Well this sucks! After spending over 4 hours online with an apple support tech, they are sending me a new phone! They are expediting it so it I should have by Tuesday... but dang! It seems the big mistaking was updating my phone from my iTunes back up rather than starting as a new phone. It all went well till I tried to open the phone, after entering my passcode I got a screen that said, You Update is complete just a few more steps and hit continue... I hit continue and I see the apple for a sec then am stuck on a screen that says "swipe to upgrade" but it does nothing. Just stuck there! She said this is an issue with the 9.0 which is why they put out the 9.1 but I can't get past this point to download it. We tried to do a reboot to try and return it to factory settings but it would not work. We tried many times, even from my other computer. A nightmare! Meanwhile, my old phone is no longer working cause the new phone has been activated. Finally she had me switch out the sims so would at least have a phone and then they decided to expedite me a new one. Other than the wait the other downside is they also need you to run your credit card for the full amount of a new phone till they received the other one back. She did check to see if she could get me an appointment but the earliest one was Thursday! Ugh... ! It is such a beauty! I am so sad... ce la vie!