iPhone X Where to repair cracked rear glass: iPhone X, Apple Store Alternatives

AmazingTechGeek

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Original poster
Mar 6, 2015
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Does anyone know where I can find a repair shop that can repair the cracked rear facing glass in my iPhone X? I’m trying to find something cheaper than the Apple Store...
 

jk1211

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Sep 13, 2018
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Probably none since all the guts have to come out of the phone and back glass is glued to the frame.
 

DevinNj

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Apr 27, 2016
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New Jersey
Does anyone know where I can find a repair shop that can repair the cracked rear facing glass in my iPhone X? I’m trying to find something cheaper than the Apple Store...
Would you go to a dentist who earned his degree from an online correspondence school over one who went to an accredited dental college? It sounds silly to ask, but if you want the best, don't cheap out.
 

maerz001

macrumors 65816
Nov 2, 2010
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Would you go to a dentist who earned his degree from an online correspondence school over one who went to an accredited dental college? It sounds silly to ask, but if you want the best, don't cheap out.
First: in the western world dentists have to go to university. No online class...

Second: a used X is now worth about $700. Paying Apple $549 for the back repair is just not worth it. So alternatives have to be found.

That doesn’t has anything to do with not getting the best. It’s just rediculous how Apple changed the assembly from the iPhone 4s glass back. There were just 2 screws to open and the back could be removed in a second.
For the X back Apple charges now about 10times the price.
 

Mlrollin91

macrumors G5
Nov 20, 2008
13,533
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Ventura County
First: in the western world dentists have to go to university. No online class...

Second: a used X is now worth about $700. Paying Apple $549 for the back repair is just not worth it. So alternatives have to be found.

That doesn’t has anything to do with not getting the best. It’s just rediculous how Apple changed the assembly from the iPhone 4s glass back. There were just 2 screws to open and the back could be removed in a second.
For the X back Apple charges now about 10times the price.
For the iPhone X they replace the entire phone. They don’t attempt to take apart the phone and put it back together. The fee is the OOW fee. Additionally, unlike the iPhone 4/4S, the X is completely different and has wireless charging which is directly connected to the back of the phone. It’s not just a simple piece of glass replacement. Your comparison just doesn’t work.
 

DevinNj

macrumors 65816
Apr 27, 2016
1,336
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New Jersey
First: in the western world dentists have to go to university. No online class...

Second: a used X is now worth about $700. Paying Apple $549 for the back repair is just not worth it. So alternatives have to be found.

That doesn’t has anything to do with not getting the best. It’s just rediculous how Apple changed the assembly from the iPhone 4s glass back. There were just 2 screws to open and the back could be removed in a second.
For the X back Apple charges now about 10times the price.
You know where I was going with that, and in case you don't, it's been beaten to death here how people have bad experiences with these kiosk repair "experts" There's an old saying I'm sure even you've heard in your "western world" that you get what you pay for.
 
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rainafterthesun

macrumors 6502
Jun 23, 2010
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First: in the western world dentists have to go to university. No online class...

Second: a used X is now worth about $700. Paying Apple $549 for the back repair is just not worth it. So alternatives have to be found.

That doesn’t has anything to do with not getting the best. It’s just rediculous how Apple changed the assembly from the iPhone 4s glass back. There were just 2 screws to open and the back could be removed in a second.
For the X back Apple charges now about 10times the price.
Is this assuming OP doesn’t have apple care plus?

It’s still 99 to swap out if you do, up to two times.

I’m curious how OP cracked the back. I have dropped my phone so many times but never cracked the back *knocksonwood*

ED5F1082-E074-4EB3-9C4C-FE0F174BAE7C.png
 
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jona2125

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Jul 12, 2010
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You know where I was going with that, and in case you don't, it's been beaten to death here how people have bad experiences with these kiosk repair "experts" There's an old saying I'm sure even you've heard in your "western world" that you get what you pay for.
Indeed you do

 
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maerz001

macrumors 65816
Nov 2, 2010
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For the iPhone X they replace the entire phone. They don’t attempt to take apart the phone and put it back together. The fee is the OOW fee. Additionally, unlike the iPhone 4/4S, the X is completely different and has wireless charging which is directly connected to the back of the phone. It’s not just a simple piece of glass replacement. Your comparison just doesn’t work.
Yes sure it’s completely different. But they were choosing a way in design which helps Apple and not the customer.

They did it right in iPhone 4. A phone with glas back and wireless charging was the Nexus 4. They also charged $49 for a new back e.g.
So u understand why I’m not seeing Apple high and call their green washing bs.

I understand that they want to make money and inflation etc. but 10times the price. Sorry that’s insane and makes any iPhone X older than one year not worth it to repair
 
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Mlrollin91

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Nov 20, 2008
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Ventura County
Yes sure it’s completely different. But they were choosing a way in design which helps Apple and not the customer.

They did it right in iPhone 4. A phone with glas back and wireless charging was the Nexus 4. They also charged $49 for a new back e.g.
So u understand why I’m not seeing Apple high and call their green washing bs.

I understand that they want to make money and inflation etc. but 10times the price. Sorry that’s insane and makes any iPhone X older than one year not worth it to repair
But it’s not a repair, it’s a full device replacement. $549 for a repair would be insane, but you are getting a completely new device. New screen, new battery, new casing. $549 is a lot cheaper than $999. Apple isn’t even required to repair devices by law if a consumer breaks it, so them offering a replacement device at 55% the cost is a better alternative than saying sorry SOL.

It’s only $99 if you have AppleCare. So even only 30% (199+99).
 
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jk1211

macrumors 6502a
Sep 13, 2018
751
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I agree, this isnt a hard concept here. They are handing you a new/refurb device. NOT repairing your back glass. Same day repair. Hence the price instead of paying $999/1099 again for a new phone.

This isn't a warranty repair for a manufacturer defect, YOU the customer broke it. Apple could say hit the bricks technically and offer no repair services forcing you to third parties (who may do shoddy work). Which you can still do but byebye warranty and probably water resistance; and possibly non-OEM parts.

If you watch any X/XS/Max disassembly videos you will know why the back glass cannot simply be removed.

You can argue design all day, but to make a phone that is glass, while making the glass thin so the device isn't a brick, and also shatter resistant isn't easy. There is a lot of metal under the back glass for a reason for structural purposes.

The iphone 4 the back glass came off first vs the screen on more modern iphones, so just reverse, all of the guts had to come out to replace the screen. You have to choose one side for ingress and pick your poison. One side of the glass the guts have to come out which is simply too time consuming these days and expensive to pay workers to do.
 
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