What reason did you give to get a replacement....

Discussion in 'iPhone' started by Gix1k, May 12, 2010.

  1. Gix1k macrumors 68030

    Gix1k

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    Jun 16, 2008
    #1
    device from Apple? Mine has faint cracks on the bottom and around volume. Never been dropped.
     
  2. -aggie- macrumors P6

    -aggie-

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    #2
    If it looks like the cracks weren't caused by you, then you'll get a refurb.
     
  3. Nicksd84 macrumors 6502

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    #3
    You need something to actually be wrong to get a replacement. They're not morons working at the genius bar. How long have you had it?
     
  4. Gix1k thread starter macrumors 68030

    Gix1k

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    #4

    You sir made my day!


    I could argue that, but I digress.
     
  5. -aggie- macrumors P6

    -aggie-

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    #5
    It's just my opinion. You could get a nasty Genius. :)
     
  6. Gix1k thread starter macrumors 68030

    Gix1k

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    #6

    So what you're saying is I may need to swell my chest and raise my voice a bit.
     
  7. Mal macrumors 603

    Mal

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    #7
    Actually, that's usually likely to get you the opposite of what you want. The customers that get the best/quickest service are those that are polite, soft-spoken, but direct. Don't go in saying, "Oh, I know you're not really supposed to do this…" or any such nonsense, but be as nice to the guy behind the counter as is reasonable (without being a suckup, in other words), and you're likely to get good service.

    I know, I work in service. I blow off people that get angry about things more often than those that are nice. (Not that I actually blow anyone off unless they're entirely unreasonable and have no actual grounds for complaint, but just as a figure of speech.)

    jW
     
  8. Lunchb0x8 macrumors 6502a

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    Aberglasslyn, NSW, AU
    #8
    My iPhone had a raised screen, but as it was only a fortnight old, the Genius I spoke to, told me the following;

    Look dude, if you want, I can replace it, but it will be a refurb, and probably in worse condition than yours, and we can't guarantee the refurb is going to be flush anyway.
    If your phone gets a bit scuffed and ****, and you still want the screen flush, bring it in for a cleaner fresher looking refurb and you might be lucky enough to get a flush screen!

    I simply thanked him and left, felt a bit of a waste of my time, but at least he was honest with me about the situation.
     
  9. Acronym macrumors 68000

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    Apr 26, 2008
    #9
    I sent mine in cause the screen froze up and the camera was glitchy even after many reformating DFU restores and all setting up as a new phone. Nothing ever worked so I phoned rogers they sent a replacement and I sent my phone in, they said if they found accidental damage they'd charge the retail of the phone to my next bill. I was never charged for the phone, yet I always had an iPhone in my posession(sp?) Best service from rogers yet. All done over the phone, until I had to mail the phone back to Rogers. On top of that I didn't even pay shipping and handling all payed for by Rogers.
     
  10. Applejuiced macrumors Westmere

    Applejuiced

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    #10
    Very well put.
    Being pleasant and polite will get you further than acting like a tough guy.
     
  11. Nicksd84 macrumors 6502

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    #11
    that was my point in general. I think that's always the best approach to take with customer service. And I didn't mean everyone at the genius bar is fantastic, but in general they're really good. I can see though that having a lot of "average" users or people coming in for replacements just because they think they're entitled to one would start to wear on a person
     
  12. CocoaPuffs macrumors 68010

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    #12
    Nice guy first, bad guy second...and if all methods fail, here comes the crazy guy.
     
  13. Applejuiced macrumors Westmere

    Applejuiced

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    #13
    Lol :D
    Too funny.
     
  14. Gix1k thread starter macrumors 68030

    Gix1k

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    #14
    No acting here.



    :)
     
  15. Gix1k thread starter macrumors 68030

    Gix1k

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    Jun 16, 2008
  16. SAD*FACED*CLOWN macrumors 65816

    SAD*FACED*CLOWN

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    #16
    this is not true if it has any cracks at all and shows no evidence of being dropped they will replace it... I've brought back a 3G (black) and a 3GS (white)

    and I got a NEW phone in both cases not a refurb
     
  17. rc1993tx macrumors newbie

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    Apr 8, 2010
    #17
    ship it instead.
    they almost ALWAYS change it when you ship it to the cali one
    Ive changed mine like 6 times i'll post pix later.

    Just tell them it gets kinda hot, and that theres a stuck pixel on the screen they dont inspect stuck/dead pixels they just replace them.

    Genius ppl know about the iphone they wont fix it
     
  18. terraphantm macrumors 68040

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    Jun 27, 2009
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    Pennsylvania
    #18
    As long as something's actually wrong, they're usually pretty good about replacements. I had to get 2 replacements in the same day before (within 20 minutes of getting the 1st replacement actually)
     
  19. -aggie- macrumors P6

    -aggie-

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    #19
    Uh, yeah. Like cracks, i.e., what the OP had.:p
     
  20. jav6454 macrumors P6

    jav6454

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    #20
    ***(it was something that is supposed to work) was screwed up (which it was). Got a new one.
     
  21. CocoaPuffs macrumors 68010

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    #21
    Dude, keep this reason to yourself...DAMN IT!
     
  22. jav6454 macrumors P6

    jav6454

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    #22
    Ok... how about the vibrator didn't work
     
  23. h1w1nd macrumors member

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    Aug 22, 2009
    #23
    Bypass the Genius all together and just ask to speak to the store manager.

    I had 2 bad iPhone 3G's. 1st one had 12+ dead pixels. 2nd one safari would crash, open when making calls, and camera would close.

    Had Genius tell me I was going to get refurbs... no thanks! Manager please.

    Brand new never opened in my hands, activated at the store than went home.
     

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