Whats Apples return Policy?(UK) Reason..

Discussion in 'Buying Tips and Advice' started by iWoz, Nov 12, 2009.

  1. iWoz macrumors 6502a

    iWoz

    Joined:
    Jan 12, 2009
    Location:
    East Midlands, U.K
    #1
    I bought my c2d on Sunday and there seems to be a few issues ie the screen intermittently has a grey/white line flash from left to right.

    Im considering taking it back and waiting till the I5 is out now...
     
  2. thegoldenmackid macrumors 604

    thegoldenmackid

    Joined:
    Dec 29, 2006
    Location:
    dallas, texas
    #2
    It's 14 days with a restocking fee. The manager might wave the restocking fee because it is a hardware issue, but that's a case-by-case basis.
     
  3. iWoz thread starter macrumors 6502a

    iWoz

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    #3
    I've just read something about the restocking fee does not apply to the uk, Or is that a load of rubbish?

    I actually have a video on my phone of the issue happening
     
  4. Bbusyb macrumors member

    Bbusyb

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    Sep 11, 2009
    Location:
    Notts, UK / Alex, Egypt
    #4
    Looking at Apple Retail (UK) Sales policy, you can return it with 14 days pf the original purchase for a full refund or exchange.

    As Far as I', aware there is no Restocking fee, but as you are returning due to a hardware issue you could probably get it Waived even if it existed.

    From Apple Retail (UK) Sales Policy

     
  5. instaxgirl macrumors 65816

    instaxgirl

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    Edinburgh, UK
    #5
    Sale and Supply of Goods Act means that with a hardware fault you're entitled to a repair, refund or exchange.
     
  6. ditzy macrumors 68000

    ditzy

    Joined:
    Sep 28, 2007
    #6
    There is no restocking fee in the UK. Plus as your computer is faulty there should be no issues even if there was a restocking fee.
     
  7. iWoz thread starter macrumors 6502a

    iWoz

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    Location:
    East Midlands, U.K
    #7
    Thanks! In that case im considering, getting a full refund, or Apple store vouchers and waiting till the i5 model is in stores!
     
  8. Slarti Bartfast macrumors member

    Joined:
    Oct 19, 2009
    #8
    Just take it in and say you've changed your mind.

    i bought a 5th gen ipod nano 8GB, used it for a week, filled it up with stuff, reset it and took it back to Apple in Touchwood, walked in with my nano in my Apple bag, walked straight to the first Apple employee, smiled and said I want to return this, he asked when I bought it, I said last week - he said fine.

    I then told him I wanted the 16GB version, he got a new one out, credited my card for the old one and charged me for the new one - remember to take the card you bought the apple with, they cannot credit any other card - I believe it's against the law- something to do with money laundering.

    No restocking fee - maybe it's one the reasons we pay more for Apple goods than the US.

    You might want to erase the hard drive if it has any personal data on it.


    -Slarti-

    You can add that you have decided to wait for the i5, but you don't need to.
     
  9. iWoz thread starter macrumors 6502a

    iWoz

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    East Midlands, U.K
    #9
    Thanks for the feedback mate!
     
  10. Slarti Bartfast macrumors member

    Joined:
    Oct 19, 2009
    #10
    You're welcome, did you buy from an Apple Store or one the independent retailers like GHC or KRCS ? I think they have similar policies, but would phone ahead - my mum returned her mouse to KRCS no problem, but that's a smaller item.

    -Slarti-
     
  11. iWoz thread starter macrumors 6502a

    iWoz

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    #11
    I bought it from the Apple Store in Leicester, with my girlfriends Uni disount. I will mention I plan on waiting now for the i5. :D

    You only get 12% off on macs, I initially thought it was 14% :(
     
  12. gnasher729 macrumors P6

    gnasher729

    Joined:
    Nov 25, 2005
    #12
    If your iMac is defective, they have to do _something_ that costs Apple money. In that situation, if you are actually planning to spend more of your money instead, there is no reason why Apple wouldn't gladly take it. Actually, if I was a sales person, if you came with a defective Core2 Duo machine, and I had to take it back and give you a brand new one, and the i5 was just released, I would _try_ to convince you to give Apple more money. It is only in their best interest.
     
  13. iWoz thread starter macrumors 6502a

    iWoz

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    #13
    Yeah! the only thing is I dont think the quad core iMac is in stores yet, I also dont believe they'll be back in before the 14 day return policy expires
     
  14. Bbusyb macrumors member

    Bbusyb

    Joined:
    Sep 11, 2009
    Location:
    Notts, UK / Alex, Egypt
    #14
    Well, you can return the C2D model now, explaing the hardware fault, and get a refund for it either on your card or on a gift card (I'll say get it on your card, its still under your control then) and buy the new model when it comes out.

    If you tell the store that you decided that it may be worth it get the Quad upgrade when it becomes available, I think you should not run into any issues :) as they are always happy when they can upsell.

    In the end, the best option is to just talk to them
     
  15. iWoz thread starter macrumors 6502a

    iWoz

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    #15
    Great! I think I will do this, thanks guys for all the constructive feedback.
     
  16. gnasher729 macrumors P6

    gnasher729

    Joined:
    Nov 25, 2005
    #16
    I'd go back immediately because that way you are covered _both_ by return policy and by the defect in your iMac, and they should be fine if you pre-order the new iMac.
     
  17. iWoz thread starter macrumors 6502a

    iWoz

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    Location:
    East Midlands, U.K
    #17
    Can you preorder? at an apple store.
     
  18. iWoz thread starter macrumors 6502a

    iWoz

    Joined:
    Jan 12, 2009
    Location:
    East Midlands, U.K
    #18

    Just called the store and they confirmed the 14 days return for full refund. Cant preorder in a store only online, and he said they were hoping to get the quad core "end of the month"

    So I might just do this.
     

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