I meant to buy AppleCare a month ago and was away and forgot. I have very few hours on my February 1 2017 13” Pro Touchbar. I’ve used it for Netflix more than anything. I have other machines. Suddenly the T key goes and it is getting harder and harder to type on the entire keyboard. When the T key started acting up I called right away. ‘Sorry, 3 weeks out of warranty and you can’t add AppleCare.’ Grrrr!!! I forgot.
I’ve made 2 calls to AppleCare and I’m not sure they understand how serious I am about this issue. The computer is pristine. Like new. This is utterly unacceptable for a $2000 machine. I had a 2007 15” that still works perfectly. I’ve had 5 laptops from them and they are probably all still in service. Plus every iPhone. I have had repairs and replacements out of warranty and that’s why I keep spending thousands of dollars on these machines. Usually they endure massive hours of work every day. What’s up!!???
My question, how have they been handling this and what should I say? I’ll be very nice to a point. Unacceptable.
I’ve made 2 calls to AppleCare and I’m not sure they understand how serious I am about this issue. The computer is pristine. Like new. This is utterly unacceptable for a $2000 machine. I had a 2007 15” that still works perfectly. I’ve had 5 laptops from them and they are probably all still in service. Plus every iPhone. I have had repairs and replacements out of warranty and that’s why I keep spending thousands of dollars on these machines. Usually they endure massive hours of work every day. What’s up!!???
My question, how have they been handling this and what should I say? I’ll be very nice to a point. Unacceptable.