Well, OWC screwed me again.

[MattG]

For anyone keeping score: OWC has finally updated the "Compatibility" page to show the same as what's on the "Specs" page. Still, no offer to do anything for me. At this point a refund on the unit itself would be welcomed. I've already purchased another device from another company, who makes products that are way less finicky and support these hard drives.

I'm guessing I won't hear from them. They already have their money.

 

[powerbook911]

For anyone keeping score: OWC has finally updated the "Compatibility" page to show the same as what's on the "Specs" page. Still, no offer to do anything for me. At this point a refund on the unit itself would be welcomed. I've already purchased another device from another company, who makes products that are way less finicky and support these hard drives.

I'm guessing I won't hear from them. They already have their money.

I don't see why they wouldn't accept a return if you're within 30 days? Good luck.

 

[John T]

I don't see why they wouldn't accept a return if you're within 30 days? Good luck.

"Within 30 days" Have you read this thread? It's 3 Months! This thread and the OP's naivety is fast becoming a joke.

 

[powerbook911]

"Within 30 days" Have you read this thread? It's 3 Months! This thread and the OP's naivety is fast becoming a joke.

Thank you. I didn't realize this problem would have taken months to notice. My apologies.

A tough one to call.

 

[jenzjen]

Still, no offer to do anything for me.

I'm guessing I won't hear from them. They already have their money.

I'd agree with this, as you're still missing the point. You originally wanted OWC to refund you for the device you bought from them and also to refund/replace the drives you bought from Newegg. How many times did you call and argue with them? You probably pissed someone off, they noted your account so now you're SOL on future calls.

 

[Hyper-X]

I find this story fishy. I've ran into a situation just like this with OWC and they took care of me with no drama.

 

[AllieNeko]

Quite frankly if your attitude on here is the same as your attitude with them, I hope they don't do anything for you. It'd set a bad example of what the customer can get off with. Their liability extends to what they sold you. The most they should have to do is offer you a refund on the enclosure. Your asking them to give you drives is totally and completely unreasonable.

 

[MattG]

Quite frankly if your attitude on here is the same as your attitude with them, I hope they don't do anything for you. It'd set a bad example of what the customer can get off with. Their liability extends to what they sold you. The most they should have to do is offer you a refund on the enclosure. Your asking them to give you drives is totally and completely unreasonable.

Sorry if you think I have an "attitude," but it's because when I originally tried to calmly deal with one of their techs on the phone, she was rude and not helpful, which drove me to vent on this forum.

They did eventually offer to give me a full refund for the drive, and I'm in the process of working that out with them. So, thank you OWC for coming through.

"Within 30 days" Have you read this thread? It's 3 Months! This thread and the OP's naivety is fast becoming a joke.

I suppose you would have simply said "meh it's only $620." Hope this never happens to you, Professor Moneybags.

 

[DarwinOSX]

I've had multiple poor experiences with OWC as well and so have several people I know. Both were with unwillingness to provide replacement for obviously defective memory and hard drive enclosure. The people I talked to were obnoxious and acted like I didn't know what I was talking about. This is for a replacement not a refund.

----------

So if you "piss someone off" at OWC it makes sense to you they abrogate their responsibilities? This is their job you know.

I'd agree with this, as you're still missing the point. You originally wanted OWC to refund you for the device you bought from them and also to refund/replace the drives you bought from Newegg. How many times did you call and argue with them? You probably pissed someone off, they noted your account so now you're SOL on future calls.

----------

Exactly. Pathetic.

I like how the OWC fanboys are going through and down voting the OP's posts.
It seems that at the very least OWC should refund him for the enclosure.

 

[jenzjen]

So if you "piss someone off" at OWC it makes sense to you they abrogate their responsibilities? This is their job you know.

Read the entire thread. He was 2 MONTHS beyond the return window plus he wanted them to take back/compensate him for the drives he bought from Newegg. Regardless of how it transpired, the hourly frontline employee has a lot of power to decide whether to properly escalate his call into a manager for approval.

If you start making unreasonable demands (compensation for Newegg drives) where you clearly have no leverage (he was outside the return window) and where you need them to make an return exception (2 months later), then yes, it matters if you piss off the frontline employee or not. Their "responsibilities" (as OWC saw it) ended 2 months ago.

 

[darster]

The maker of my SUV said the iPhone would work via bluetooth with no problems. It doesn't. I want them to give me my money back for the iPhone I bought from Apple, and oh yea, give me back the money for my SUV.

 

[thekev]

The maker of my SUV said the iPhone would work via bluetooth with no problems. It doesn't. I want them to give me my money back for the iPhone I bought from Apple, and oh yea, give me back the money for my SUV.

Let's at least keep things somewhat relevant. An SUV is not designed around an interface with your iphone. The OP purchased an enclosure specifically designed to house hard drives outside of a computer for storage or performance purposes.

 

[xlii]

J just purchased an enclosure from them that didn't work out of the box. I just rma'd it for a replacement yesterday. I'll see how they do. I've ordered 5 drive enclosures in the last 2 years from owc and this is the first time I've gotten a bad one.

I got the replacement enclosure back and it works fine. The return process was quick and painless. OWC did a good job on this return.