Thanks for the advice, one of my friends told me to do that this morning too so I wrote both.
Man, I've read you're thread and you have certainly been through some ordeal, I have to say. Yes it's true Apple can be reluctant to just doing over-the-counter replacements, but rather they prefer to try and repair. I had issues where they "repaired" my iMac but damaged other things in the process. The customer service at the store wasn't good and I went to Customer Relations. They took care of me although I had to jump through a couple of hoops.
Here's the thing though, I'm not trying to jump on you per say but like one other poster mentioned, there's two sides to every story. While your posts to us here MR comes across as humble, nobody here knows other than you what really went on between you and Apple. Firstly I can't even read that email you posted, the text is too small and blurry.
Even if the letter was well written without threats (other than to never buy another Apple product) nobody here knows other than you what you said to them on phone conversations. After all you did say you were on the phone with them for 2hours.
I won't accuse you of anything but I can speculate that you're not being as honest to us here MR as you want us to think. Sure, you showed us the letter (that I can barely read...) but I'm thinking you've said much more over the phone that turned out to be very threatening. You weren't even allowed to speak to the customer service rep you'd been dealing with. If security intervened there had to be much more to the story than you're telling.
As far as other people on MR habitually exchanging iMacs for yellowing screens, you can't believe everything you read on the internet. People do exaggerate. Case in point why I'm holding much of your posts suspect. You're portraying yourself to be an innocent customer who was wronged. You probably were but as Apple's security had to get in touch with you, sounds like you put forth more force towards them then you're letting on.
You're able to tell us what you want us to know here, I'm wondering what Apple would say if they could post their experiences with you?
Once again man, not trying to slam you but your story, plus Apple's security getting involved just isn't adding up to you being completely innocent. If you have truly been 100% innocent here with zero reason for Apple's security to get involved then yes, you should get in touch with BBB. Just know that Apple will have their side to tell with proof just as you will.
P.S. They can't stop you from buying a Mac, you can get one anywhere outside of Apple's stores. For service, use someone else's name and let them get the servicing done.
No, I understand your disbelief, and I don't blame you, I wouldn't believe me either. When I was on the phone for 2 hours, that was with Applecare trying to get my wifi working on my iMac. It was pretty much a trial and error call, try disconnecting this and resetting that, now go to network settings, check your ip etc. But I have been on some pretty long calls, most of them to other customer service agents, then putting me on hold trying to help me, then saying they couldn't and having to transfer me to Bob at ER. And while it is true you don't know what I said on the phone, I can assure you it was nothing to warrant Global Security calling me. I'm not going to lie, I did call the guy an ******* for taking back the computer in the middle of transit and told him it was a dick move. I think the problem was he told me all my emails I sent to corporate would be sent to him, so they were probably all rerouted. I didn't know at the time if they flagged my email or ip so I sent from a different email to various Apple execs, and they all went to him. So he probably received a bunch of emails saying the exact same thing.
And I know they can't stop me from buying a Mac, it's just the principal of the matter. Why would I want to buy a computer from a company that has treated me like scum of the Earth. But can they stop me from getting the product serviced if I needed service from Applecare? I don't know about the laws with warranties etc. And even though I doubt I will be buying new products from them, I still have an Apple TV, iphone, and mac mini under applecare.
6 iphones? That's ridiculous! If you're pissed about how they've handled me as a customer, then imagine how I feel. Banned from a company that I've been supporting the last 12 years, got many people to switch, and even worked at their retail store 6 years ago? I have Apple stuff everywhere, not just computers/tablets/phones, but promotional items, hats, shirts, banners, etc. I am, or I guess was at this point an Apple maniac to buying EVERYTHING Apple.
I've contacted some media sources, no responses yet. Any idea the best way to get a hold of them or anyone else? It's kind of hard on twitter when you only have 140 characters to work with.
And I agree. Steve Jobs was a visionary, and when Ron Johnson ran retail, it was all about the customer (when I worked there). We were a customer centric company, and were there to make sure the customer had the right product, and services they needed to be Apple customers for life. We had people with numerous computer returns and we didn't go, oh you're SOL. We SOLVED their problem and made sure they were satisfied!
