This story is hilarious, but I wish it continued into further absurdity:
"However, I cannot do it via iTunes because his iTunes version on his PC was too old. I ended up having to update his iTunes and then update iOS on his phone." But I couldn't update his iTunes because his PC's operating system (Windows) was not up to date. I had to convince him to buy the latest version of Windows. Then when he finally agreed I realized that his hardware spec is too low to install he latest version of Windows. Then when I tried to convince him to upgrade his hardware, he blew his lid off and screamed at me: "You want me to drop hundreds of $ on new hardware just so that you can save a couple of bucks on texts by using WhatsApp? ******* you Stuntman06!"