When to complain?

Discussion in 'iPad' started by Killerbob, Apr 11, 2012.

  1. Killerbob macrumors 6502a

    Joined:
    Jan 25, 2008
    #1
    Hi,

    I have the new iPad, and as many many others I am having real issues with the battery life on the new iPad. I am between 4 and 6 hours when using it to see a film, be on Kindle, and perhaps playing Angry Birds.

    How do I know when I have a technical issue with the iPad, and that I should take it back to Apple? Or is the above normal behavior?

    There must be some sort of guideline that someone can tell me?

    Thanks!
     
  2. spiderman0616 macrumors 68030

    spiderman0616

    Joined:
    Aug 1, 2010
    #2
    Have you let it run completely dead until it shuts down and then done a full charge a couple of times? When you got it, did you restore from backup or set it up as new? Have you tried restarting it as a new iPad?

    Apple will ask you all this stuff, and if you haven't tried it, they will ask you to try it. They also have diagnostics they can do at the Apple store for you.
     
  3. Killerbob thread starter macrumors 6502a

    Joined:
    Jan 25, 2008
    #3
    Hi,

    I have let it run completely flat and then charged it to 100% (just like recycling the battery on a MacBook).

    Also, it was a restore from an iPad 2, and I will not be trying to set it all up as new (that's just stupid).

    Still I am getting max 6 hours of movie playing on the iPad.

    These diagnostics, are there any we as normal consumers can try?

    Bo
     
  4. sulpfiction macrumors 68030

    sulpfiction

    Joined:
    Aug 16, 2011
    Location:
    Philadelphia Area
    #4
    Actually, it's not stupid at all. Restoring from an iPad 2 can cause major battery issues. I'm not exactly sure why, but I've read numerous posts about it. Something to do with the battery sizes being different and the way the 2 iPads handle battery drain.
     
  5. ixodes macrumors 601

    ixodes

    Joined:
    Jan 11, 2012
    Location:
    Pacific Coast, USA
    #5
  6. porcupine8 macrumors 6502a

    Joined:
    Mar 2, 2011
    #6
    What brightness do you use it at? Full brightness is a battery hog. For indoor use I keep mine at 25-30% (iPad 2, I've heard the levels are different for 3).
     
  7. Killerbob thread starter macrumors 6502a

    Joined:
    Jan 25, 2008
    #7
    So the official Apple "policy" says nothing about setting it up from scratch, and that it should be able to run around 9-10 hours watching a movie. So my 6 hours are indeed a problem...

    When restoring from an iPad 2 it merely copies the Apps, their settings, mail etc. I don't think it copies the power settings, and the architecture is the same, so why would it make a difference. I will try (it is after all easy to restore), and see what happens.

    I usually have it set at 30-50% brightness. With the new iPad the screen is more bright, and I can use it at a lower brightness than the iPad 2.
     
  8. pelicanflip macrumors 6502a

    Joined:
    Jun 24, 2009
    Location:
    NYC
    #8
    Just a question: when you restored from your iPad 2, did iTunes recognize your iPad 3rd Gen as an iPad 2 afterwards?

    That aside, it doesn't seem to be a brightness issue. Do you have a lot of apps running in the background? Are you downloading via a 4G data plan a lot?

    Run through the general checklist on Apple's battery guidelines. If you're still having battery issues, maybe take it to the Genius Bar for them to take a look at it?
     
  9. SteveAbootman macrumors 6502a

    SteveAbootman

    Joined:
    May 12, 2008
    Location:
    USA
    #9
    Sounds like at the very least you should take it into Apple and see what they say. What's the worst that can happen? "Sorry, you'll need to go try X, and see if that fixes it"? Best case is you get a new iPad with the advertised battery life.
     
  10. Killerbob thread starter macrumors 6502a

    Joined:
    Jan 25, 2008
    #10
    How do you see if iTunes recognise it as a Gen 2 or a Gen 3?

    And, I live in Europe, so no 4G, just plain ol' 3G. Also, I am a stickler for turning background programs off, so at most it will be eMail (I do have "Push" enabled for iCloud, and "Fetch" for my hotmail and my POP3 accounts) and Azul.

    Living in Denmark means I have to take it to a certified Apple reseller, and they are not as good as the Geniouses in the Apple stores.

    Bo
     
  11. TroyBoy30 macrumors 68000

    TroyBoy30

    Joined:
    Jun 9, 2009
    Location:
    Atlanta GA
  12. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #12
    IMO, having PUSH enabled uses more battery as the device has to maintain an continuous data connection, vs FETCH, where it creates a data connection on an interval that only lasts for a few seconds.

    If you look at how Apple ran the tests that they base their battery life on, it specifically states that their test unit was set to only fetch mail once an hour.

    http://www.apple.com/ipad/specs/

     
  13. pelicanflip macrumors 6502a

    Joined:
    Jun 24, 2009
    Location:
    NYC
    #13
    Plug your iPad into your computer/laptop/etc. In iTunes, in your list of devices, does it say iPad 2 or new iPad?

    http://forums.macrumors.com/showthread.php?t=1342396&highlight=set+up+ipad

    That might give a little insight, if it is even the case. It happened to me too when I set up my iPad 3rd Gen from my iPad 2 restore/backup.


    Try turning off Push and Fetch, and all other services, like 3G, Bluetooth, etc. See how long it takes to drain the battery from 100% to 0%.

    If your battery issue is still present, I'd exchange the iPad. If the battery issue is gone, go through each service one by one and see which one is causing the battery drain.
     
  14. G77 macrumors regular

    Joined:
    Jan 12, 2010
    #14
    What app do you use as movie player? With what brightness settings?

    I see same battery life with new iPad as with my old iPad 2.
     
  15. Killerbob thread starter macrumors 6502a

    Joined:
    Jan 25, 2008
    #15
    I will try all of the mentioned good tips.

    One thing though; of course I have renamed my iPad (we have three iPads in the family, all synced with one instance of iTunes). Where in iTunes will it state if a connected device is an iPad 2 or 3?

    Bo
     
  16. G77 macrumors regular

    Joined:
    Jan 12, 2010
    #16
    Keep in mind that if you use alternative movie player for playing other formats (avi, mkv) you will not see 10 hours playback times...
     
  17. pelicanflip macrumors 6502a

    Joined:
    Jun 24, 2009
    Location:
    NYC
    #17
    I think it should be on the main screen once you connect your iPad. Same screen that allows you to update firmware, backup, restore, etc. I don't have access to my home computer right now, otherwise I'd take a screenshot :(

    Or better yet, go to Manage Devices for iTunes in the Cloud. Should be able to tell you there. :)
     
  18. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #18
    FWIW, mine doesn't show the iPad hardware version there. :confused:
     

    Attached Files:

  19. Zcott macrumors 68020

    Joined:
    Oct 18, 2009
    Location:
    Belfast, Ireland
    #19
    Anytime I've taken an iPad or iPhone in for an issue they always ask if I've tried restoring and setting up as new.

    It's not stupid.
     
  20. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #20
    For simple troubleshooting, it shouldn't be too hard to backup the iPad, restore it as new, watch the movies/check the battery life. If it's noticably different, then you have to make some decisions as how you want to proceed. But if it's no different, then you can just restore it from the last good backup.
     
  21. WhySoSerious macrumors 65816

    WhySoSerious

    Joined:
    Jun 30, 2007
    Location:
    Dallas, TX
    #21
    the #1 reason for battery drain is screen brightness. the more you reduce the brightness, the longer the battery will last. I find that the ipad is optimal at 50%.
     
  22. pelicanflip macrumors 6502a

    Joined:
    Jun 24, 2009
    Location:
    NYC
    #22
    I think when I restored mine from my iPad 2, I didn't rename it, and it was simply called "iPad 2" even though it very clearly was a 3rd Generation iPad. That being said, it was a month ago and maybe it's been fixed since?
     
  23. Dangerous Theory macrumors 68000

    Joined:
    Jul 28, 2011
    Location:
    UK
    #23
    Protip: they're not actually genii, just guys or girls that follow a bit of instruction.
     
  24. geetahman4 macrumors newbie

    Joined:
    Mar 22, 2012
    Location:
    San Francsco, CA
    #24
    If you've been reading the forums recently, obviously there is an issue with restoring from an older ipad. what's the harm in trying? There's a reason why people are saying that :confused:

    For me when ever i get a new iOS device or laptop i always set it up as new. Not stupid at all. To me it kinda ruins the the whole "NEW" factor.

    God forbid you might have to install a few apps, and put some music/pics back in there manually, wouldn't want you to hurt your finger now....:p
     
  25. Foxykhat macrumors member

    Joined:
    Nov 12, 2010
    #25
    Quick question. I finally got my new iPad yesterday and initially set it up as new by following the onscreen instructions. However, when I then plugged it into my laptop it sync from my iPad2 apps etc. Will that affect these types of issues everyone is having. I do notice it got hot (not terribly) but hot enough when I used it for a bit last night after the set up. I lowered the brightness and that helped.

    I was wondering if I should restore it set it up again and how to I avoid sync it from my iPad2 settings.

    Thanks in advance
     

Share This Page