What the hell my 09/19 AT&T order got moved to 10/13 - 10/31??

HXGuyAZ

macrumors 6502
Original poster
Sep 3, 2014
345
1
I was able to place an order right away on AT&Ts site and it said 09/19 when I placed the order, as did the confirmation order as you can see below...



Then just now I get this email from AT&T?



Is everyone else seeing this as well?
 

tbobmccoy

macrumors 6502a
Jul 24, 2007
913
158
Austin, TX
I was able to place an order right away on AT&Ts site and it said 09/19 when I placed the order, as did the confirmation order as you can see below...

Image

Then just now I get this email from AT&T?

Image

Is everyone else seeing this as well?
This is why I never, NEVER trust AT&T with a pre-order. They have done this with EVERY SINGLE iPhone release. Always buy straight from Apple if you want to be on time. I know AT&T was first out the gate on pre-order night, but now it sure will suck not to get your phone on time :(
 

uchosen

macrumors 6502
Jun 21, 2010
344
9
I was able to place an order right away on AT&Ts site and it said 09/19 when I placed the order, as did the confirmation order as you can see below...

Image

Then just now I get this email from AT&T?

Image

Is everyone else seeing this as well?
Yikes, that stinks...
 

HXGuyAZ

macrumors 6502
Original poster
Sep 3, 2014
345
1
I was actually able to get my 6+ directly from Apple as AT&T was showing 14-21 days right out of the gate so I didn't even try...good thing I guess. This is for another phone on my account, not for me though.
 

bueller1

Suspended
Jun 13, 2012
486
144
I was able to place an order right away on AT&Ts site and it said 09/19 when I placed the order, as did the confirmation order as you can see below...

Image

Then just now I get this email from AT&T?

Image

Is everyone else seeing this as well?
So you pre ordered at 3am on AT&T's site? That worries me lol. I got 3 in at around 4 or 4:30am....my 64GB Space Gray ship date says 9/17-9/18. 64GB Gold moved from 9/17 to 9/23 - 10/2. And 64GB silver is still processing.
 

HXGuyAZ

macrumors 6502
Original poster
Sep 3, 2014
345
1
So you pre ordered at 3am on AT&T's site? That worries me lol. I got 3 in at around 4 or 4:30am....my 64GB Space Gray ship date says 9/17-9/18. 64GB Gold moved from 9/17 to 9/23 - 10/2. And 64GB silver is still processing.
I ordered at 12:00am Pacific Time.
 

Slicktype

macrumors 6502
Nov 8, 2011
256
11
I think most ppl will experience this scenario with their current order.
This holds true to every years preordering.
In this day and age, this should be something that should be long forgotten, but the fact that cell manufacturers are all about turnover, this will be the usual for years to come.
It's very frustrating indeed !
It's too bad that we just take it and do nothing about it.
Maybe, you should cancel and just hit a local store on Friday as I will be.
I hope you get it straightened out.
Good luck !
 

HXGuyAZ

macrumors 6502
Original poster
Sep 3, 2014
345
1
So I tried to place an order through Apple.com which shows 7-10 days delivery but it won't let me because it says I already used my upgrade (on the AT&T order). If I cancel the AT&T order, will it update quickly so I can order on Apple.com or is that just going to be an even bigger mess?
 

nepalisherpa

macrumors 68020
Aug 15, 2011
2,131
1,043
USA
So you pre ordered at 3am on AT&T's site? That worries me lol. I got 3 in at around 4 or 4:30am....my 64GB Space Gray ship date says 9/17-9/18. 64GB Gold moved from 9/17 to 9/23 - 10/2. And 64GB silver is still processing.
I ordered a 64GB Space Gray before you did (around 3:20am) and my ship date says 10/31 to 11/11. I think we should just wait for them to get this sorted out.
 

saltd

macrumors 6502a
Aug 1, 2010
759
346
I think AT&T's system is in turmoil right now. I'll bet that things will settle out next week when they can sort their inventory etc. I wouldn't worry too much, these dates might not mean a thing yet. Mine is now October 31-November 13, and I ordered 8 minutes before 12 PST.
 

Slicktype

macrumors 6502
Nov 8, 2011
256
11
So I tried to place an order through Apple.com which shows 7-10 days delivery but it won't let me because it says I already used my upgrade (on the AT&T order). If I cancel the AT&T order, will it update quickly so I can order on Apple.com or is that just going to be an even bigger mess?
Your best bet would be to contact AT&T directly.
This will be your best conclusion on your given question.
They will do their best to keep you (the customer) happy. Therefore, your best answer will be "answered" by a rep.
 

APPLEFAN8

macrumors 65816
Jun 30, 2007
1,182
1
NJ/GA/FL
I got the same thing, lol ordered through ATT cause the app store was down. I guess we'll have to wait it out. I feel it may ship earlier though, we'll see.
 

sfwalter

macrumors 68000
Jan 6, 2004
1,785
816
Dallas Texas
You should always go thru Apple for pre-orders. Carriers don't get the inventory they need for the first week or so as Apple holds onto most of it.
 

accountforit

macrumors 6502a
Jan 22, 2014
676
0
I would call and see what they say. If they don't somehow honor the initial date, I would cancel my order out of principal after talking with a supervisor.

.....and then I would post my experience all over the internet.
 

ToroidalZeus

macrumors 68020
Dec 8, 2009
2,301
821
That sucks. I guess i got lucky in that I ended up canceling my at&t order for the exact same model and reordered it from Apple yesterday.
 

karmatourer

macrumors 65816
Oct 18, 2011
1,006
151
In my house
OP,what do you consider "right away"? If you are after 3am ET, there were many ahead of you,some as early as 246am. Mine was 255am and I'm still 9/19.
I hope it arrives earlier than stated.

I was able to place an order right away on AT&Ts site and it said 09/19 when I placed the order, as did the confirmation order as you can see below...

Image

Then just now I get this email from AT&T?

Image

Is everyone else seeing this as well?
 

Sylon

macrumors 68020
Feb 26, 2012
2,031
80
Michigan/Ohio, USA
Mine got slipped too, and I ordered mine while most people were still stuck on that placeholder screen (somehow I managed to get thru).

Right now I'm looking at Sept 23-02 Oct. I'm pretty bummed, I was hoping to get it before my vacation.
 

bueller1

Suspended
Jun 13, 2012
486
144
I ordered a 64GB Space Gray before you did (around 3:20am) and my ship date says 10/31 to 11/11. I think we should just wait for them to get this sorted out.
I think AT&T's system is in turmoil right now. I'll bet that things will settle out next week when they can sort their inventory etc. I wouldn't worry too much, these dates might not mean a thing yet. Mine is now October 31-November 13, and I ordered 8 minutes before 12 PST.
6 or 6 Plus?
 

AustinIllini

macrumors demi-goddess
Oct 20, 2011
10,850
7,453
Austin, TX
I would hate to be one of those reps right now....
i had a call about a cancellation. The wait was a little long, but the rep was extremely kind and helpful. I had to confirm I was on the phone with an AT&T rep.

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I was able to place an order right away on AT&Ts site and it said 09/19 when I placed the order, as did the confirmation order as you can see below...

Image
I have seen the email you posted before, but where do you go to see the expected arrival date? I haven't seen any such screen, only expected ship date.