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Discussion in 'iPhone' started by Gix1k, May 12, 2010.
device from Apple? Mine has faint cracks on the bottom and around volume. Never been dropped.
If it looks like the cracks weren't caused by you, then you'll get a refurb.
You need something to actually be wrong to get a replacement. They're not morons working at the genius bar. How long have you had it?
You sir made my day!
I could argue that, but I digress.
It's just my opinion. You could get a nasty Genius.
So what you're saying is I may need to swell my chest and raise my voice a bit.
Actually, that's usually likely to get you the opposite of what you want. The customers that get the best/quickest service are those that are polite, soft-spoken, but direct. Don't go in saying, "Oh, I know you're not really supposed to do this
" or any such nonsense, but be as nice to the guy behind the counter as is reasonable (without being a suckup, in other words), and you're likely to get good service.
I know, I work in service. I blow off people that get angry about things more often than those that are nice. (Not that I actually blow anyone off unless they're entirely unreasonable and have no actual grounds for complaint, but just as a figure of speech.)
My iPhone had a raised screen, but as it was only a fortnight old, the Genius I spoke to, told me the following;
Look dude, if you want, I can replace it, but it will be a refurb, and probably in worse condition than yours, and we can't guarantee the refurb is going to be flush anyway.
If your phone gets a bit scuffed and ****, and you still want the screen flush, bring it in for a cleaner fresher looking refurb and you might be lucky enough to get a flush screen!
I simply thanked him and left, felt a bit of a waste of my time, but at least he was honest with me about the situation.
I sent mine in cause the screen froze up and the camera was glitchy even after many reformating DFU restores and all setting up as a new phone. Nothing ever worked so I phoned rogers they sent a replacement and I sent my phone in, they said if they found accidental damage they'd charge the retail of the phone to my next bill. I was never charged for the phone, yet I always had an iPhone in my posession(sp?) Best service from rogers yet. All done over the phone, until I had to mail the phone back to Rogers. On top of that I didn't even pay shipping and handling all payed for by Rogers.
Very well put.
Being pleasant and polite will get you further than acting like a tough guy.
that was my point in general. I think that's always the best approach to take with customer service. And I didn't mean everyone at the genius bar is fantastic, but in general they're really good. I can see though that having a lot of "average" users or people coming in for replacements just because they think they're entitled to one would start to wear on a person
Nice guy first, bad guy second...and if all methods fail, here comes the crazy guy.
No acting here.
replaced with ease!
this is not true if it has any cracks at all and shows no evidence of being dropped they will replace it... I've brought back a 3G (black) and a 3GS (white)
and I got a NEW phone in both cases not a refurb
ship it instead.
they almost ALWAYS change it when you ship it to the cali one
Ive changed mine like 6 times i'll post pix later.
Just tell them it gets kinda hot, and that theres a stuck pixel on the screen they dont inspect stuck/dead pixels they just replace them.
Genius ppl know about the iphone they wont fix it
As long as something's actually wrong, they're usually pretty good about replacements. I had to get 2 replacements in the same day before (within 20 minutes of getting the 1st replacement actually)
Uh, yeah. Like cracks, i.e., what the OP had.
***(it was something that is supposed to work) was screwed up (which it was). Got a new one.
Dude, keep this reason to yourself...DAMN IT!
Ok... how about the vibrator didn't work
Bypass the Genius all together and just ask to speak to the store manager.
I had 2 bad iPhone 3G's. 1st one had 12+ dead pixels. 2nd one safari would crash, open when making calls, and camera would close.
Had Genius tell me I was going to get refurbs... no thanks! Manager please.
Brand new never opened in my hands, activated at the store than went home.