Warranty should start on date you receive your MBP not the day you ordered it!

[mgartner0622]

I'm not familiar with US law but I'm pretty sure that in the EU the warranty should be issued when they receive payment from you and the contract is established.

Which is basically how it works now...
They get payment, the item(s) ship, and warranty starts.

If you got your MacBook Pro, and the warranty did not start till you registered, and it was Dead on Arrival, what would happen?
Sure Apple would probably let you return it, but technically the warranty would never have started, ect. Then, you sent it back, and it hypothetically worked fine once Apple got it? Would this be sold as refurbished, or new, since it was technically never registered nor had a warranty?
It might interfere with the information Apple gets from returns, which then are flipped out as refurbished.

 

[iStudentUK]

If you got your MacBook Pro, and the warranty did not start till you registered, and it was Dead on Arrival, what would happen?

Interesting point.

You could look at it from Apple's perspective- warranty starts when I have it delivered. Ok, what if my neighbour signs for it, and I get it the next day? Do I phone Apple and demand an extra day? What if it is delivered to me at 8pm and the courier updates their logs the next day? I get an extra day for free?

Fairness works both ways, having the warranty start on delivery may not be fair to Apple.

I'm not familiar with US law but I'm pretty sure that in the EU the warranty should be issued when they receive payment from you and the contract is established.

Without getting bogged down in details, this is quite basic law. Usually the contract is formed on shipping. You could argue it is when payment is made, but at that point there may be no device that you can point at and say "this one is mine". You can when it ships, another reason why I think starting the warranty then is fair and reasonable.

Thanks for your opinion, don't ever get any job that involves customer service/satisfaction as you'd FAIL...

See, I'm not sure if it would be fair for the company if they had a case like mine... Should my warranty start when I opened it?
That's a good six months I lost, i'm indifferent, but what does everyone else think?

I think you're right, that wouldn't be fair on the company. You could open it 10 years later when they don't have the parts to do a repair, forcing them to offer a replacement/refund! (Would be worth trying to get a replacement if it were the case though! )

 

[mrwonkers]

Interesting point.

You could look at it from Apple's perspective- warranty starts when I have it delivered. Ok, what if my neighbour signs for it, and I get it the next day? Do I phone Apple and demand an extra day? What if it is delivered to me at 8pm and the courier updates their logs the next day? I get an extra day for free?

Fairness works both ways, having the warranty start on delivery may not be fair to Apple.



Without getting bogged down in details, this is quite basic law. Usually the contract is formed on shipping. You could argue it is when payment is made, but at that point there may be no device that you can point at and say "this one is mine". You can when it ships, another reason why I think starting the warranty then is fair and reasonable.







I think you're right, that wouldn't be fair on the company. You could open it 10 years later when they don't have the parts to do a repair, forcing them to offer a replacement/refund! (Would be worth trying to get a replacement if it were the case though! )

- great response

As stated on my OP Apple did change the warranty date of my order to reflect the date machine was delivered. The consultant who helped apologised for the "error" and said they had many such complaints about this happening, hence its seems other Apple customers are annoyed by this issue just like me. SO I guess U and I will just have to agree to disagree, I appreciate that you love to argue and to come off as someone who "possesses" superior intellect and whit....good luck in life with that attitude I'm sure you'll go far

 

[iStudentUK]

rolleyes: - great response

You didn't say anything worth commenting on.

As stated on my OP Apple did change the warranty date of my order to reflect the date machine was delivered.

Good for you, and I really mean that. You didn't like what had happened, you phoned up, they made you happy. Good on you for bothering and good customer service on their part. I'm saying Apple's original position was reasonable, not that they should refuse to do anything. They should keep you happy, then you buy more stuff.

The consultant who helped apologised for the "error" and said they had many such complaints about this happening, hence its seems other Apple customers are annoyed by this issue just like me.

I wouldn't read much into the "error" comment, may just be appeasement. Good on those other people for phoning up. On the other hand, some people on this very thread disagree with your view.

I appreciate that you love to argue and to come off as someone who "possesses" superior intellect and whit....good luck in life with that attitude I'm sure you'll go far

I disagree with you, deal with it maturely.

 

[Grolsch30]

Hi,

Can i just ask,

I ordered applecare online with my mac.

When my mac came i received a seperate package which just had the applecare manual in it.
An email with my applecare certificate was sent to me with my uk address on it.

Do I still have to register my mac online?

I have 2 households one in the uk and one in Germany where i will be going to, now if anything happens with my mac in Germany will I have any issues with my applecare if they need to collect it from my German address as its registered to my UK address???

Cheers

 

[vincenz]

If you think you're that unlucky, you should probably buy AppleCare too.

 

[iStudentUK]

Do I still have to register my mac online?

You don't have to, but it can be a good idea to keep everything up to date. Then if you phone up they can check more easily.

See- http://www.apple.com/uk/support/applecare/register/

I have 2 households one in the uk and one in Germany where i will be going to, now if anything happens with my mac in Germany will I have any issues with my applecare if they need to collect it from my German address as its registered to my UK address???

The T&Cs I found online don't mention that it has to be sent to your registered address, so I'm not sure. Maybe if you phoned them they would be able to put both addresses on file for you?

 

[jdaniel]

You are supposed to register your warranty, when you do, as far as I remember the date is adjusted. And you notice it says estimated expiry date...
when there is a dispute your sales invoice is what they fall back on. If you have received it in the mail/courier, track it and keep the delivery notice.

What they have online is by no means the final word on your warranty. And the main point is you are supposed to register...your product. If you buy an item from a re-seller you go back home and you can check the dates, would have begun slightly before you bought it. You have to register..... *sigh* people getting worked up for nothing...

 

[xxBURT0Nxx]

See, I'm not sure if it would be fair for the company if they had a case like mine.
My MacBook Pro 2010 i5 was purchased in June, 2010.
However, I did not need to use it, as I was trying to squeeze all the life I could out of my older Macbook, and the Pro sat unopened, unused, and sealed in the box until Mid-January 2011.

Should my warranty start when I opened it?
That's a good six months I lost, i'm indifferent, but what does everyone else think?

no way man if you weren't going to open it you shouldn't have bought it for 6 months if you wanted that warranty. What is apple supposed to do put some type of sensor in their products that tell them the exact time you open a device so they know when to warranty it from?

As has been said in this thread, there may be some times where you lose a few days of warranty, BIG DEAL, apple is typically pretty good about covering you even if you are a week or two out of warranty. You also have the option of buying apple care if you are looking for a longer warranty period.

 

[lilcosco08]

Thanks for your opinion, don't ever get any job that involves customer service/satisfaction as you'd FAIL...

And here we have our stereotypical mac user.

 

[mrwonkers]

I wouldn't read much into the "error" comment, may just be appeasement. Good on those other people for phoning up. On the other hand, some people on this very thread disagree with your view.

And some people on these forums feel just like I do.

https://forums.macrumors.com/threads/1118445/