Why are apple employees not fully trained to answer questions like they are on the other apple products? Wouldn't it have been wise for apple to have a couple training seminars for their employees before they released the watch?
When I worked for Apple, the employee training wasn't any more in-depth than the information available to the owner.
So if you came rolling in right after a product launch with a question you couldn't find the answer to, and I didn't happen to know the answer, I would have to go back and talk with one of the managers or Geniuses and hope they knew the answer. If neither of them knew the answer, they had resources they could use to find the answer. Then they'd walk out and give the answer to the customer, and I'd stick along to listen and learn.
And then the next time a customer came in with the same question, I'd know the answer. I guess to subsequent customers that ask the same question, it looks like I got official training on that question, but that wasn't the case.
It just sucks when you're the first customer to come in with a question that wasn't in the training, especially if you run into an employee that thinks it's fine to say "I don't know the answer", and leave you hanging (instead of escalating it up).
To me, this is absolutely nothing new with the Apple Watch. It's how it's always been, and probably will always be.
Also FWIW, you can chat with AppleCare support reps from your computer, to ask technical questions. At least if they don't know and they don't offer to figure it out for you, you're not out the time/resources from visiting different stores.