the better hosts don't give you huge amounts of space. also customer service should be minutes not 12 hours.
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Are you looking for a PHP based host? Ruby? Which database do you need (if any at all)?
I use HostGator.com
been happy with them so far
I'll send my vote HostGator's way--I've had an account with them for about 1 1/2 years--reliability at a good price.
Lightning-fast support and a hilarious monthly newsletter is what really does it for me.