What's the worst /dumbest thing you've heard from a CSR?

[mattopotamus]

On the flip side, I called charter the other day....it rang twice, and a live person picked up. I was on and off the phone in about 2 minutes. That was the most shocking customer service experience I have had in a long time.

 

[thehustleman]

I heard a sales rep at Verizon tell a customer that she should buy the Galaxy SIII over the iPhone 5 because the iPhone didn't have LTE. I also heard a Sprint rep tell a customer that Sprint is the only carrier with true LTE.

Wow....

With all the reasons to buy a galaxy s 3 over an iphone you don't have to lie

 

[MsRandall]

Before I left Sprint - I was in a Sprint store and the rep told a lady who was coming from a blackberry that androids have the same email capabilities and her work email will be the same way with her Samsung galaxy 2

 

[Nermal]

Me: I can receive texts from NZ and Germany, but not from US.
CSR: Try taking the battery out for 15 minutes.

Naturally that didn't help at all.

To be fair, I should also admit the time when I completely misinterpreted a request. I was having trouble with a brand-new AirPort base so I called AppleCare.

Apple: Are you using a cordless phone?
Me: No, but I can switch to one if you like.

It's blatantly obvious now that he wanted to make sure that there was no interference from the phone, but I interpreted it as "are you able to walk around the room?" (for testing the Wi-Fi)

And for closure: The AirPort was defective, Apple replaced it and the new one is still chugging along happily now, six years later!