Why can't they give me a decent device?

Discussion in 'iPhone' started by Apple321, Dec 3, 2007.

  1. Apple321 macrumors member

    Joined:
    Oct 16, 2007
    #1
    So today I finally gave in and bought my iPhone. All is good until I opened the box and inspected the iPhone. Lucky me - the glossy metal bevel that rings around the iphone is separated by a nice little gap from the brushed aluminum backing. I thought to myself "This isnt too bad". Loaded a video onto it and light shines through the gap and up through the black portion of the screen near the speaker at the top of the phone.

    Looks like I am going to make another trip to the stupid Apple Store that is basically 20 miles away.

    This wouldn't bother me too much...but I already exchanged 4 iPod Touches because of negative black effect and many dead pixels.

    Frankly, I can't believe that I have run into so many problems with these two products. I'm not being anal; these are defects that anyone would notice and be annoyed with. I don't want to make 3 more trips back to the Apple Store for an iPhone for very noticable defects. For $399 per unit (both the iPhone and iPod Touch) I expect a little better quality control. Every iPod and Mac I have owned up until these two has been perfect, but these two are different.

    Anyone else have as bad of luck as me?
     
  2. calvy macrumors 65816

    Joined:
    Sep 17, 2007
    #2
    I didn't. But open it in the store, and demand another immediately if you find another problem. This should save you some trips.
     
  3. Apple321 thread starter macrumors member

    Joined:
    Oct 16, 2007
    #3
    That is what I will do tommorow. I was too excited with actually getting the thing to think about checking it over after my bad iPod Touch experiences.
     
  4. groove-agent macrumors 6502a

    Joined:
    Jan 13, 2006
    #4
    A good idea is to carefully inspect the device before you leave the store.
     
  5. Apple321 thread starter macrumors member

    Joined:
    Oct 16, 2007
    #5
    Its easy to check for physical defects in the store. Does the emergency call screen allow for an easy check of dead/stuck pixels or is this something I will need to wait until I am home to do.

    Secondly, when I get a new iPhone will I be able to just put my previous iPhone SIM in the new iPhone and it will work, or will I have to go back through the iTunes activation process?

    Finally, I bought my iPhone at an AT&T store because the Apple Store is out of the way during a weekday. There should be no problem taking it to the Apple Store for an exchange (that is what the AT&T guy told me also). Anyone ever have problems with this?
     
  6. CD3660 macrumors 68040

    CD3660

    Joined:
    Jun 6, 2007
    Location:
    Cheshire, United Kingdom.
    #6
  7. MarkW19 macrumors 65816

    Joined:
    Sep 13, 2002
    Location:
    Surrey, UK
    #7
    I had a US iPhone in August (from eBay), which was 100% perfect.

    My UK ones (I'm now on my second) have a few issues, including dead pixels, slightly distorting alerts, and the chrome ring isn't 100% even on all sides, but it's only very slight. It is well built, but not 100% perfect.
     

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