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UK Screen Quality a huge dissapointment!
- Thread starter spinstorm
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It's quite simple - People are complaining about imperfect screens. My first screen was bad, I took it back, my second was good.
People are perfectly justified in making sure they get a good screen for their £269/$399. It has nothing to do with paranoia and has everything to do with feeling satisfied with their expensive purchase.
To update everyone... My replacement iPhone is at Apple and they checked it for stuck pixels and apparently there are none... The screen also looks ok to the lady that checked it but without having something to watch on it that is a bit hard to see!
They tried to find out the screen ID but apparently they don't know how so they are getting in touch with manufacuring to find out.
I was told they are shipping it to me today anyway and maybe ill get it Monday although I think Tuesday is more likely.
I guess its just down to luck to see which screen I get maybe it will be good and maybe it won't but ill find out soon enough!
The good thing is that if it is not good they will replace it again so I have nothing to lose but they do seem to be trying their best to make sure I get a good screen so maybe they will only send me it if the screen has one of the good panel numbers- I dont know for sure but that's the impression I get.
Of course I am assuming they received one of the bad panels but maybe the phone they have has a good panel as people did get those different models with good screens in the shops so maybe this time I'm in luck.
We will see what happens on Monday and ill update everyone again then.
They tried to find out the screen ID but apparently they don't know how so they are getting in touch with manufacuring to find out.
I was told they are shipping it to me today anyway and maybe ill get it Monday although I think Tuesday is more likely.
I guess its just down to luck to see which screen I get maybe it will be good and maybe it won't but ill find out soon enough!
The good thing is that if it is not good they will replace it again so I have nothing to lose but they do seem to be trying their best to make sure I get a good screen so maybe they will only send me it if the screen has one of the good panel numbers- I dont know for sure but that's the impression I get.
Of course I am assuming they received one of the bad panels but maybe the phone they have has a good panel as people did get those different models with good screens in the shops so maybe this time I'm in luck.
We will see what happens on Monday and ill update everyone again then.
Same here, I just checked it because I was bored and had nothing else to do on this extremely wet Sunday afternoon.
So clearly there are good 7455232 screens out there.
For what it's worth, it's a week 43.
This morning I received the replacement iPhone from Apple - a 7S week 44 model... unfortunately it has the same issues as the other phones!
If I am honest it is "slightly" better - the other UK phones had a yellow tint very obvious on the home screen/springboard and this one does not.
BUT when looking at photos the yellow tint is still there and even worse the negative black issue is still present... naturally the screen is a 7455232 screen again! I wish just once I would get a different screen!
As a result I am still not happy so I have e-mailed Apple to ask for another replacement and we will see what happens later today. I am however more than happy in the meantime to have them collect the other UK phone to get it looked at but I hope they can get me out another phone in quicker than the two and half weeks it has taken to send this one out!
It is dissapointing that the phone has the same problem but I have been very happy with how Apple have stayed in touch with me since I first spoke to them so I am happy to be patient to try and sort this out!
If I am honest it is "slightly" better - the other UK phones had a yellow tint very obvious on the home screen/springboard and this one does not.
BUT when looking at photos the yellow tint is still there and even worse the negative black issue is still present... naturally the screen is a 7455232 screen again! I wish just once I would get a different screen!
As a result I am still not happy so I have e-mailed Apple to ask for another replacement and we will see what happens later today. I am however more than happy in the meantime to have them collect the other UK phone to get it looked at but I hope they can get me out another phone in quicker than the two and half weeks it has taken to send this one out!
It is dissapointing that the phone has the same problem but I have been very happy with how Apple have stayed in touch with me since I first spoke to them so I am happy to be patient to try and sort this out!
I don't mean to be rude in any way, but some people may find it difficult to resist the temptation of thinking that you're either the unluckiest iPhone purchaser on earth, or you are looking for a level of perfection that simply does not exist. 
How many have you had now?
How many have you had now?
+1
IMHO if you think that a phone that has been specifically checked and OKed by Apple UK has the same issues as your previous ones, then either Apple are lying to you and fobbing you off with another defective 'phone or you have an unrealistic expectation of the screen. I know which explanation I'm going for....
I must admit I find that astonishing (you are either extraordinarily unlucky or incredibly picky )
How many "bad" screens have you had now? 5? More?
I have had 4 iphones I think! I think there is some jumping to conclusions here...
Some one in customer relations opened the phone to check for dead pixels and there were not any (as far as they could see - I havent seen any obvious ones but I havent really looked!)... They did not have anything to compare it with to check the negative black problem or the strange colours issue...They just checked it based on a look at the screen when it was turned on.
I honestly believe its like if someone with no idea what they are looking for goes into a shop and picks up an iPhone - it may have the same issues...
So you are all assuming they have checked the colours but with nothing to compare it to how can they do that? They did NOT check the LCD number so I just got another one with negative black problems.
I actually thought maybe that this phone was ok - because as I said there is LESS yellow tinting so it looked more like the US phone when I turned it on but when I checked photos and www.appleservedup.com it was obvious it was not right - it is better though but still not right!
I do think I am unlucky but then again the US iPhone I have is perfect and I was very lucky with that - if you all had another Phone like the US one I have you would know what I mean when I say the screen cannot compare! Also some of the guys on this thread went back to CPW/O2 and successfully changed it for screens that were not 7455232 screens which were good - so its just I keep getting the same panels!
I don't know what Apple will say - we will see when someone replies to me although they did say they would replace it if I was not happy with it when they sent it before - but I did say this time - not to send me another phone until they check the LCD ID number as its more practical to try it that way.
Some one in customer relations opened the phone to check for dead pixels and there were not any (as far as they could see - I havent seen any obvious ones but I havent really looked!)... They did not have anything to compare it with to check the negative black problem or the strange colours issue...They just checked it based on a look at the screen when it was turned on.
I honestly believe its like if someone with no idea what they are looking for goes into a shop and picks up an iPhone - it may have the same issues...
So you are all assuming they have checked the colours but with nothing to compare it to how can they do that? They did NOT check the LCD number so I just got another one with negative black problems.
I actually thought maybe that this phone was ok - because as I said there is LESS yellow tinting so it looked more like the US phone when I turned it on but when I checked photos and www.appleservedup.com it was obvious it was not right - it is better though but still not right!
I do think I am unlucky but then again the US iPhone I have is perfect and I was very lucky with that - if you all had another Phone like the US one I have you would know what I mean when I say the screen cannot compare! Also some of the guys on this thread went back to CPW/O2 and successfully changed it for screens that were not 7455232 screens which were good - so its just I keep getting the same panels!
I don't know what Apple will say - we will see when someone replies to me although they did say they would replace it if I was not happy with it when they sent it before - but I did say this time - not to send me another phone until they check the LCD ID number as its more practical to try it that way.
My screen is one of them from that week. No probs.
It's clearly not all that have these problems.
I suspect that you may have bought at the same time and place as me: Launch night at the Apple Store, Trafford Centre.
Perhaps not.
I suspect that you may have bought at the same time and place as me: Launch night at the Apple Store, Trafford Centre.
Perhaps not.
As it happens yes I did. At 6:09pm I think
Edit: just re-read. Arndale for me - same batch though I'd guess.
I just had a look at where the iPhone came from... 271 Regent Street London!
So why on earth did it take 2 weeks or so to get an iPhone sent from a place which is round the corner and probably less than 5 minutes walk from the Regent Street Apple Store?
Thats a bit of a mystery there!
There is a difference between this 7455232 and the other one I am returning - it seems that such quality issues are the reason we have this problem - some are good and some are bad and some are so-so when they should all be the same!
So why on earth did it take 2 weeks or so to get an iPhone sent from a place which is round the corner and probably less than 5 minutes walk from the Regent Street Apple Store?
Thats a bit of a mystery there!
There is a difference between this 7455232 and the other one I am returning - it seems that such quality issues are the reason we have this problem - some are good and some are bad and some are so-so when they should all be the same!
Because my guess is it all started with an email to Apple US... then Because Apple UK are based in Ireland, and their warehouse is in Kent somewhere, then they sent it to the Regent Street store who I guess are busy a lot.
Not really an excuse but there is a long chain there I'd imagine.
Not really an excuse but there is a long chain there I'd imagine.
I had no response from Apple UK today but I did also email the lady in the US so maybe they are waiting on her? I will see if she emails me tonight...
Apple want my old phone to look at so they will have to be in touch soon!
I really wish there was someway I could get a US phone from around week 38 and update it to 1.1.2 to use here as I know I'd get a good screen!
We will see what Apple proposes when they email me back!
I just noticed a dead pixel right under the calculator logo which is becoming really annoying! And having compared all 3 iPhones I have (until I return one to Apple) the new phone looks the same now to me - I think I was just trying to find an improvement over the last phone but really there isn't one unfortunately!
Apple want my old phone to look at so they will have to be in touch soon!
I really wish there was someway I could get a US phone from around week 38 and update it to 1.1.2 to use here as I know I'd get a good screen!
We will see what Apple proposes when they email me back!
I just noticed a dead pixel right under the calculator logo which is becoming really annoying! And having compared all 3 iPhones I have (until I return one to Apple) the new phone looks the same now to me - I think I was just trying to find an improvement over the last phone but really there isn't one unfortunately!
I was just heading to bed when I got a reply from Apple in the US.
I have replied as well so this is how it went and what I said (in italics):
I was told a business manager inspected the iPhone and sent it out and that person did not see any problems.
I think one of the reasons you are perplexed is because unless you see the issue first hand you do not know what you are looking for and clearly the business manager did not have that first hand comparison, and it is clearly something that should be checked by someone with technical knowledge of the iPhone and not someone who has not seen the problem before (no matter how much you trust them and their judgment) I would think its analogous to taking your car to a mechanic and having the guy that takes payments tell you what is wrong! I doubt you would take that persons word no matter who they were as they are not trained to give your advice in that area!
I suggested in my original e-mail that I could attend Apple's UK London base and/or the Regent Street store to show them what the problem is and compare the different phones and maybe I could look through the stock in the Apple store for a good screen (of course I meant with a MAC genius and not me and some sissors in the store room! lol)
To which I was told I can't open up boxes in the Apple store! (how else are you meant to check then?) and no mention of my suggestion to show the phones to someone at Apple... but I did reply and offer that once again so I hope they will take me up on it tomorrow.
The last forboding words were: However, we will work with Engineering to determine the nature of this issue and a resolution.
Which sounds to me like "tough luck" but maybe I am wrong - we will see - I did point out I am willing to chase a refund and claim through the small claims court for the cost of the phone (thanks to the Sales of Goods Act 1979).
I hope that come tomorrow the lady in the UK will agree to let me show them the phones AND provide something more definative as far as sorting out the screen issue goes.
But I am not holding out much hope here - I think that they will collect the other phone and refuse to send me another one but I may be wrong!
I really hope it does not come to down to going to court because both the ladies at Apple I have dealt with are very nice and very helpful and I don't hold any grudge against them - if I did claim my money back it would be simply down to dodgy Chinese labour who are underpayed and overworked I am sure!
I have replied as well so this is how it went and what I said (in italics):
I was told a business manager inspected the iPhone and sent it out and that person did not see any problems.
I think one of the reasons you are perplexed is because unless you see the issue first hand you do not know what you are looking for and clearly the business manager did not have that first hand comparison, and it is clearly something that should be checked by someone with technical knowledge of the iPhone and not someone who has not seen the problem before (no matter how much you trust them and their judgment) I would think its analogous to taking your car to a mechanic and having the guy that takes payments tell you what is wrong! I doubt you would take that persons word no matter who they were as they are not trained to give your advice in that area!
I suggested in my original e-mail that I could attend Apple's UK London base and/or the Regent Street store to show them what the problem is and compare the different phones and maybe I could look through the stock in the Apple store for a good screen (of course I meant with a MAC genius and not me and some sissors in the store room! lol)
To which I was told I can't open up boxes in the Apple store! (how else are you meant to check then?) and no mention of my suggestion to show the phones to someone at Apple... but I did reply and offer that once again so I hope they will take me up on it tomorrow.
The last forboding words were: However, we will work with Engineering to determine the nature of this issue and a resolution.
Which sounds to me like "tough luck" but maybe I am wrong - we will see - I did point out I am willing to chase a refund and claim through the small claims court for the cost of the phone (thanks to the Sales of Goods Act 1979).
I hope that come tomorrow the lady in the UK will agree to let me show them the phones AND provide something more definative as far as sorting out the screen issue goes.
But I am not holding out much hope here - I think that they will collect the other phone and refuse to send me another one but I may be wrong!
I really hope it does not come to down to going to court because both the ladies at Apple I have dealt with are very nice and very helpful and I don't hold any grudge against them - if I did claim my money back it would be simply down to dodgy Chinese labour who are underpayed and overworked I am sure!
"Dear Apple. You are, in fact, wrong about your own product. I clearly know more about it than you and am happy to come down and help you out with a bit of training. Let me know if you want me to, and BTW where's my 5th new iPhone?"
Good luck with that.
Good luck with that.
I suspect that the time is rapidly approaching when Apple staff will be tripping over themselves to persuade you to take your money back.
I really believe this is an easy situation to sort out.
For whatever reason the 7455232 has issues - some may be great and other may be bad but the solution is to send me a phone with a different LCD panel.
As I said in the e-mail I do not believe they manufacture the iPhones so randomly that there is no way to find a phone with a different panel bar opening lots of boxes... after all someone somewhere must have decided what screens go in which week model at which factory!
So send me one with a good panel and it will be sorted - easy!
The main problem I have is the US iPhone I have - I carry them both around and I can see the quality differences clear as night and day - if any of you are in Sussex I will happily meet you and show you what I mean.
I hope, really hope that Apple just find a good panel and send me it - the fact is if I go to court for a few hundred pounds Apple won't even turn up as the lawyers' fee will be more than the money I am claiming! And thats what happens all the time with big companies when they are sued for tiny amounts for them (eg the banks for overcharging).
But I just want a good panel and no hassle in all honesty - some people were very fortuanate that they could change the screen and find a good one but so far I have not been! Lets hope my luck changes.
As far as training the Apple staff goes! The lady in Ireland I have been speaking to doesn't even have an iPhone - she hasn't even seen an iPhone and although the people in London have seen them unless they have films and pictures on a new phone and another screen to compare it with they won't see the problem (as I said before) so its not a question of them not be trained its a question of them never having seen what I am talking about before and noticing!
For whatever reason the 7455232 has issues - some may be great and other may be bad but the solution is to send me a phone with a different LCD panel.
As I said in the e-mail I do not believe they manufacture the iPhones so randomly that there is no way to find a phone with a different panel bar opening lots of boxes... after all someone somewhere must have decided what screens go in which week model at which factory!
So send me one with a good panel and it will be sorted - easy!
The main problem I have is the US iPhone I have - I carry them both around and I can see the quality differences clear as night and day - if any of you are in Sussex I will happily meet you and show you what I mean.
I hope, really hope that Apple just find a good panel and send me it - the fact is if I go to court for a few hundred pounds Apple won't even turn up as the lawyers' fee will be more than the money I am claiming! And thats what happens all the time with big companies when they are sued for tiny amounts for them (eg the banks for overcharging).
But I just want a good panel and no hassle in all honesty - some people were very fortuanate that they could change the screen and find a good one but so far I have not been! Lets hope my luck changes.
As far as training the Apple staff goes! The lady in Ireland I have been speaking to doesn't even have an iPhone - she hasn't even seen an iPhone and although the people in London have seen them unless they have films and pictures on a new phone and another screen to compare it with they won't see the problem (as I said before) so its not a question of them not be trained its a question of them never having seen what I am talking about before and noticing!
What's the point of that? Why not just ask for a refund before it's too late?
9th of November + 28 days = 7th of December.
You have a couple of days left!
So long as your replacement does not have several dead/stuck pixels or the negative black issue then you would be better off accepting it for what it is. The chances of getting a replacement which is identical to your US iPhone are very slim. I think we have to accept that there are differences between panels in the manufacture process but it does not mean one is faulty in comparison to the other so long as they avoid the problems I mentioned already.
But surely somewhere along the line you must come to a conclusion that, given your particular history with the iPhone, it is a bad product (for you) and you just want your money back. Why go to court? That smacks of perversity.
If I were you I'd claim my refund and as Skunk asked above,
Everyone will be happy.
For the love of god End you suffering!