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What should I do? Apple store Genius refusing to see issue

CupertinoSlave

CupertinoSlave

macrumors 6502
Original poster
Sep 16, 2014
307
180
Tampa, FL
Today, I finally went to another appointment with an Apple store genius that promised me he would help resolve my issue. My iPhone 6 has (what I believe) is a defect.

The top right part of the screen is darker than the rest. I can see it clearly on white backgrounds and in photos I take of my iPhone.

Talking to the Genius, he seemed to be confused as to what the issue was. He then grabs my phone and compares it to a few store models which seem to have the same dimming in the top right corner as mine.

He then states there is no issue, that all iPhone 6's have this and tells me "That's how apple designed them".

Any suggestions on what I should do?
 
If it bothers you that much, return for a refund and purchase elsewhere? May had come from the same batch...
 
Why not simply return the phone if you are unhappy with it?

If I was the genius though I'd probably would have done the same thing. The perfectionist issue pervading customers is a nightmare and I would get tired of people making mountains out of molehills that don't really affect the performance of their brand new device. If he compared and refused I would assume it's a minuscule difference that is really just in your head (unless you can provide pics of course).
 
I honestly think the genius is right, that all iPhone have this issue. Is it a defect? I think so. Can they do anything? I don't think so- literally every iPhone 6 I have seen has this issue if you put a completely white screen on the entire screen.
 
CupertinoSlave said:
I would rebuy it from another apple store if I could. They told me I would have to wait 4 - 6 week to get the money back if I return it.
Click to expand...

So you don't have enough money to buy another unit while you wait for your refund? The credit card is maxed out already? I still don't see the problem of why not return it and buy it elsewhere.

From my experience refunds don't take 4-6 weeks anyway.
 
CupertinoSlave said:
I would rebuy it from another apple store if I could. They told me I would have to wait 4 - 6 week to get the money back if I return it.
Click to expand...

Three options then:
1) make another appointment and hope for the best
2) return and wait for money to come back to rebuy (def wont be 4 - 6 weeks)
3) scream like this lady...
 
Gregintosh said:
So you don't have enough money to buy another unit while you wait for your refund? The credit card is maxed out already? I still don't see the problem of why not return it and buy it elsewhere.

From my experience refunds don't take 4-6 weeks anyway.
Click to expand...

thats the particular account I use to buy things like this. keep in mind paying around $1000 for this 128 gb. I would be down 2000 dollars for a month.
 
CupertinoSlave said:
I would rebuy it from another apple store if I could. They told me I would have to wait 4 - 6 week to get the money back if I return it.
Click to expand...

Nah don't believe the whole 4-6 weeks time period. If you paid with cash I think that might be true (they will refund with a check), but if you paid with credit card it won't take that long. After they (Apple) process the return the money goes back to the credit card. Then it's up to the credit card company to process and give you back the credit.

It might take up to a week, but certainly not 4-6 weeks. I returned a iPhone 5s last year, I just checked it took Apple exactly six business day before I got my money refunded.

If you pay attention almost all company will tell you, it takes up to 2+ weeks for credit card refund. But I think the employees are taught to say that so they can get you off their back so you don't come back for another couple weeks to bother them. Of all the stuff that I have returned I would say on average 2-7 days is about the right time period.
 
CupertinoSlave said:
thats the particular account I use to buy things like this. keep in mind paying around $1000 for this 128 gb. I would be down 2000 dollars for a month.
Click to expand...

Yeah, but obviously you'd get half of it back shortly so its not like you have to pay that much out of pocket really. Its just that your money is held for a while. Chances are the refund is processed sooner anyway, most retailers quote longer times just to avoid people complaining when it doesn't instantly hit their statements.
 
Listen to what the "genius" said, then subtract about 90% of what he said, put it in a box and label it BS. They don't know what they are talking about. Refund takes 3-4 days to process (7 if your bank is some shady bank in Florida).

You bought the product with your OWN money. Return it, don't let them talk you into keeping it. If one part of the screen is darker, this is a defect, plain and simple. They didn't design a phone like that. Fight for your money, nobody else will do it for you.
 
Hal~9000 said:
Why not simply return the phone if you are unhappy with it?

If I was the genius though I'd probably would have done the same thing. The perfectionist issue pervading customers is a nightmare and I would get tired of people making mountains out of molehills that don't really affect the performance of their brand new device. If he compared and refused I would assume it's a minuscule difference that is really just in your head (unless you can provide pics of course).
Click to expand...

I agree. I truly do feel bad for Apple retail employees and customers with actual problems.
 
markyr17 said:
I honestly think the genius is right, that all iPhone have this issue. Is it a defect? I think so. Can they do anything? I don't think so- literally every iPhone 6 I have seen has this issue if you put a completely white screen on the entire screen.
Click to expand...

An iPhone defect? Impossible! You're all looking at it wrong!
 
From reading some of the ridiculous threads and post, she probably has an account on this forum.

----------
rGiskard said:
An iPhone defect? Impossible! You're all looking at it wrong!
Click to expand...

Don't quite your day job.

Your future in comedy is not assured.
 
markyr17 said:
I honestly think the genius is right, that all iPhone have this issue. Is it a defect? I think so. Can they do anything? I don't think so- literally every iPhone 6 I have seen has this issue if you put a completely white screen on the entire screen.
Click to expand...

I just saw found this video (looks like its from russia), the screen looks exactly like mine with the darker top corner. Maybe the Apple store genius was right?

 
Here's the deal...

If you can live with it, you are free to come back in a month or two and plead your case. If all the phones are the same still, you will know it is just how they are. If they are not, they will almost certainly swap it for you.

The real question is whether you can live with it if it happens to be the way all phones are.
 
lordofthereef said:
Here's the deal...

If you can live with it, you are free to come back in a month or two and plead your case. If all the phones are the same still, you will know it is just how they are. If they are not, they will almost certainly swap it for you.

The real question is whether you can live with it if it happens to be the way all phones are.
Click to expand...

I have no problem accepting that the phone is made this way, what bothers me is not knowing if its a defect or not.
 
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