Carrier Wifi calling at&t

Rob198612

macrumors 6502a
Original poster
Sep 15, 2014
601
233
Miami
i don't know why but my wifi calling is not working it gives me an error message whenever I try to place a call and I am on "AT&T wifi" so I have to turn off "AT&T wifi" in order to place or get calls

Anybody else?

Or anybody know the fix for this?

I have done network reset and setting reset and nothing
 

mcdj

macrumors G3
Jul 10, 2007
8,900
4,092
NYC
Do you live in a Starbucks? Where are you that your wifi network is called AT&T? Did you set up that name yourself? It seems strange that that's the name of your home wifi network. Maybe att excluded their own network name from wifi calling.
 

Rob198612

macrumors 6502a
Original poster
Sep 15, 2014
601
233
Miami
Do you live in a Starbucks? Where are you that your wifi network is called AT&T? Did you set up that name yourself? It seems strange that that's the name of your home wifi network. Maybe att excluded their own network name from wifi calling.

No I am at home I have my own wifi name


When AT&T is on wifi and it's calling wifi is on

On the top left hand side it says AT&T wifi when it's turned on for wifi calling
 

mcdj

macrumors G3
Jul 10, 2007
8,900
4,092
NYC
Ah I see, that's by design. Well I'd chalk it up to the service being started today and maybe not firing on all cylinders yet.
 

Rob198612

macrumors 6502a
Original poster
Sep 15, 2014
601
233
Miami
Weird thing is my wife's phone works with wifi calling that's why I am all confused
 

mcdj

macrumors G3
Jul 10, 2007
8,900
4,092
NYC
Maybe reboot the phone if you haven't since enabling wifi calling. iPhone loves a good reboot.
 

aesc80

macrumors 6502
Mar 24, 2015
405
364
Mine resolved shortly after I posted. I realize that there's probably a number of people trying to jump onto the Wi-Fi network. Now it seems like even when I get decent reception via LTE in my place, the phone still prefers to stay connected via Wi-Fi. I'm quite amazed how good this deal is. Unlimited everything plus Wi-Fi calling. Best d@mn phone ever!
 
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tl01

macrumors 68020
Jun 20, 2010
2,323
626
Will it say wifi even when you still have cell coverage or does it say att wifi the whole time it is connected to wifi?
 

Lobwedgephil

macrumors 603
Apr 7, 2012
5,031
3,662
I think its growing pains, mine has been working for weeks, but not that its official today, it won't work for me anymore. Don't really care since I don't notice it and it probably only saves At&t money since most plans are unlimited talk these days, oh well.
 

George Knighton

macrumors 65816
Oct 13, 2010
1,332
307
I don't know if the guy on the phone knew what he was talking about, but an AT&T 611 told me yesterday that it would be a short while before the iPhone's that people bought from Apple are provisioned.

He said that the AT&T provided phones were provisioned first.
 

OTACORB

macrumors 68000
Jun 21, 2009
1,526
1,009
Central, Louisiana
I don't know if the guy on the phone knew what he was talking about, but an AT&T 611 told me yesterday that it would be a short while before the iPhone's that people bought from Apple are provisioned.

He said that the AT&T provided phones were provisioned first.
That is BS! I got mine from Apple as well as a couple of other people I work with and we were all activated today. We had all been waiting on it, because where we work inside we get like 2 bars of signal and sometimes 1. However, we have very strong Wifi that we are allowed to use and so having it available today to make customer calls has been fantastic. Most of us use our cell phones rather than the office phones because we are in and out so much.
 
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George Knighton

macrumors 65816
Oct 13, 2010
1,332
307
That is BS! I got mine from Apple as well as a couple of other people I work with and we were all activated today. We had all been waiting on it, because where we work inside we get like 2 bars of signal and sometimes 1. However, we have very strong Wifi that we are allowed to use and so having it available today to make customer calls has been fantastic. Most of us use our cell phones rather than the office phones because we are in and out so much.
Did you buy the AT&T version with Band 30, or the unlocked T-Mobile version without Band 30?

I have the T-Mobile version.
 

AlliFlowers

Contributor
Jan 1, 2011
4,512
12,897
L.A. (Lower Alabama)
Just got off a call using AT&T WiFi. Wow. I activated it yesterday the instant the news broke. I have one-two bars in my building at work, so I suspect it will stay on WiFi all the while I'm here. The call was clear, and I'm just as impressed as possible.
 

George Knighton

macrumors 65816
Oct 13, 2010
1,332
307
Just got off a call using AT&T WiFi. Wow. I activated it yesterday the instant the news broke. I have one-two bars in my building at work, so I suspect it will stay on WiFi all the while I'm here. The call was clear, and I'm just as impressed as possible.
Was it as good as HD Voice?
 

LarryBaker

macrumors newbie
Jun 13, 2011
15
12
Could someone post a screen shot of the indicator on the upper left when your using wifi calling? I turned it on both my wife's and I 6+'s yesterday, and it doesn't seem to be working. But I don't have any indication to make me think its using wifi over cellular for calls.

EDIT::

I saw someone else say they put their phone into airplane mode, with wifi on, and that fixed them... Took care of me too..
 

Rob198612

macrumors 6502a
Original poster
Sep 15, 2014
601
233
Miami
Could someone post a screen shot of the indicator on the upper left when your using wifi calling? I turned it on both my wife's and I 6+'s yesterday, and it doesn't seem to be working. But I don't have any indication to make me think its using wifi over cellular for calls.

EDIT::

I saw someone else say they put their phone into airplane mode, with wifi on, and that fixed them... Took care of me too..

Its my SIM card that is giving the issue :-/ I have to get it replaced in AT&T at least that's what I think or what makes sense since nothing else does the trick
 

LarryBaker

macrumors newbie
Jun 13, 2011
15
12
Its my SIM card that is giving the issue :-/ I have to get it replaced in AT&T at least that's what I think or what makes sense since nothing else does the trick
Gotta be honest, and I know AT&T says that a lot, but WTF does a SIM card have to do with WIFI calling? Call me ignorant to the technology, but the SIM is tied to the cell network.. I've had them replace my SIM in the past for many different connection issues, which had nothing to do with the cell network.. Just seems like its their goto solution, if it makes sense or not.. Drives me banana's.. :)
 

LarryBaker

macrumors newbie
Jun 13, 2011
15
12
Gotta be honest, and I know AT&T says that a lot, but WTF does a SIM card have to do with WIFI calling? Call me ignorant to the technology, but the SIM is tied to the cell network.. I've had them replace my SIM in the past for many different connection issues, which had nothing to do with the cell network.. Just seems like its their goto solution, if it makes sense or not.. Drives me banana's.. :)

BTW. Take it to an AT&T store, and then try wifi calling there.. Since all the stores have AT&T wifi, should be a simple test to prove the issue.. And if its a SIM, they can replace it and show you that wifi calling works.. :)
 

Rob198612

macrumors 6502a
Original poster
Sep 15, 2014
601
233
Miami
BTW. Take it to an AT&T store, and then try wifi calling there.. Since all the stores have AT&T wifi, should be a simple test to prove the issue.. And if its a SIM, they can replace it and show you that wifi calling works.. :)
Makes no sense to me either :-/
 

jtrue28

macrumors 6502a
Apr 10, 2015
778
354
Lexington, KY
BTW. Take it to an AT&T store, and then try wifi calling there.. Since all the stores have AT&T wifi...
I don't think the AT&T Wi Fi logo at the top of the phone has ANYTHING to do with wifi at an AT&T store/network. The AT&T logo is always there, they just added the Wi Fi wording so that you know when you're using VOIP via Wifi. #facepalm
 

jashworth03

macrumors member
Sep 11, 2014
56
3
I just got off the phone with ATT. I have always used a micro-cell at my home because of poor coverage. When WiFi calling launched, I was anxious to give it a try. I tried activating and got the "oops" error. I called ATT and they said I needed a new sim card. Got one and tried again, no go. They said since mine was the T-Mobile version, it was not provisioned for WiFi calling and wouldn't be anytime soon. Bummer right? Well here is whats worse... Ever since changing my sim card, my MicroCell isn't picking up my phone and now I can't get service at home! Beyond ticked off!
 
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