When start Messages = computer freezes for ~10 secs

legaleye3000

macrumors 65816
Original poster
Jul 31, 2007
1,317
26
Since updating to 10.14.3, it seems that Messages freezes for 10 seconds after starting. I barely have many messages so having a ton of pics or vids or messages would likely not be the cause. Any ideas? Thanks.
 

YourFavouriteSwede

macrumors newbie
Oct 21, 2017
3
1
Sweden
You are not alone. Messages.app freezes a few seconds here as well. Didn't happen before the update to 10.14.3. Pixelmator Pro also freezes. Opening a few photos for editing sends the system to a peculiar state. After a while everything resumes to normal.

EDIT: Reinstalled from scratch on an empty disk (Mac mini 2018). Also tried to reset SMC/PRAM. Same behaviour as before.
 

appleuser181

macrumors member
Aug 20, 2018
41
9
Canada
Having the same exact issue after updating my 2018 MBP to 10.14.3. Hopefully they can fix this issue with the next update because it's very annoying!
 
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Sir Atilla

macrumors newbie
Jun 18, 2007
10
6
Hi all,

I have observed this with a few applications and have narrowed it down to using the Intel graphics 630 chipset on my 2018 MacBook Pro. When I switch to the Radeon card the problem stops. The Intel drivers were updated in 10.14.3 and I have been able to take the 10.14.3 drivers and place them on a 10.14.2 installation and the problem starts there. I also took the 10.14.2 Intel graphics drivers and placed on 10.14.3 and the problem went away. I am actively involved with Apple in a case looking at this. I could not reproduce this on any of my other 4 macs but they all utilize different chipsets.

Curious the graphics chipset in use by others when they see these pauses?

Regards,
Carlin Smith
 

anaudiopro

Suspended
Mar 7, 2017
1,331
1,656
Hi all,

I have observed this with a few applications and have narrowed it down to using the Intel graphics 630 chipset on my 2018 MacBook Pro. When I switch to the Radeon card the problem stops. The Intel drivers were updated in 10.14.3 and I have been able to take the 10.14.3 drivers and place them on a 10.14.2 installation and the problem starts there. I also took the 10.14.2 Intel graphics drivers and placed on 10.14.3 and the problem went away. I am actively involved with Apple in a case looking at this. I could not reproduce this on any of my other 4 macs but they all utilize different chipsets.

Curious the graphics chipset in use by others when they see these pauses?

Regards,
Carlin Smith
Please report your findings to Apple engineering. Awesome catch btw! Thank you
 

budfoot

macrumors regular
Jul 1, 2008
247
110
Boston, MA
Agree. Have it occurring on a 2016 MBP, 2017 MacBook, and the 2018 MacBook Air. All 10.13.4.

I thought it was ms office and reinstalled the OS on all machines. It’s annoyingAF.
 

budfoot

macrumors regular
Jul 1, 2008
247
110
Boston, MA
I’m not sure why this isn’t getting more traction. It seems like it’s happening to every apple computer out there.
 

budfoot

macrumors regular
Jul 1, 2008
247
110
Boston, MA
Hi all,

I have observed this with a few applications and have narrowed it down to using the Intel graphics 630 chipset on my 2018 MacBook Pro. When I switch to the Radeon card the problem stops. The Intel drivers were updated in 10.14.3 and I have been able to take the 10.14.3 drivers and place them on a 10.14.2 installation and the problem starts there. I also took the 10.14.2 Intel graphics drivers and placed on 10.14.3 and the problem went away. I am actively involved with Apple in a case looking at this. I could not reproduce this on any of my other 4 macs but they all utilize different chipsets.

Curious the graphics chipset in use by others when they see these pauses?

Regards,
Carlin Smith

Any updates from the apple engineers?
 

luckman212

macrumors member
Sep 27, 2009
31
4
Came here to report the same annoying bug. Mac Mini 2018, 10.14.3
I also see this bug when opening MS Excel (365) and dragging/resizing the window around, screen will totally freeze in the same way.
[doublepost=1550162896][/doublepost]
The Intel drivers were updated in 10.14.3 [...] I also took the 10.14.2 Intel graphics drivers and placed on 10.14.3 and the problem went away. I am actively involved with Apple in a case looking at this.
Carlin: any updates from Apple's end on your case? If you don't mind, please share your bug id# here so I can reference it, as I plan to file my own bugreport as well to help move this along. Also, when you said you took the gfx driver from 10.14.2 and merged it into 10.14.3 - what driver file specifically? Was it "/System/Library/Extensions/AppleIntelKBLGraphics.kext"? thanks
 

Sir Atilla

macrumors newbie
Jun 18, 2007
10
6
Any updates from the apple engineers?
Sorry for delay - nothing concrete but I have been providing various logs to them on a regular basis while replicating the issue. So there appears to be solid interest.
[doublepost=1550530780][/doublepost]
Came here to report the same annoying bug. Mac Mini 2018, 10.14.3
I also see this bug when opening MS Excel (365) and dragging/resizing the window around, screen will totally freeze in the same way.
[doublepost=1550162896][/doublepost]

Carlin: any updates from Apple's end on your case? If you don't mind, please share your bug id# here so I can reference it, as I plan to file my own bugreport as well to help move this along. Also, when you said you took the gfx driver from 10.14.2 and merged it into 10.14.3 - what driver file specifically? Was it "/System/Library/Extensions/AppleIntelKBLGraphics.kext"? thanks
The two drivers I replaced from 10.14.2 were:

  1. AppleIntelCFLGraphicsFrameBuffer.ext
  2. AppleIntelKBLGraphics.ext
 
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Sir Atilla

macrumors newbie
Jun 18, 2007
10
6
Have you by any chance tried the drivers from 10.14.4 beta3?
I installed 10.14.4 beta 3 on an external disk and so far have not been able to replicate the hang after two different 30 minute tests so cautiously hopeful.

FYI:
  • 10.14.4 beta 1 had exact same drivers as 10.14.3
  • 10.14.4 beta 2 had updated drivers but still experienced these short pauses in my testing
  • 10.14.4 beta 3 has updated drivers compared to 10.14.4 beta 2 (2/14/2019 date stamp) for the CFL, CBL Intel drivers and thus far I have not been able to re-create the problem.
I will send this to the Apple engineer I have been working with.

--Carlin Smith
 

luckman212

macrumors member
Sep 27, 2009
31
4
10.14.4 beta 3 has updated drivers compared to 10.14.4 beta 2 (2/14/2019 date stamp) for the CFL, CBL Intel drivers and thus far I have not been able to re-create the problem
I can also confirm that installing 10.14.4 b3 on my 2018 Mac Mini seems to have solved the freezes in both Messages.app and Excel. The only problem now is that my Dock has a 100% SHOCK WHITE background with "Reduce transparency" mode enabled instead of the normal mid-gray.
 

Sir Atilla

macrumors newbie
Jun 18, 2007
10
6
I can also confirm that installing 10.14.4 b3 on my 2018 Mac Mini seems to have solved the freezes in both Messages.app and Excel. The only problem now is that my Dock has a 100% SHOCK WHITE background with "Reduce transparency" mode enabled instead of the normal mid-gray.
Thanks - I will note this to Apple as well.
 

Nodens

macrumors newbie
Jul 17, 2017
21
4
I also have this issue since the 10.4.3 update.

Good to know that 10.4.4 update fixes it.
 

Sir Atilla

macrumors newbie
Jun 18, 2007
10
6
Hopefully closing this out as I can report 10.14.4 has fully resolved the issue based on testing. Really been fixed since 10.14.4 beta 3 and I am going to close out case with Apple. Hopefully a few others can confirm.
 
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