We've received your order...

Discussion in 'iPhone' started by MattXDA, Sep 12, 2015.

  1. MattXDA macrumors 6502

    MattXDA

    Joined:
    Aug 18, 2014
    Location:
    UK
    #1
    Is it a bad sign that I haven't received a confirmation email and neither of my orders are processing yet?
    Anyone else in the same situation?
    Also... I ordered a Rose Gold for the 2nd and it changed it to Space Grey after the checkout!
     

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  2. Lspice macrumors regular

    Lspice

    Joined:
    Sep 16, 2014
    #2
    Same here and it's freaking me out. Not the color change thing though. Just no email.
     
  3. Steve121178 macrumors 68040

    Steve121178

    Joined:
    Apr 13, 2010
    Location:
    Bedfordshire, UK
    #3
    Could take a few days to move to processing, relax!

    Emails will come, but they are processing tens of thousands of orders right now. Be patient.
     
  4. briankeith513 macrumors 6502a

    briankeith513

    Joined:
    Feb 6, 2011
    Location:
    Atlanta, GA
    #4
    Same here, I ordered an iPhone 6S Plus and an iPhone 6S, and I didn't get an email for either. I ordered via the apple store app
     
  5. Cryates macrumors 6502a

    Joined:
    Nov 19, 2013
    Location:
    Chattanooga, TN
    #5
    If you didn't get an email check your order history through the Apple Store app. If it's there, you'll be fine.
     
  6. briankeith513 macrumors 6502a

    briankeith513

    Joined:
    Feb 6, 2011
    Location:
    Atlanta, GA
    #6
    That's understandable, but what's not understandable, is that people who ordered 15 min later than me, got their email right away, whereas I've gotten nothing at all.
     
  7. Steve121178 macrumors 68040

    Steve121178

    Joined:
    Apr 13, 2010
    Location:
    Bedfordshire, UK
    #7
    Their servers are getting smashed. As long as you can see your order with order number in your order history page you're good.
     
  8. techiebug macrumors 6502a

    Joined:
    Oct 20, 2013
  9. thematt macrumors member

    thematt

    Joined:
    Oct 19, 2010
    #9
    I haven't received my email yet either. but she is clearly in my recent orders so I'm not too worried yet.
     
  10. TechnicallyTee macrumors demi-god

    TechnicallyTee

    Joined:
    May 14, 2013
    Location:
    Atlanta
    #10
    No email confirmation.....I would start worrying.
     
  11. thematt macrumors member

    thematt

    Joined:
    Oct 19, 2010
  12. MikeM87 macrumors 6502

    MikeM87

    Joined:
    Jun 24, 2010
    Location:
    UK
    #13
    Same here no email but it did say when I ordered arrives 25th... order status says "Order status may be delayed" in the app under orders.

    Anyone else have the same?
     
  13. ZipZap, Sep 12, 2015
    Last edited: Sep 12, 2015

    ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #14
    Emails are usually immediate. Make sure your credit cards don't have fraud detection triggered.
     
  14. pollaxe macrumors 6502

    pollaxe

    Joined:
    Aug 13, 2010
    Location:
    West of England
    #15
    I'm in the UK and ordered (via the iPhone Apple Store app and paid using Apple Pay) at about 8:15 this morning. I got a confirmation email about fifteen minutes later.
     
  15. Truefan31 macrumors 68040

    Truefan31

    Joined:
    Aug 25, 2012
    #16
    I did use some apple gc in addition to my cc. Maybe that's the delay?
     
  16. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #17
    I ordered ATT and confirmation was 60 seconds.
     
  17. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #18
    Maybe. Did you go to Apple and check order status? If so, then no worries if its there. Wait for an email.
     
  18. MikeM87 macrumors 6502

    MikeM87

    Joined:
    Jun 24, 2010
    Location:
    UK
    #19
    My order status saying order status may be delayed what does that mean?
     
  19. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #20
    If you ordered direct, call Apple now and speak with them. If you ordered late, you delivery is less guaranteed.
     
  20. Truefan31 macrumors 68040

    Truefan31

    Joined:
    Aug 25, 2012
    #21
    Yeah I used Apple Store app. My orders there.
     
  21. stu.h macrumors 65816

    stu.h

    Joined:
    May 8, 2010
    Location:
    West Midlands, England.
    #22
    I got my email at 8:05, going to cancel though as I have made a reservation at a local store.
     
  22. xRYD3Rx macrumors 6502

    Joined:
    Jul 3, 2010
    #23
    Anyone getting this message....
     

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  23. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #24
    You can still call Apple on it to to confirm the order is in good standing and there are not credit card issues. Mine was trapped this morning my Capital 1 fraud. I call Cap1, then Att and it all looks good. I also made a store reservation as a backup.
     
  24. lulla01 macrumors 68020

    lulla01

    Joined:
    Jul 13, 2007
    Location:
    U.S
    #25
    I have this too and I ordered two phones
     

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