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Watch constantly locking

A

appledrone

macrumors regular
Original poster
Jun 6, 2008
171
4
Devon, UK
Hi All, yesterday, after 5 days of ownership, My GF's 38mm sport has started constantly locking. It's on nice and tight and has all the latest updates. Wrist detection in turned on. She puts in her passcode (on the watch, not iphone) and as soon as she turns her wrist away and back it's locked again, tried resets etc. Anyone had this issue and knows what the problem is?

Thanks
 
Thanks for you replies People! She has no tattoos, I turned wrist detection on and off a few times, also tried unpairing etc. Julien - do you mean run the batteries flat and recharge? I've booked a genius bar slot for next monday (first available at our store) which will still be within 14 days of purchase so hoping they will just swap out? I am the UK but did buy in the USA however...
 
Yeah it sounds like a watch sensor problem. Have her swipe up and then left or right as required to get heart rate. If heart rate is not updating you know it's a hardware problem and you can turn that genius bar appointment into a repair (possibly involving shipping) or exchange (if they have any in stock for this purpose).
 
I know some people like to wear watch very very lose, and when it slide up and down the wrist, sometime even rotating around, sensor will lost track of wrist connection long enough to lock it. With lock function activated, sensor must touch wrist almost all the time, not just close to skin but not touching.
If she is not wearing it tight, try tighten up for a day or so, specially with sports band, it is fairly comfortable tighter fit with SB.
You should be seeing wrist depressed on both sides of wrist just slightly by watch band.
 
appledrone said:
Hi All, yesterday, after 5 days of ownership, My GF's 38mm sport has started constantly locking. It's on nice and tight and has all the latest updates. Wrist detection in turned on. She puts in her passcode (on the watch, not iphone) and as soon as she turns her wrist away and back it's locked again, tried resets etc. Anyone had this issue and knows what the problem is?

Thanks
Click to expand...

So something that I just discovered is that if I wear loose, long sleeve shirts, the cuff will just barely work its way under the watch and disrupt wrist detection.

The watch had been consistently locking all morning, so I pulled up my sleeve for a while... it never locked. As soon as I pulled it down, it started locking again.

it doesn't do this with all of my long sleeve shirts, just some of them...
 
appledrone said:
Thanks for you replies People! She has no tattoos, I turned wrist detection on and off a few times, also tried unpairing etc. Julien - do you mean run the batteries flat and recharge? I've booked a genius bar slot for next monday (first available at our store) which will still be within 14 days of purchase so hoping they will just swap out? I am the UK but did buy in the USA however...
Click to expand...
Same thing happened to me. After dealing with it for a few days, I brought it to the Apple Store. They mailed it off, and sent me a replacement. No issues after that.
 
bunger said:
So something that I just discovered is that if I wear loose, long sleeve shirts, the cuff will just barely work its way under the watch and disrupt wrist detection.

The watch had been consistently locking all morning, so I pulled up my sleeve for a while... it never locked. As soon as I pulled it down, it started locking again.

it doesn't do this with all of my long sleeve shirts, just some of them...
Click to expand...
That's strange, I wear long sleeve dress shirts all day and I've never had that issue. Very weird.
 
Jessem1133 said:
That's strange, I wear long sleeve dress shirts all day and I've never had that issue. Very weird.
Click to expand...

Me too - long sleeve dress shirts don't interfere with mine either. But today I wore a sort of loose knit long sleeve shirt casual shirt and the watch constantly locked. If I pulled the sleeve up or mades sure that it was always covering my watch ( something I don't have to do with my dress shirts ), it wouldn't lock...
 
jasie02 said:
I know some people like to wear watch very very lose, and when it slide up and down the wrist, sometime even rotating around, sensor will lost track of wrist connection long enough to lock it. With lock function activated, sensor must touch wrist almost all the time, not just close to skin but not touching.
If she is not wearing it tight, try tighten up for a day or so, specially with sports band, it is fairly comfortable tighter fit with SB.
Click to expand...

I have not found this to be the case. The watch does not need to be tight for wrist detect to work here.
 
CobraPA said:
I have not found this to be the case. The watch does not need to be tight for wrist detect to work here.
Click to expand...

So if your watch has signifcant gap between sensor and your wrist, and it slide up and down the wrist, maybe turn around your wrist all the time, it will NEVER EVER locked by itself while sliding up and down the wrist and turning around the wrist?

I see a lot of women like to wear traditional watch very very loose with significant gap between back of watch and wrist, like bracelet, and they like the look of it slide up and down the wrist. It does not work very well with AW. Either sensor won't be accurate or it will accidentally lock itself.

I tested it myself on my own AW, when it is very very loose, it lock accidentially.
 
testcard said:
As in - does she have a pulse? :eek:
Click to expand...
Damn! That's where I'm going wrong! Haha, nah, she's got it on tight, it literally locks as soon as the screen goes off, sometimes even while actually using it! I'm going to push for an instant replacement, it's only 5 days old
 
Jessem1133 said:
Agreed. I've worn it very loose on occasions and seen zero impact on it staying connected.
Click to expand...

Make band loose to the point it will slide up and down on the wrist, and turn around by itself on your wrist, wear it for couple days, & let me know will it accidental lock or not.
 
jasie02 said:
Make band loose to the point it will slide up and down on the wrist, and turn around by itself on your wrist, wear it for couple days, & let me know will it accidental lock or not.
Click to expand...
Who on earth would wear a watch that loose for two days?
You may as well ask me to leave it on my dresser for a week and see if it's still connected.
 
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