But honestly I can't believe Apple Global Security called me. That sickens me, and makes me feel like I'm a criminal. I didn't do anything wrong. Well apparently asking for a working computer is wrong.
Man, I've read you're thread and you have certainly been through some ordeal, I have to say. Yes it's true Apple can be reluctant to just doing over-the-counter replacements, but rather they prefer to try and repair. I had issues where they "repaired" my iMac but damaged other things in the process. The customer service at the store wasn't good and I went to Customer Relations. They took care of me although I had to jump through a couple of hoops.
Here's the thing though, I'm not trying to jump on you per say but like one other poster mentioned, there's two sides to every story. While your posts to us here MR comes across as humble, nobody here knows other than you what really went on between you and Apple. Firstly I can't even read that email you posted, the text is too small and blurry.
Even if the letter was well written without threats (other than to never buy another Apple product) nobody here knows other than you what you said to them on phone conversations. After all you did say you were on the phone with them for 2hours.
I've been in sales for way too many years and as a customer myself I've had my share of frustrations with a company for their lack of customer service but there's never been a time where security had to get involved and directly contact me, let alone ban me as a customer of a major corporation such as Apple. That's just not common whatsoever. And all my years in sales security never got involved with customers unless there was theft or something threatening that occurred.
I won't accuse you of anything but I can speculate that you're not being as honest to us here MR as you want us to think. Sure, you showed us the letter (that I can barely read...
) but I'm thinking you've said much more over the phone that turned out to be very threatening. You weren't even allowed to speak to the customer service rep you'd been dealing with. If security intervened there had to be much more to the story than you're telling.
As far as other people on MR habitually exchanging iMacs for yellowing screens, you can't believe everything you read on the internet. People do exaggerate. Case in point why I'm holding much of your posts suspect. You're portraying yourself to be an innocent customer who was wronged. You probably were but as Apple's security had to get in touch with you, sounds like you put forth more force towards them then you're letting on.
You're able to tell us what you want us to know here, I'm wondering what Apple would say if they could post their experiences with you?
Once again man, not trying to slam you but your story, plus Apple's security getting involved just isn't adding up to you being completely innocent. If you have truly been 100% innocent here with zero reason for Apple's security to get involved then yes, you should get in touch with BBB. Just know that Apple will have their side to tell with proof just as you will.
P.S. They can't stop you from buying a Mac, you can get one anywhere outside of Apple's stores. For service, use someone else's name and let them get the servicing done.
If they are recording you, you don't need their permission to record them. That is the law. That is the reason they say we are recording this conversation.
No, they don't say that. Companies have to say (and it's usually done by an automated voice) "This call MAY be recorded for quality and control purposes".
