Watch Screen Coating

Discussion in 'Apple Watch' started by DavoteK, Jul 6, 2015.

  1. DavoteK macrumors 6502

    Joined:
    Jan 5, 2012
    #1
    Noticed an issue with my Apple Watch SS 42mm a few days ago. The screen had a noticeable smudging on the top left and bottom right. Figured it was just smudged, cleaned it and thought nothing of it. Then noticed the same pattern. Cleaned it, then used my index finger to smudge the screen in a vertical movement.

    Attached is the before and after and you can see some diagonal streaks across the screen. Watch is about 2 weeks old.

    Anyone seen anything like this or have any idea about what could have caused it?

    Cheers.
     

    Attached Files:

  2. Newtons Apple macrumors Pentium

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    WOW> It would be hard to miss what I see in Watch2.jpg. That really stands out. What have you been using to clean your screen with?
     
  3. DavoteK thread starter macrumors 6502

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    Jan 5, 2012
    #3
    Remember those black clothes that came with the iPhone 3G? Got a load of those types of cloth. Great on iPhone screens. Assumed the same with the watch.
     
  4. Newtons Apple macrumors Pentium

    Newtons Apple

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    #4
    It almost looks like something almost dissolved the coating that is "supposed" to prevent smudges. What ever it is I would let Apple take a look at it.
     
  5. DavoteK thread starter macrumors 6502

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    #5
    That was the plan, all genius appointments booked up for the foreseeable lol
     
  6. Newtons Apple macrumors Pentium

    Newtons Apple

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    #6
    Not sure how far of a drive it is to your local Apple store but I would just go down there.
     
  7. slvrscoobie macrumors 6502a

    slvrscoobie

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    NJ
    #7
    id hit it with a clean microfiber cloth (not the one youve been using) and some isopropyl alcohol (91%) - looks like what happens when i clean my camera lens with a dirty cloth
     
  8. lclev macrumors regular

    lclev

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    Location:
    Ohio
    #8
    I use Zeiss eye glasses individual pre-moistened wipes on mine. Works great and since eye glasses come with all kinds of coatings, I figured that would work best. Mine looks flawless when I clean it. Any eye glasses cleaner would work with preferably a soft eye glass cleaning cloth.

    IMO - I wouldn't recommend isopropyl alcohol - that could potentially dissolve any coatings.
     
  9. Rbwest macrumors member

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    Apr 23, 2015
    #9
    I had a similar issue. Contacted apple care and they sent a replacement in 24 hours.
     
  10. Shinigami301 macrumors regular

    Shinigami301

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    cogito, ergo zoom.
    #10
    Except note that the Zeiss packets do contain isopropyl alcohol. I have a pretty big supply of them. They do work great on lenses.
     
  11. lclev macrumors regular

    lclev

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    Ohio
    #11
    I stand corrected. They do. Thanks!
     
  12. DavoteK thread starter macrumors 6502

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    Jan 5, 2012
    #12
    Issue resolved. Kinda.

    Guy approached me in the Apple Store, asked what was up, said I had an issue with the watch screen, he then proceeded to look through his iPad to tell me there are no appointments, but he can book me in for the 27th. So I explained the fact that I've gotta make a 100mile round trip and work quite late most evenings, which went in one ear and out the other.

    Anyway, another guy stepped in as I was slowly losing my rag, explained the issue, and he said its supposed to be like that. So a quick a debate on Oleophobic coating and how all Apple Watches with Sapphire displays will end up like the pics in the OP. Only reason I got the Apple Watch instead of the Sport was because of the screen quality, so got a refund. Now considering whether to buy another, a Sport or spend it on something else entirely.

    Sad times, already miss it.
     
  13. Ke1ington macrumors 6502a

    Ke1ington

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    Dec 29, 2009
    #13
    Can somebody fill me in on why everybody goes out of their way to get alcohol wipes and eyeglass spray and microfibre fur cloths to clean their screens?

    I literally wipe my phone and watch with the inside of my t-shirt for a second or two and its 100% clean. I mean that's what the oleophobic coating is for, right? And hasn't it been shown that using anything with alcohol will shorten the life of the coating?
     
  14. shortcrust macrumors 6502

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    Aug 7, 2008
    #14
    Yep same here.
     
  15. meikdunj macrumors member

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    May 21, 2015
    #15
    My SS screen is marked. Went to Apple Store but apparently can happen due to the coating. Can live it but a little annoying that it can mark easily.
     
  16. CellXor10 macrumors regular

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    Connecticut, USA
    #16
    Yeah, I mean I honestly see nothing wrong with what's pictured.... it looks like a dirty screen from finger grease... that can be wiped off/cleaned with your shirt. Maybe I'm not "seeing" everything correctly, but I really don't know what would be expected of Apple when bringing this in to the store as a "problem." Sorry you're missing your Watch, but it seems like a HUGE nonissue IMO and why you would return it for showing off your finger grease is beyond me
     
  17. mrgossett macrumors 6502

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    Mar 18, 2008
    #17
    I use these on my watch and iPhone 6 screens. They work great and are alcohol-free. A quick wipe off with a microfiber cloth makes the screen look great. Got them at Walmart.
    410sUyH6CtL._SY300_.jpg
     
  18. DavoteK thread starter macrumors 6502

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    Jan 5, 2012
    #18
    Clean your iPhone screen, using whatever method you deem appropriate. Now use your finger and make vertical lines of finger print smudge. You'll see that the screen is consistently smudged. No diagonal lines through it and every area of the screen will be equally smudged.

    That is what I did to the watch as shown in the image in the first post. Its not varied day to day use to get the result it shows. It shows that there is an issue with the screen/coating that will have different consistencies. Every time I flick it up to look at it, I can see the defective screen.

    Well, I deem it defective, as I'd expect from a device that costs that much to have a better quality screen, IMO.
     
  19. testcard macrumors 68020

    testcard

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    Middle England
    #19
    OP, what method are you using to clean your screen?
     
  20. shortcrust macrumors 6502

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    Aug 7, 2008
    #20
    I'm amazed that people's SS screens are marked. I've given mine such a beating. I've really messed up the case on the top side - big deep scratches, and have smashed the screen into several
    Mine doesn't do that. I'd want it replaced if it did.
     
  21. DavoteK thread starter macrumors 6502

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    Jan 5, 2012
    #21
    Nothing out of the ordinary. No liquid based cleaners thats for sure.

    T-shirt was used to get the "before" image in the picture.
     
  22. NovemberWhiskey macrumors 68030

    NovemberWhiskey

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    May 18, 2009
    #22
    Looks like fabric softner or laundry detergent smudges. Do you wear long sleeves?
     
  23. DavoteK thread starter macrumors 6502

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    Jan 5, 2012
    #23
    Sometimes. The screen is that poor then?
     
  24. perezr10 macrumors 6502a

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    Monroe, Louisiana
    #24
    So...in pic 1 it's clean and in pic 2 you smudged it. I'm not understanding your issue.
     
  25. Ke1ington macrumors 6502a

    Ke1ington

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    Dec 29, 2009
    #25
    Why be difficult for the sake of being difficult? There's obviously an inconsistency in the coating running diagonally.

    Pretty sure Apple will take one look at it and replace it.
     

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