I can appreciate how complex this software is, but such a massive company like Meta can't even get notifications to work right with their Meta Suite app (formally Business Suite, formally Page Manager ... major identity crisis!).
You're in a conversation with a customer, and for every message they send, another notification comes. Like WTF. And the badge count on the app is super-sticky. It's nearly impossible to figure out why it's still showing. The number of times that I've had to force-quit the app to make it go away is countless.
I really wish there was a better option for customer engagement, but with Facebook being such a popular platform, it's essential to support.
You're in a conversation with a customer, and for every message they send, another notification comes. Like WTF. And the badge count on the app is super-sticky. It's nearly impossible to figure out why it's still showing. The number of times that I've had to force-quit the app to make it go away is countless.
I really wish there was a better option for customer engagement, but with Facebook being such a popular platform, it's essential to support.