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Kendo

macrumors 68020
Original poster
Apr 4, 2011
2,362
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I'm curious why people buy phones directly from a store like Best Buy or their wireless provider instead of Apple directly. Is there a special reasoning like they have better return policies? I typically don't care much about customer service since I just need to be in, buy, and leave quickly. It is mainly Apple's no hassle return policy that I buy from them directly.
 
I bought mine from John Lewis; I could just have easily bought it from the Apple store but that was half a mile farther away.
 
I’ve done Sams club and BestBuy for a couple of my past phones with no issues.. The transaction actually was considered a Verizon upgrade by the carrier and was no different than going to the Verizon store.. I did the same at the Apple store when I picked up my X last December
 
I'm curious why people buy phones directly from a store like Best Buy or their wireless provider instead of Apple directly. Is there a special reasoning like they have better return policies? I typically don't care much about customer service since I just need to be in, buy, and leave quickly. It is mainly Apple's no hassle return policy that I buy from them directly.
Speaking only for myself…If I were to go to Apple they would ask me for the entire price of the phone up front.

My carrier offers leasing or installments.

Apple does too, but then I'd have to qualify for their program. Most likely not going to happen.

And I'm unwilling to do what it takes to qualify for that when Apple doesn't offer phones I want to buy (since the iPhone 5).
 
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Why not just buy it outright? That is what I and all the people I know do.
 
Speaking only for myself…If I were to go to Apple they would ask me for the entire price of the phone up front.

My carrier offers leasing or installments.

Apple does too, but then I'd have to qualify for their program. Most likely not going to happen.

And I'm unwilling to do what it takes to qualify for that when Apple doesn't offer phones I want to buy (since the iPhone 5).

I'n not sure what you are talking about, but yes you can do your carrier financing when buying through Apple.

I buy all my iPhones from Apple, and I've done AT&T Next payments and Verizon Edge payment plans when buying at Apple.

It's the same thing.
 
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Why not? It’s the same device and you get the same Apple support either way. The only difference may be in the return period, but most are comparable.
Economically, you are also supporting a second business.
 
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I'n not sure what you are talking about, but yes you can do your carrier financing when buying through Apple.

I buy all my iPhones from Apple, and I've done AT&T Next payments and Verizon Edge payment plans when buying at Apple.

It's the same thing.
Thank you for reminding me about that.

The last purchase I made with a subsidy for an iPhone was in August 2013. That was over five years ago and I totally forgot you could do that. My last several purchases have been through my carrier.
 
I did a BOGO (really $700 off) deal for my iPhone SX Max with AT&T and I would not get that deal if I bought it directly from Apple. So by doing it through AT&T vs Apple I saved an extra $700 and I got a better trade-in price for my old phone with AT&T vs Apple. Plus another added bonus, they had the model I wanted in stock at the local AT&T store and not at the Apple store.
 
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I buy from Best Buy or AT&T because we have no local Apple store. Nearest Apple store is about 60 miles away.
 
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