What are my consumer rights (UK)?

Discussion in 'Apple, Inc and Tech Industry' started by Mildredop, Jan 1, 2015.

  1. Mildredop macrumors 68020

    Oct 14, 2013
    As I flew out of Heathrow yesterday, I bought a pair of AKG headphones from Dixons for £39.99.

    They're truly awful. And had I known how awful they are, I wouldn't have even taken them off Dixons' hands for free.

    What are my rights to a refund? Obviously I've used them and the packaging is quite damaged as it's been on a plane with me.
  2. maflynn Moderator


    Staff Member

    May 3, 2009
    Did you try calling them or going back to the store to request a refund?
  3. Gav2k macrumors G3


    Jul 24, 2009
    Difficult as dixons don't operate stores outside the airport.

    Anyway. Unopened you could have got a full refund but opened unless faulty it's up to dixons. If you think there faulty it's up to you to prove they are.
  4. cambookpro macrumors 603


    Feb 3, 2010
    United Kingdom
    I haven't studied them in detail, but BAA's and Dixons Travel's return policies suggest that you have 60 days to return the item if it's in an unopened, re-sellable condition (unless faulty). Unfortunately since that's not the case, they probably won't issue you a refund.

    The consumer contracts regulations would cover you for 14 days if you bought it online, by phone or by post but that's not applicable in this case.

    The only slim chance you'd have of obtaining a refund is if you could argue that the headphones are not of satisfactory quality as described under the SOGA 1979. However, this comes down to a subjective judgement on whether the quality of the headphones is reasonable or not. If they had pairs you could test at the shop, Dixons could probably argue you knew what you were buying and therefore they are of reasonable quality.

    You'd also have to go back to Heathrow as you'd have to take it up with Dixons Travel. Depending on where you live, it may be a waste of a little time or a lot of time.

    All in all, your chances of a refund unless it's faulty (did you try these headphones before you bought them to know if your pair is defective?) are quite slim. It's a lesson learned, and next time, buy a pair before you fly ;)
  5. gnasher729 macrumors P6


    Nov 25, 2005
    If the headphones work as intended, no rights. If you are lucky, Dixons will give a refund (you would have a right to a refund if they advertise in the store that you have a right, otherwise this is totally voluntary). On the other hand, things like underwear and ear rings are usually excluded from refunds, and I personally wouldn't want to by headphones that someone else has been using. Many companies will for obvious reasons restrict refunds to items returned in "sellable condition".
  6. roadbloc macrumors G3


    Aug 24, 2009
    I was under the impression that the law dictated a two week no questions asked full refund period in the UK. It could be different for airports, I wouldn't know. Never been on a plane before. I've returned stuff to Dixons within two weeks with no issue.
  7. gelorobinson macrumors newbie

    Dec 17, 2008
    London, UK
    2 weeks no questions asked? The U.K. is becoming more and more consumer unfriendly. Thanks to our friends, the Tories.
  8. roadbloc macrumors G3


    Aug 24, 2009
    I'm pretty certain its actually european law and it's been about for quite a while now. Don't thank the torys. Not ever.

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