Are you actually going to argue that the "Upgrade policy is unfair" posts didn't dominate this forum for days? If not, what isn't true about it? The number of people here who complained, threatened, or cried about the upgrade policy was truly a site to see on this forum. I really didn't realize how MANY would act like AT&T was ripping them off or trying to trick them with the contract they signed.
What she said is exactly what is going to happen here when the next phone comes out. People will get more outraged, angry, and annoyed that they can't super-sub their phone for a 3rd straight year because of their uber-loyalty towards Apple.
If you upgraded without complaining, congrats. You join the list of people I can count on one hand. I am not sure why someone who has read this forum would think she was pointing at anyone but those who complained about the upgrade policy.