13 days ago I purchased the new 21,5" iMac BTO 16GB to replace my Sony laptop. I picked it up from the local Greek Apple official retailer store ''. I went to the Apple store and picked up my brand new iMac, brought it home, and began transferring large amounts of data and applications. Unfortunately my NAS goflex home never paired as backup for time machine so I already ordered a Lacie external HDD. The day before yesterday on April 7th, the iMac shut off suddenly. Start up chime was there but then black screen and despair. Erebus Quick research online and tried some various resets on it like unplugging the power cord for 15 seconds. Nothing. So, I made a panic trip to Systemgraph. It was a custom iMac (more RAM) for my needs of video editing. The repair stuff told me that it is probably a hardware crash and they would not be able to fix it. BUT according to Apple's politics and terms they would try to replace it , although as a BTO model there was not in stock and I should wait for the next shipment . AND THEN they made me angry.. They insisted that I have to return them the box, the carton, the protective staff in which iMac was delivered in!!!! Otherwise Apple would not accept the return/ replacement!!! Are they nuts? How should I know that Apple's state of the art iMac would die in 13 days so I had to keep the parcel for burying it? I saved almost 2000 for months now (and you know how Greece lames these days) without any perspective to return the tool-of-excellence right away after trying it for a week! I dreamed of that powerful Mac just to get socked because the hardware failed 13days post purchase and I failed to imagine that I Ought to keep the wrapping for eternity so as Apple could claim it? And to make matters worse the kind stuff over there offered to do there best to fix it in case Apple does not accept the return of masterpiece..... NO I STILL WANT A BRAND NEW IMAC !