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DJTJ

macrumors regular
Original poster
May 3, 2005
169
19
So i went to reboot my watch today, and now its stuck on the logo. Can't get it to go past it.

Any tips or tricks or am I f'd?
 

iggypod

macrumors 6502a
Jun 23, 2010
723
73
By chance, did it have a low battery? What happens if you put it on the charger for 10 minutes? Have you tried a hard reset?

Otherwise, you 'll have to call / visit Apple. Bummer!
 

DJTJ

macrumors regular
Original poster
May 3, 2005
169
19
By chance, did it have a low battery? What happens if you put it on the charger for 10 minutes? Have you tried a hard reset?

Otherwise, you 'll have to call / visit Apple. Bummer!

Battery was full at 7am this morning, so I figure its got about 80-90 percent still. I'm on with apple chat right now - its been about 1/2 an hour and so far I've got

"Sorry about the wait. I was just doing some research. After you completed these steps did you connect the iWatch to the power to see if it would change anything?"

LOL

I'm guessing it might have to be returned.. :(
 

DJTJ

macrumors regular
Original poster
May 3, 2005
169
19
Just curious - why the reboot?

I had 2 apps that were stuck (twitter and something else, i can't remember) you know the same as on an iphone, when they only 1/2 load? Also my instagram wasn't working - never did since day 1. So i thought I would uninstall IG, reboot the watch, and reinstall. Well, now I have a brick!!

The support lady only called it an iWatch, which I thought was strange. Anyways, she told me to go home to my charger, then ask for a supervisor. I'm pretty sure he is just going to tell me to bring it in.

Any ideas if the store has swap out stock? Or am I in for a wait??
 

fischersd

macrumors 603
Oct 23, 2014
5,366
1,936
Port Moody, BC, Canada
I had 2 apps that were stuck (twitter and something else, i can't remember) you know the same as on an iphone, when they only 1/2 load? Also my instagram wasn't working - never did since day 1. So i thought I would uninstall IG, reboot the watch, and reinstall. Well, now I have a brick!!

The support lady only called it an iWatch, which I thought was strange. Anyways, she told me to go home to my charger, then ask for a supervisor. I'm pretty sure he is just going to tell me to bring it in.

Any ideas if the store has swap out stock? Or am I in for a wait??

Well, if you can't get it to reset, it'll at least power down when the battery dies (now, with it being at that point in the boot cycle, who knows what's turned on in terms of radios, so it could take a very long time for the battery to run down)

There's been no indication that the stores have any stock yet.
 

greytmom

macrumors 68040
Jun 23, 2010
3,566
1,002
Intrigued about the instruction to go home to your charger... what was that about?
 

DJTJ

macrumors regular
Original poster
May 3, 2005
169
19
So just a little update. I went home, called apple. Was told to put the watch on the charger and reset it while on the charger. Same deal.

Long story short, I have to get it repaired/replaced (they have no clue which one it is)

Lady on the phone said my model was not eligible for the "express" replacement program, where they would send one out first, and I would send mine back.

She said that the fastest way for me to get one would be to go to the store for a swap. She called the store for me, and said no appt's for almost a week, so I told her I would just show up and take my chances.

Made a genius bar appt for sat at 5:30pm at the next closest apple store to me. Guy had absolutely no idea what he was doing. He reset it, and said, ok its got to go to the depot for repair. I said I was told they had some replacement stock. He had no idea what I was talking about - sent my watch away. When asked how long, said it could be 3 weeks.

I'm not a real happy camper to be honest with you. I could have stayed home, saved myself a couple hour drive, and just mailed my watch away.

Now whenever my watch is ready I have to go back to the store to get it!!

arrrrrrgggg...

Anyone think its worth a phone call to apple to vent? Or a complete waste of time?
 

mattopotamus

macrumors G5
Jun 12, 2012
14,666
5,879
So just a little update. I went home, called apple. Was told to put the watch on the charger and reset it while on the charger. Same deal.

Long story short, I have to get it repaired/replaced (they have no clue which one it is)

Lady on the phone said my model was not eligible for the "express" replacement program, where they would send one out first, and I would send mine back.

She said that the fastest way for me to get one would be to go to the store for a swap. She called the store for me, and said no appt's for almost a week, so I told her I would just show up and take my chances.

Made a genius bar appt for sat at 5:30pm at the next closest apple store to me. Guy had absolutely no idea what he was doing. He reset it, and said, ok its got to go to the depot for repair. I said I was told they had some replacement stock. He had no idea what I was talking about - sent my watch away. When asked how long, said it could be 3 weeks.

I'm not a real happy camper to be honest with you. I could have stayed home, saved myself a couple hour drive, and just mailed my watch away.

Now whenever my watch is ready I have to go back to the store to get it!!

arrrrrrgggg...

Anyone think its worth a phone call to apple to vent? Or a complete waste of time?

Not gonna lie, I would not take that for an answer. I would have asked to talk to a manager or called apple directly again. If you want my watch for 3 weeks, I want my money back!

Did you see if there were other options in terms of watch choices? They said your watch was not eligible for express replacement, so could they offer you something different?
 

fischersd

macrumors 603
Oct 23, 2014
5,366
1,936
Port Moody, BC, Canada
They should have told you that you could add AppleCare+ to your watch, then you WOULD be entitled to express replacement. :(

A shame you have to wait now. Might be something to consider when you get it back (you have 60 days from purchase to add it).
 

DJTJ

macrumors regular
Original poster
May 3, 2005
169
19
They should have told you that you could add AppleCare+ to your watch, then you WOULD be entitled to express replacement. :(

A shame you have to wait now. Might be something to consider when you get it back (you have 60 days from purchase to add it).

If that is true about the applecare I'm gonna be pissed. I think I'll call after work and see what kind of hell I can raise.
 

J.gerbes

macrumors 6502
Jun 11, 2012
268
11
So i went to reboot my watch today, and now its stuck on the logo. Can't get it to go past it.

Any tips or tricks or am I f'd?

Try holding both buttons (crown and friends button) until the watch restarts. If that doesn't work, call apple
 

DribbleCastle

macrumors 6502
Apr 17, 2009
410
286
Seattle, WA
Had the same issue here. It's difficult to say if it was Apple Watch OS 3.0 Beta 1 or not. I had been running the software for 2+ weeks without issue. For me, it seems to be battery related as I can get the Watch to boot past the Apple logo sometimes and I even eventually got it to unpair and wipe. However, if I remove it from the power charging puck it quickly goes to a black screen.

Luckily, I had AppleCare+ and ordered a priority repair via Apple Chat support. The new Watch will be arriving tomorrow so only 1.5 days without a watch. Impressive service. I'm surprised how much I missed wearing it today, especially during my commute. I do plan on installing WatchOS 3.0 Beta 2 when it arrives. It's a high-risk beta to run, but the OS really fixes the Watch in so many ways. With my experience, I don't recommend anyone run the beta unless they have AppleCare+.
 

Rok73

macrumors 65816
Apr 21, 2015
1,161
518
Planet Earth
So just a little update. I went home, called apple. Was told to put the watch on the charger and reset it while on the charger. Same deal.

Long story short, I have to get it repaired/replaced (they have no clue which one it is)

Lady on the phone said my model was not eligible for the "express" replacement program, where they would send one out first, and I would send mine back.

She said that the fastest way for me to get one would be to go to the store for a swap. She called the store for me, and said no appt's for almost a week, so I told her I would just show up and take my chances.

Made a genius bar appt for sat at 5:30pm at the next closest apple store to me. Guy had absolutely no idea what he was doing. He reset it, and said, ok its got to go to the depot for repair. I said I was told they had some replacement stock. He had no idea what I was talking about - sent my watch away. When asked how long, said it could be 3 weeks.

I'm not a real happy camper to be honest with you. I could have stayed home, saved myself a couple hour drive, and just mailed my watch away.

Now whenever my watch is ready I have to go back to the store to get it!!

arrrrrrgggg...

Anyone think its worth a phone call to apple to vent? Or a complete waste of time?
3 weeks? That's embarrassing. I live in Europe and when the Apple Store sends it in you have to wait 5 workdays max, either if it's repaired or you get an exchange.
 
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