Wife deleted entire library of pics. Plz help?

Discussion in 'MacBook Pro' started by Xanderstone12, Dec 2, 2015.

  1. Xanderstone12 macrumors member

    Xanderstone12

    Joined:
    Jan 1, 2012
    #1
    can anyone help me recover my photos ? Wife had iCloud library turned on. I bought her a MacBook Pro. And when all the pics showed up she deleted them. Which took them off her phone too. She also has emptied her trash bin since this. Is there any way to recover this?
     
  2. whodatrr macrumors 6502a

    whodatrr

    Joined:
    Jan 12, 2004
    #2
    Do you use Time Machine? If so, you can go back to an older library on your MacBook. also, you can probably dig up older images on your phone, through iCloud backup.
     
  3. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #3
    If she doesn't have Time Machine, I'd have her log into www.iCloud.com with her Apple ID, go into the Photos section, and look in the Trash folder there. That Trash folder is separate from the normal Trash on her Mac, so they may still be there.
     
  4. Xanderstone12 thread starter macrumors member

    Xanderstone12

    Joined:
    Jan 1, 2012
    #4
    no

    no time machine.. and i cannot figure out how to recover these. apples website states that they are kept in purgatory for 30 days but i cannot find out how to recover them from it.
     
  5. Tarrant64 macrumors member

    Joined:
    Mar 10, 2006
    #5
    I thought on iCloud.com if you login and view Photos there's a Recently Deleted photos option.
     
  6. Xanderstone12 thread starter macrumors member

    Xanderstone12

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    Jan 1, 2012
  7. aristobrat macrumors G4

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    Oct 14, 2005
    #7
    So when you login to icloud.com, do you even see an icon for Photos?
     
  8. Xanderstone12 thread starter macrumors member

    Xanderstone12

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    #8

    Yes but no options for recovering deleted photos
     
  9. E3BK, Dec 2, 2015
    Last edited: Dec 2, 2015

    E3BK macrumors 68020

    E3BK

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    Mar 15, 2008
    Location:
    NYC
    #9
    When you say she emptied the Trash, I assume you mean on the Mac itself - not the Photos app. There is no "Trash" in the Photos app or iCloud Photo Library so I just want to make sure we're talking about the same things here.

    If you open the Photos app on the Mac, there should be a folder called "Recently Deleted." Just select all the photos (command+a) and hit Recover in the top right corner.

    If you have an iOS device, you can recover from here as well. Go to recently deleted, select what you want and hit recover.

    Take a screenshot and post here of what you see if these instructions aren't working for you.
     
  10. E3BK macrumors 68020

    E3BK

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    #10
    1.jpg

    2.jpg

    3.jpg
     
  11. Xanderstone12 thread starter macrumors member

    Xanderstone12

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    Jan 1, 2012
    #11

    Ok so she had "iCloud photo library" turned on , on her iPhone. I don't know why.

    So all these pics show up on the photos app. She didn't want them all there so she deleted the entire bunch of them.

    They disappeared from her phone.

    The "recently deleted" album has nothing in it.

    There's no tab for restoring or removing deleted photos in the Mac "photos" app
     
  12. E3BK macrumors 68020

    E3BK

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    Mar 15, 2008
    Location:
    NYC
    #12
    The screen shots I provided are from iCloud.com. From experience, it's really not easy to completely nuke your iCloud Photos Library. It's a process - I know because I was trying to reset mine and it was a pain. You must be very deliberate in deleting all these things from all places.

    But if she emptied the Recently Deleted folder on all devices, there's nothing you can do. The photos are gone.

    It might be better if you call Apple Support to help you walk through some of the different ways to recover photos.
     
  13. Xanderstone12 thread starter macrumors member

    Xanderstone12

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    Jan 1, 2012
    #13
    I believe she nuked her whole library... I can't believe she did this. 4000 photos
     
  14. E3BK macrumors 68020

    E3BK

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    #14
    One more hail mary. Does she use iCloud Back up? From her phone, Settings --> iCloud --> Backup. What does it say the last backup was?

    If it was before she nuked the library, there's a chance you could recover the photos by restoring an iCloud backup. She really would have had to go to like 5 places to delete everything completely.
     
  15. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #15
    They go into a "Recently Deleted" album inside of the Mac Photos app, too. Once they're in there, it's possible to delete from that album (before they expire on their own in 30 days), but that's a manual process. She really had to go out of her way to do that. :/
     
  16. chabig macrumors 68040

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    #16
    For future readers of this thread, don't be the person who lives without backup.
     
  17. Xanderstone12 thread starter macrumors member

    Xanderstone12

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    Jan 1, 2012
    #17
    She had a iCloud backup.. But iCloud Photo Library was on when it last backed up. So no pics came back when we restored from that backup
     
  18. Xanderstone12 thread starter macrumors member

    Xanderstone12

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    Jan 1, 2012
    #18
    Her mentality was that she could delete them from the Mac bc she had them all on her phone. She didn't realize she had "iCloud library" turned on
     
  19. E3BK macrumors 68020

    E3BK

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    #19
    That's what I mean. She would have had to very deliberately select all and delete from multiple places in order to do this. Maybe it wasn't an accident?
     
  20. chabig macrumors 68040

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    Sep 6, 2002
    #20
    Backups need to serve two purposes. They should protect you from hardware failures, but they should also protect you from user mistakes. A single point in time backup can't protect you from the latter, because if you make a mistake, and then a backup occurs, you're screwed. That's why Time Machine is so great. But if certain data is important it's important to keep multiple copies on multiple media. Even Time Machine is worthless if the drive it's on fails.

    I'm really not being critical. I'm sorry your wife's pictures seem to be gone. I just wanted to comment so future readers might be motivated to learn from this unfortunate experience.

    One hopeful thought...iCloud might take some time to update after a change of 4000 photos. In a few hours or days, they might just show up in Recently Deleted. Crossing my fingers for you...
     
  21. fisherking macrumors 601

    fisherking

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    Location:
    ny somewhere
    #21
    is this in the Photos app? did you check the albums in Photos, for recently deleted. also, time machine! it is ESSENTIAL...as you've discovered, and it's easy to use...
     
  22. Xanderstone12 thread starter macrumors member

    Xanderstone12

    Joined:
    Jan 1, 2012
    #22
    so I called  and the guy was able to push them all back. All 3300 of them. He said it was a new option on his screen and he had never even gotten to use it yet. He was as stoked that it worked as we were.


    love 
     
  23. venom600 macrumors 6502a

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    Mar 23, 2003
    Location:
    Los Angeles, CA
    #23
    Great, now back them up. I have my Photos library uploading to Google and Flickr because I lost an entire decade worth of photos in an HD crash a few years ago.
     
  24. snaky69 macrumors 603

    Joined:
    Mar 14, 2008
    #24
    Good. Now get going on a decent backup strategy. If you have no backup, you're just begging to lose all that data when the computer eventually croaks.
     
  25. cerberusss macrumors 6502a

    cerberusss

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    Aug 25, 2013
    Location:
    The Netherlands
    #25
    This.

    Topic starter, open your browser, go to the Apple Store and order an external usb3 drive of a gig in size, or something. Connect it to the wife's Mac and it'll ask whether you want to use it for backups. Done.
     

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