What's the chance of having my 2 month iPhone 5S replaced with new one in SEALED BOX?

[6thDAY]

Ok, so I just noticed it yesterday, but my home button is loose. I can shift it around with my fingers.

I just scheduled an appointment with the genius.

I bought the phone full-retailed price $849 plus tax.

I dont want one refurbished or new in a white box.

I want one in original packaging with numbers matching the back of the box.

Do you think I have a case in getting a new one in sealed box, granted I bought it at full price without contract instead of discounted price with a contract?

 

[siurpeeman]

the only way i can see you getting a new phone in retail packaging is if you were still within your one month return period, but you're not. if the genius deems a replacement unit is necessary, it'll be a white box model. it also doesn't matter that you purchased it at full price. why would it?

 

[Ann P]

I'd say it depends on the genius. Be polite and persistent.

 

[siurpeeman]

i will also add that exceptions can be (and have been) made. just in case, i'd bring the original box and cables with you. i've found apple employees are more willing to give you the retail box exchange if you can provide everything included from the original.

 

[6thDAY]

the only way i can see you getting a new phone in retail packaging is if you were still within your one month return period, but you're not. if the genius deems a replacement unit is necessary, it'll be a white box model. it also doesn't matter that you purchased it at full price. why would it?

Because if I pay a lot for something, I expect to get what I want, wouldn't you?

I understand if I paid a contract price for it.

I dont think that's too much to ask, seeing they have an abundance of supply now.

 

[6thDAY]

anyone else that think I may have a chance?

Do you guys think it may depend on the genius also, depending on their mood?

If not I may probably just get the replacement, sell it, and buy a new one. My OCD is killer

 

[AFDoc]

Because if I pay a lot for something, I expect to get what I want, wouldn't you?

I understand if I paid a contract price for it.

I dont think that's too much to ask, seeing they have an abundance of supply now.

If you were unhappy with your device you should of brought it back in your return window and received your money back. IF there is an issue after that time period why should you get a retail boxed item? You got what you paid for which was an out of contract phone. IF they see fit to exchange it you will be receiving an out of contract phone..... no different than a retail boxed phone. You're not special and don't deserve special treatment simply because YOU feel you should. Good luck.

 

[6thDAY]

If you were unhappy with your device you should of brought it back in your return window and get your money back. IF there is an issue after that time period why should you get a retail boxed item? You got what you paid for which was an out of contract phone. IF they see fit to exchange it you will be receiving an out of contract phone..... no different than a retail boxed phone. You're not special and don't deserve special treatment simply because YOU feel you should. Good luck.

But do you think there may be a slight chance I could get the retailed box item depending on who I speak to?

Or you think I may be wasting my time arguing my case?

Thanks!

 

[bushman4]

Are the iPhones in White Boxes new or Refurbished???

 

[FrasierCrane]

Are the iPhones in White Boxes new or Refurbished???

New.

 

[6thDAY]

Are the iPhones in White Boxes new or Refurbished???

you mean the plain white boxes?....

it's hard to tell unless you ask them, some are brand new and others are refurbished

 

[6thDAY]

bushman, it's best that if you do get a replacement, you should ask them.

It's been at least 2 months since it came out.

With all the reports of people receiving their phones with knicks and scratches, I would highly doubt that there are not refurbished ones being used as replacements.

 

[Klae17]

Because if I pay a lot for something, I expect to get what I want, wouldn't you?

I understand if I paid a contract price for it.

I dont think that's too much to ask, seeing they have an abundance of supply now.

Contract or not, you aren't entitled to anything buddy. You accepted the terms and want to cheat the system. You will be wasting their time.

I have bought a lot of cars. I don't demand a new one just because I don't like something. Close to 1k is cute. I spent thousands on Mac and Apple products.

 

[ABC5S]

OP, stop asking strangers if you will get a brand new phone in the retail box. Just go in and ask Apple, not here.

 

[boobie12]

No your not getting one sealed in box. Your not entitled to nothing because to you payed a lot of money. So did millions of others. Your out of your return period. You'll get one with a white box. The guy a few post above was right. Don't feel so entitled. Your not getting a Sealed one. And also it doesn't matter there the same thing. Some of you ppl go overboard here.

 

[Max(IT)]

bushman, it's best that if you do get a replacement, you should ask them.

It's been at least 2 months since it came out.

With all the reports of people receiving their phones with knicks and scratches, I would highly doubt that there are not refurbished ones being used as replacements.

A refurbished unit with noticeable scratches will receive a new case, so there is basically no difference in getting a new unit or a refurbished one. What is different is only the package.

 

[T5BRICK]

I bought the phone full-retailed price $849 plus tax.

So? I paid full price for mine as well, I don't feel entitled to a BRAND NEW PHONE just because there is a defect.

I dont want one refurbished or new in a white box.

I want one in original packaging with numbers matching the back of the box.

Why does it matter? I mean, really, it shouldn't matter at all. The phone you're taking in is slightly used, why should you get a brand new phone in exchange? Apple has every responsibility to repair or replace it if there is a defect, I fully understand that.

Additionally, the white box phones, up until recently were still NEW phones. To top it off, EVERY refurb I've seen was in like new condition.

 

[AJAAY]

The refurb or white box models go through more additional testing than newly sealed ones. So you will most likely get a better functioning device. And the outer part of the phone will be brand new anyway.

 

[Lammercy]

If not I may probably just get the replacement, sell it, and buy a new one. My OCD is killer

You're doing the most but whatever tickles your fancy lol. I've heard of crazier things happening though, I guess it just depends on who you get for a genius.

 

[DanBurns91]

I just get the impression you want a brand new sealed one with matching serial numbers to sell on... I may be wrong but I'd imagine the genius would feel the same too.

 

[dukebound85]

anyone else that think I may have a chance?

Do you guys think it may depend on the genius also, depending on their mood?

If not I may probably just get the replacement, sell it, and buy a new one. My OCD is killer

No chance. You will get a refurb

 

[617aircav]

OP you bought the phone brand new two months ago, but the phone you are returning is not brand new so why are you entitled to a brand new phone?

 

[6thDAY]

yeah that makes sense now with your guys' explanation

I decided not to deal with the headache.

Thanks!

 

[JayLenochiniMac]

I just get the impression you want a brand new sealed one with matching serial numbers to sell on... I may be wrong but I'd imagine the genius would feel the same too.

Actually makes no difference. If anything, a few days old refurb with brand new battery, screen and case commands a higher premium than a year old phone when it's time to sell.

 

[Retired Cat]

yeah that makes sense now with your guys' explanation

I decided not to deal with the headache.

Thanks!

Probably a good move. A lot of iPhone 5/5S seem to have a loose power button, including my own iPhone 5. It appears to be a problem with the design IMO.