My computer crashed and I took it into an authorized Apple dealer on Smokey Park highway in Asheville, NC. I was told after the tech guy did a test right in front of me that the hard drive was going to be okay and they were just going to update the OS system. Turns out the hard drive crashed and they were totally unable to retrieve ANYTHING from it. I needed a new hard drive, but the guy talked me into getting a "test" one from the shop, instead of buying a new one, which saved me $50. However.. it only has a 12 month warranty and after today, the new ones have a 3 year warranty on them, and i'm not sure I even want to set FOOT into their shop again. I told the tech guy after I brought my computer home after they installed the new hard drive, that the Internet Explorer was not working properly. I kept getting a message that said to Install Shockwave-Flash page and he claimed he had done so. However, the place I work for always uses IE as a browser and they insist that we do too when we enter any data to them. If we do not, we risk not getting paid at all! So it is imperative that my IE-Internet Explorer work properly on my computer or else I cannot do my job. Before the computer hard drive acted up, i was on OS X 10.2.8 and had NO problem getting the IE to work. Also Safari keeps acting up.. I will be typing and suddenly my whole screen disappears and I have to hunt to find the tab that will return me to my work. Pretty scary as sometimes it takes over an hour to input data to my employer online. Also.. when I have unplugged the computer from a electric socket, when it is turned back on, the date reads 1969! And then I always have to reset the date and time. Another thing I did NOT have problems with before I took my computer to them.. my computer screen just turned off and I was looking at another black screen just now, and then had to seek out the tab I was on to get back to my page. I brought it in to them to get my hard drive back, hopefully, they had retrieved the data, and told them I'd be there around mid-to late afternoon. They never gave me a set time and often when the tech said he'd call me back that next day he never did. I got there about an hour before they close, but honestly, how long does it take to download a plug page for Internet Explorer? A minute or two? The tech claimed he was too busy to help me.. yet, if he wanted me to get to his shop earlier, he certainly had my number and could of called me. I did try to get there about an hour earlier, but had to go into a business, and their clerks were held up by some computer problems, so I had to wait. None of this was within my control, mind you. They had some guy who always answers the phone, and honestly, after I dropped off my computer to them, the first time, I was seriously thinking of going to pick it up & going somewhere else to get my computer repair.... The guy was just rude and arrogant to me! I hate rude business people. I had to wait over a week to get it back and yet, the tech guy claimed there was only going to be a 1 day turn around. I missed alot of work over the Labor Day weekend cuz they were not open even on the Friday before Labor Day! And not the entire weekend either! well, this guy who was so annoying to me on the phone to start with, and rather rude, started to work on my computer today, and I thought, okay, if he can fix it, so be it. I didn't care who fixed the computer and got Internet Explorer to work again, as long as it was working. Suddenly he claims he must go NOW, cuz it's raining (it was NOT, only cloudy!) and must get on the road as he was on a motorcycle. okay.. whatever, you have to leave, then go ahead, but I still needed the tech guy who said he was going to install the plug-in pages for Internet Explorer to fix my computer. He said he would get to it, but I would need to wait there for a few minutes. Fine, I said. Then the annoying guy who claimed he HAD to get on the road and leave the shop, starts being really dismissive and rude & sarcastic to me, claiming that Internet Explorer is a defunct browser and has not been in use for years now! I told him that I desperately needed it for work and it was working FINE on my other Operating System, so what was the deal with it NOT working with this newer one? That's such garbage. We have Internet Explorer at our public libraries and their computers are really new & up to date. Also, like I said...I had JUST used Internet Explorer on my old operating system 10.2.8 and it worked FINE! What this guy did to my computer and what "grade" of IE he had installed I just don't know. I find it pathetic though, that a store that specializes in Apples and is touted to be an "authorized" apple dealer, cannot even properly install Internet Explorer on a Tiger, 10.4.11 with a new 120 GB hard drive, and new memory! This was so unpleasant and weird.. it was like, if he kept insulting me, I'd give in and just give up on trying to get them to install the Internet Explorer, which worked FINE before they got their hands on my computer! Now.. I have spent almost $200 repairing my computer and it's acting weirdly already! The guy kept harassing me and bothering me and wouldn't even let me ask the tech One simple question.. while I was waiting. If he had to get on the road THAT badly, then why didn't he just LEAVE? Instead of spending time to try install IE properly so I could get to my company's website, he spends all that time, instead to belittle me and start running his mouth off at me. The tech guy claims this is his BOSS! But I have reason to think that that is NOT so! I think I'll give Apple a call in the morning. If your computer is fixed by an authorized Apple dealer and they are doing a poor job of it, can you not take it to another Authorized Apple dealer. I have the receipt from the repair and everything! Wow.. and to think I was goin to tell my friends to use this shop for their Apple repairs! No way.. Now I think I know why the very reputable former Apple repair center did NOT refer me to this shop when I called them asking who to take my Imac to!