exist in Luxembourg?
     
  5. Rainalkar thread starter macrumors member

    Joined:
    Dec 1, 2013
    #5
    No, it doesn't. It's just a local Apple certified reseller. Even if I make a claim towards them they will just process it to another instance (Apple Croatia). Oh well. This is just a what if. Should something happen within 2 years I'll go to Apple in Luxembourg and see what can be done. Thanks
     
  6. mrjohnnyglass macrumors newbie

    Joined:
    Aug 4, 2012
    #6
    Just buy AppleCare so you don't have to worry about it.
     
  7. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #7
    IMO, if part of the reason that Macs are so much more expensive in EU/UK is because Apple has to comply with these consumer laws, it sucks to have to pay even more money for AppleCare because these consumer laws are a pain to work with. :/
     
  8. Rainalkar thread starter macrumors member

    Joined:
    Dec 1, 2013
    #8
    No, it is the customs. It has nothing to do with this. EU and America don't have a general free trade agreement.
     
  9. mrjohnnyglass macrumors newbie

    Joined:
    Aug 4, 2012
    #9
    Just buy AppleCare so you don't have to worry about it.
     
  10. gnasher729 macrumors P6

    gnasher729

    Joined:
    Nov 25, 2005
    #10
    You have one year manufacturer's warranty. For one year, Apple as the manufacturer will fix problems, whereever you are in the world.

    In the EU, you usually have additional rights against the seller; the details are different from country to country. The "seller" is the shop in Croatia that sold the computer. A different shop in Luxembourg, or an Apple Store in Luxembourg, or the Apple company, have no obligations to help you after the one year manufacturer's warranty runs out, only the seller in Croatia. What rights exactly you have in Croatia, you have to check there.

    You should check if AppleCare is good value for you, because it means that for three years you will get the same warranty service from Apple that you would normally get for one year only, anywhere in the world. The consumer rights of Croatia might not have any value to you if you are not there to take advantage of them.

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    The biggest difference is usually 20% VAT (the USA have sales tax, but they are not shown in the advertised price, so if you see a price tag $999, then you will have to pay more). Hiring employees may be more expensive than in the USA; that will add to the price. And better consumer protection isn't free. Import tax won't add much at all; that only applies if you import yourself because then you pay import tax instead of VAT.
     

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