My wife is a BB fan, and last week got the new Torch to replace her Bold, which has been a solid phone. Bottom line is the Torch sucks. The new software is buggy, and the touch screen is horrible. The touch is at times insensitive and at other times hypersensitive. It's light years behind the touch screen of the iphone. It is a solidly built, attractive phone and the keyboard is of course great. After 3 days she is fed up and is returning it and getting an iphone 4. She was hoping the Torch would bring BB up to iphone levels of user interface but not even close.